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  • Accounting
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
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Frontrunner 2020

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What is TravelBank?

TravelBank is a cloud-based expense reporting solution for corporate travel. It helps small and midsize businesses to manage flights, accommodations and other travel expenses, and also provides automated expense reports and direct deposit reimbursements. Employees can enter expenses manually or by uploading images of receipts with a mobile phone camera. Users can sync credit cards and bank accounts with the solution to expedite reimbursement, and TravelBank also offers multi-currency support. TravelBank also enables users to book flights at corporate rates. Additionally, TravelBank prompts employees to use less expensive services and calculates savings based on employee purchases. Integrations include various third-party accounting applications such as QuickBo... read more

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User Review Highlights

4.65

127 Reviews

5
88
4
33
3
4
2
0
1
1
4.5

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4.5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"Very easy to use and user friendly. The back end customer service is bar-none."
  • icon"Our team really like it. Also, changing or canceling flights it's easy because always the team helps you with that."
  • icon"I don't know how you maintain that level of service with a free app. This is a great app and making it free to use, is wonderful."
  • icon"Sometimes it takes longer or is confusing for me to upload a photo of a screenshot vs. just taking a photo of a receipt."
  • icon"I think it sucks that if you want to book on Southwest, you can't really change it the same way."
  • icon"Seat selection was not available on all legs, and the ones I selected were ignored when the system made my reservation."

Read user reviews

How much does TravelBank cost?

Contact TravelBank for pricing information or visit https://travelbank.com/pricing/?utm_source=getapp

Free trial

Available

Free version

Available

Which features does TravelBank offer?

Core features:

Accounting IntegrationApproval Process ControlApproval WorkflowBooking ManagementBudget ControlCurrency ConversionDashboardEmployee ManagementEmployee Self ServiceExpense ClaimsShow more features +

People who reviewed this software give it a 4.5 star rating for functionality.

How easy is TravelBank to use and deploy?

TravelBank supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about TravelBank

4.65/5 out of 127 Reviews

Showing 1 - 5 of 126 reviews

User Profile

Niara

Verified reviewer

Company size: 11-50 employees

Industry: Insurance

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Functionality

out of 5

March 2018

Quick but sometimes confusing

Pros

Its an easy way to get reimbursed. I know that once I submit a charge, it will seamlessly be taken care of on the back end

Cons

Sometimes the expense report vs individual charges gets confusing. I'll create a charge but cannot figure out how to put it in an expense report to submit it or how to submit it without using a whole report (I don't have many expenses so I am often only submitting one charge)

Response from Travelator

Thanks for the review Niara! You can submit expenses directly from the main "Expenses" screen by tapping "Submit" in the top-right on mobile, or clicking the 3-dot menu in the top-right on desktop; this will directly generate a report named "General Expenses" and submit it to your manager, and works great if you just have a few expenses each month. To assign expenses to a report, all you have to do is create a new report first from the "Reports" section of the menu. You can then create expenses directly from the new report you've just created. Also, each time you create a new expense from the main "Expenses" screen you can choose to assign it to any open Report. Hope that helps and let us know any time you have further questions or feedback!

Replied March 2018

Danny

Company size: 11-50 employees

Industry: Telecommunications

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Expense Report Generator

I emailed a question and had a response within a few hours.

Pros

First, The ability to quickly take a photo of the receipt and later fill in the details when I have time. Second the ability to sync my credit card to the software, and third, I don't travel often but I do like the ability to be able to do all purchase and planning via this software.

Cons

I've been using the software for a week and only added a few entries, so far I've had a seamless experience, As of now I haven't found any cons

Reasons for switching to TravelBank

I find it unprofessional for a company (Expensify) to use its private, customer data base, as a political platform.

Response from Travelator

Hi Danny, we're glad you're having a great experience thus far, and enjoying our receipt capture, credit card sync, and customer support! If you run into any questions down the road, don't hesitate to reach out to us for help.

Replied November 2020

Steve

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

1

Ease-of-use

out of 5
1

Value for money

out of 5
3

Customer support

out of 5
1

Functionality

out of 5

February 2019

Why TravelBank sucks

Pros

The chat feature is okay. Representatives will respond fairly quickly.

Cons

When booking my flight to Bahrain, the following happened: 1. They only booked 4 of the 6 legs I requested, leaving my final destination as Kuwait City rather than Bahrain 2. They didn't add my frequent flyer number to the reservation as I had requested 3. My preferred airlines disappeared from the list the day I went to make my reservation. After waiting several hours, one of the airlines returned literally minutes before I was heading out of the office on a vacation. 4. My selected itinerary was originally in budget, but after entering my details and clicking the confirm button, the price magically jumped $200 and required my manager to approve. 5. Seat selection was not available on all legs, and the ones I selected were ignored when the system made my reservation.

Response from Travelator

Steve, we¿re so sorry about this difficult experience, as it¿s certainly not up to our standards. Your Customer Success Manager will work with you directly on making this up to you, and also rest assured that everything we¿ve learned from this situation will go towards improving the future experience for you and all of our other users. Please don¿t hesitate to reach out any time for any further feedback or questions!

Replied February 2019

Kandi

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2019

Travel Made Easier at Clearlink

As a large company, with locations in different states, and managers traveling to meet with clients, Clearlink was looking for a way to reduce travel spend, but overall have a seamless and streamlined user experience for booking travel. After demoing multiple platforms, Clearlink found TravelBank to be the ideal fit for our growing organization. Not only did TravelBank work heavily with us to refine our existing travel policy, their team is readily available for any questions that arise.

Pros

The TravelBank platform is extremely user friendly and intuitive. Their goal is to have you book a flight from start to finish in under a few minutes, and the process is simple and streamlined to take the headache out of booking travel. Aesthetically, the software is clean, well organized and visually pleasing. Adding users is simple with mass uploads, and deactivating employees is just as easy.

Cons

While not necessarily a con, TravelBank is continuing to develop new enhancements to their system, which means continued changes for our employees. That said, they’re positive changes! There are many items on the roadmap for this year, like rental cars, and as a company that has a high annual travel spend, we can already see we will rely heavily on the upcoming features. As a newer travel platform in an industry that hasn’t seen much change or innovation to travel, we’re excited to see the enhancements that are being made by TravelBank. As we continue to grow in headcount, the reporting capabilities could be increased to support our needs and provide deeper visibility into employee travel. Being able to integrate with an HRIS to remove the manual process of adding/deactivating users would be a nice addition.

Anonymous

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2018

Super helpful app for managing travel and expenses!

Pros

Powerful mobile app makes it easy to take photos and record expenses, like that you can set up rewards for booking travel, can even hook up with your bank account

Cons

There aren't that many detractors that I can think of for why to use this application, a lot of it comes down to your preference on the user interface. As an admin the reporting can be a little hard to find for the first time but is otherwise very user friendly

Showing 1 - 5 of 126 reviews

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