Melio Software

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FrontRunners 2021

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About Melio

Melio is an accounts payable solution that helps small businesses manage online payments via bank transfers and debit or credit cards. Key features include payment scheduling, automated data synchronization, reporting, invoicing, payment reminders and more. Melio enables employees to manually add vendor or billing details and upload documents or invoice images on a unified platform. It allows administrators to invite accountants or team members from different business units, define role-based permissions and control approval workflows to streamline payment processes. Additionally, the centralized dashboard lets accountants view multiple client accounts and track the status of their payments in real-time. Melio supports integration with QuickBooks, allowing use...

Melio Pricing

Subscription fee: Free Credit card transaction fee: 2.9% Bank transfer or debit card transaction fees: Free

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Melio User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 57 reviews

George

The Ninigret Group

Verified reviewer

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed December 2020

Great Software

It has been great overall: saves me a lot of time, great price point, and customer service has reached out to me numerous times to tell me about new functions and to check in.

Pros

The ease of use is incredible. I simply drop one of my invoices into the software and generate a check within seconds. So much easier than writing checks by hand. Melio has saved me hours in productivity.

Cons

I would like more integration into Quickbooks. Also, sometimes when you drop a new vendor's invoice, the software doesn't read it correctly.

Reasons for choosing Melio

Price point and ease of use.

Response from Melio

Hi George, thank you so much for this wonderful review and for your important feedback. We are so happy to hear Melio is making your life easier and saving you valuable working hours - it's what we're here for! We will pass your input along to the relevant teams and continue to work to make our service even better. All the best, Team Melio

Replied December 2020

Herbert

Rabid Nerd Productions

Verified reviewer

Company size: 1 employee

Industry: Computer Hardware

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed December 2020

Painless payments for painful payees

Excellent

Pros

I was able to set up payments to the very few vendors that absolutely demand being paid via ACH rather than needing to consolidate my business transactions through a software suite to make it worthwhile. It is also incredibly affordable or free for the transactions, and there has not been problems.

Cons

There was a feature that was pretty adept at picking up an invoice PDF and setting it up as a pending bill, but the accuracy has gone down. Nothing to cry about though as I have always triple checked things!

Reasons for choosing Melio

No need to consolidate my business into a software package that locks you into renewals. I can switch banks, accounting software, addresses etc. and Melio is just for paying bills. No need to be all things.

Reasons for switching to Melio

Easier and more reliable

Response from Melio

Hi Herbert, thank you for the fantastic review. We are delighted to hear Melio has been able to take some of the pain out of making business payments - it's what we're here for. We would also like to thank you for your feedback which we will pass along to the team. All the best, Team Melio

Replied December 2020

Bouapha

Kos Media

Verified reviewer

Company size: 51-200 employees

Industry: Media Production

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed August 2021

Melio is amazing for small businesses

Pros

I think that it syncs seamlessly with quickbooks and it gives us multiple options of how to pay our vendors.

Cons

We can't do stop payments on our own or change payment method. While your customer support is amazing, I'd like do somethings on my own.

Reasons for switching to Melio

Melio is cheaper for us to use and more convenient. User interface is simple.

Response from Melio

Hi Bouapha, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and that our customer support team has been able to assist you. We appreciate your detailed feedback and will take it into account as we continue to improve our product and service. All the best, Team Melio

Replied September 2021

Sue

JR Entertainment & Services LLC

Verified reviewer

Company size: 2-10 employees

Industry: Entertainment

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

4

Reviewed June 2021

Invoice

Outside of the invoice problem, I can't find fault.

Pros

I like the ease of use. I also like that it offers what PayPal doesn't...I can allow my clients/customers to pay using their credit/debit card without having to create a account. Thats what I'm looking for, at an affordable price...melio got it

Cons

in order to complete a transaction the client/customer will have to add a invoice....ummmm...thats NOT going to work. I will loose money like that. Tried sending a message...NOONE is there to respond. Time to move on to a competitor

Reasons for switching to Melio

Paypal forces clients or customers to create a account to make a transaction via the personal link.

Response from Melio

Hi Sue, thank you for taking the time to post this review and provide us with valuable input that will help us make Melio even better. All the best, Team Melio

Replied July 2021

Anonymous

Verified reviewer

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Customer support

1

Functionality

4

Reviewed June 2021

They Cancelled My Account

Not dandy, not happy

Pros

I have no idea if I cannot use it, I cannot know

Cons

My client wanted to pay with a bank transfer, so I signed up for Melio. I set up the account, verify the deposit, all looked like it is working properly. Now my client signed the contract, I sent him a payment request, he paid and a day later I get notified that my account could not be verified and the payment won't go through. This is so embarrassing. Instead of them contacting me and request whatever proof they need, do this discreetly, and continue the process, they just kicked me off. I have no idea why. Why not at the time I signed up. Why am I verifying my bank account last week was not enough? It is a business account. This payment is business to business. My business has been around since 2011. I really don't know. Now I either have to find another payment method or somehow get this back working and ask my client again to pay. It is just not a reliable way for me to do business. They will wonder if I cannot even get their payment coming through what kind of service I will provide. That is a bad way to build trust with a new client. Thanks, Melio

Response from Melio

Hi, our Risk & Compliance team determined we are unable to support your transactions. While we cannot publicly discuss the details of your case, if you would like to provide us with further information and appeal our decision you can reach out directly to: compliance@melio.com. Sincerely, Team Melio

Replied June 2021

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