TravelBank is a cloud-based expense reporting solution for corporate travel. It helps small and midsize businesses to manage flights, accommodations and other travel expenses, and also provides automated expense reports and direct deposit reimbursements.

Employees can enter expenses manually or by uploading images of receipts with a mobile phone camera. Users can sync credit cards and bank accounts with the solution to expedite reimbursement, and TravelBank also offers multi-currency support. TravelBank also enables users to book flights at corporate rates.

Additionally, TravelBank prompts employees to use less expensive services and calculates savings based on employee purchases. Integrations include various third-party accounting applications such as QuickBooks, NetSuite, Bill.com and Xero. The TravelBank mobile application is compatible with iOS and Android devices.

Support is offered via online live chat and a knowledge base.



31 Reviews of TravelBank

Overall rating

4.68 / 5 stars

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Showing 1 - 20 of 31 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

2 of 5

January 2019

More admin features would be nice

The service seems very effective at helping coordinate expenses, and encouraging employees to easily book their own travel arrangements under one over-arching umbrella; however, for small teams that don't need extra expense tracking the features are a bit over-inflated and underwhelming on the administration front.

Pros

The online platform is very simple and straightforward; integration with company credit card is seamless; customer service is lightning fast!

Cons

Lacking in high level admin functions - managing multiple traveler profiles: i.e. adding in multiple frequent traveler programs simultaneously and to the same contact etc. I have not yet seen any price breaks/negotiated lower rates for any of my travel searches.

Response from Travelator of Travelator, Inc.

Replied January 2019

Hi there, thanks for the incredibly valuable feedback. We're continually working to diversify and augment our travel inventory, so hopefully you'll see more lower rates soon. We're also happy to share that we have many improvements to administrative features in the works! As such, we would love to hear out your ideas in more detail, so if you'd be open to it, please shoot us a note at support@travelbank.com and reference this Capterra review; we'll take it from there!

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

TravelBank rocks

Great CX

Pros

Ease of use and management process. Team does their reports.

Cons

Not much. Solid app and process. Very happy

December 2018

Dom from DoorDash

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

First Time User

Easy to use and step by step process works

Pros

Getting access and signed in was very easy

Cons

I've only used it once so can't really say right now. As I continue to use Travelbank I'm sure I'll get into more areas where I can better judge its resources and functionality

December 2018

SIERRA from VaynerMedia

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Review of Travel Bank

Pros

The software and the search tool were very easy to use.

Cons

It seems like there are only a few airline options to choose from.

Response from Travelator of Travelator, Inc.

Replied December 2018

Hey Sierra, so glad to hear that you're finding TravelBank easy to use, as that's one of our core design principles. Regarding airline options, we carry the inventory of 400+ airlines including all major carriers, so if there were certain airlines you were expecting to see that weren't showing up, we'd like to look into this further. Would you be so kind as to share your flight search routes and dates to support@travelbank.com?

May 2018

Gary from L.E.A.N. 4 Jesus Ministries, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Software for the frequent traveler to help organize any event.

Pros

I personally like that I can accumulate credit card and airline points through this software. Not to mention, you will earn reward points as well. That's always a plus.

Cons

Sometimes it takes longer for the app to open, but that may just be a user issue and not a software issue. Other than that, I really like this program.

May 2018

Maximilian from Rutgers

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

A really easy and cost-effective way to book flights

Pros

It offers an easy way to search and compare flights and find a cheap and viable option. Especially the booking itself is straight forward, compared to many other application/websites where the final booking is normally where either the price suddenly increases or any other problems arise. All my bookings are easily reportable and I have it all in once place which is nice.

Cons

So far I did not encounter many negative aspects in the software. The leading on startup and when changing the animation from looking for flights to the actual results takes a bit long some times.

April 2018

Kristi from Signify

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Easy travel booking for business? Yes, please!

Not a lot of excess to sort through when using the app. I appreciated how easy it was to navigate and select just what I needed. I also like that it aggregated Southwest Airlines when a lot of the other searches don't.

Pros

It was extremely easy to use. I booked my flight in just a few minutes! It was also referred to me by an organization I trust, so it made taking the leap a no-brainer.

Cons

I didn't like that I could only book it via the app, but they have since fixed that, so I look forward to trying the desktop version in the future.

April 2018

Jordan from Blue Pearl

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Very easy to use and the rewards are amazing.

Pros

The most I like about this is how easy the app is to use and if you need help there is always someone there to answer the questions you have.

Cons

I didn't have much trouble booking with the app, as a new user it did take a minute to become familiar with the the search engine but after that booking my flight was very simple . The app also great technical support and responded promptly with any questions I did have .

April 2018

Catie from InVision

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I used TravelBank twice and had just positive experiences with it.

Pros

It is easy to book trips and deal with the expenses. It's a good way to optimize workflows, especially in bigger companies.

Cons

I would have loved to be able to look into further details regarding my bookings (such as images on hotels).

April 2018

Becky from Becky Rees Creative LLC

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

April 2018

Saved money booking my first trip thru your app; finding flight info later was not so straitforward.

Through a referral code I was able to save twenty percent, if I am remembering correctly. That's what got me to try out and book through your app for the first time. Thank you!

Pros

Saving money and comparing flight itinerary options; I haven't used the mileage tracker yet, but hear that it is great.

Cons

That flights I booked through the app were not easy to find in your app later when I went to see the details on flight dates/times, etc. I kept seeing budget info, but not flight details. I eventually found the flights and was able to add them to the airline apps later, which was helpful.

April 2018

Luis from Texas werks realty

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great

Pros

Ease of use was the number one feature that really impressed about the application, within five minutes I had already booked my flight with help by the automated response team which promptly sent me a response to any questions that I do have .

Cons

The application doesn't give detailed flight windows to how far one could book out for your trip, there were just no flights available if you were trying to book about ten to twelve months out. As soon as I inquired with a representative they did let me know how far I could book out which was reassuring and they helped me with any other questions I had, which was great because I was a bit confused at first.

April 2018

Jessica from Live Design, Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Had an issue w/submitting my original purchase. Next bus. day I made a new purchase w/help from CS.

Pros

I like the ease of comparing flights. I also like the ease of creating, submitting, and approving expense reports.

Cons

The chat feature makes it seem there is no way to get help after hours. There is an auto reply that says the current request cannot be addressed and to call the Customer Service number during regular business hours.

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

TravelBank made it easy to track my expenses for a business trip to NYC

Pros

TravelBank made it super easy to track and submit my travel expenses. There's functionality to generate a final expense report, TravelBank's interface makes it a breeze to categorize expenses, and finding flights was ridiculously easy.

Cons

TravelBank takes a lot of memory on your phone and uses a lot of data when you are not on a wifi network. If you are on wifi when adding expenses to your report, there's a good chance the application will close part way through adding the expense.

April 2018

JOAN from AWL Automation, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Great. I love working with Connor Lawrence and the Travel Team.

This APP allows the Finance Team to quickly audit the expense reports. Very user friendly. I also personally love the travel options. I went on a trip to MX for business and I have only positive things about the service. I forgot to say for improvements, please add a field so we can add the Gl Account number for future to assist with Accounting postings.

Pros

The ease of use of the APP and desktop version, the friendly staff, and the 24 hour concierge service.

Cons

We would like some additional features which has been shared with Connor for future upgrades. We would prefer the customer and description fields to be mandatory. We also need a Job Task field so we can easily use for job accounting postings. Also the Admin cannot see if an EE's expense report is still unsubmitted or if he is still in his Supervisor's box for approval. I always have to ask Conner Lawrence to investigate. Would prefer a canned report that would let the Admin know this information.

April 2018

Davis from Jumpcut

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

TravelBank has been the best expense tool I've used

Makes expenses so much easier.

Pros

- Customer service is Top 1% - everyone I've interacted with from Connor to the rest of the travel team has been responsive and rewarding.

Cons

- Still confused about the travel booking since it doesn't verify/confirm my booking right away so for last-minute trips, I'm cautious about using it.

April 2018

Jeff from Waltz Networks

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

TravelBank is great. Free expensive tool, travel booking and rewards back!

Pros

Easy to use. Clean modern look and feel. Expense management software has all of the features needed, like taking receipts. Mobile app is awesome.

Cons

Need to expand to hotel bookings and other travel related features. Other than that, it is on par with other expense systems.

April 2018

Jordan from Stride Health

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

4 of 5

April 2018

Travelbank makes reimbursement and expense tracking easy!

Pros

It's easy to upload receipts and submit expenses for reimbursement. Travelbank has also made it easy to book flights directly from their desktop site!

Cons

I would love to get additional emails when my expense report has been approved and reimbursement has been posted to my account. After an initial confirmation email letting me know I submitted a report there's a lack of communication.

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

TravelBank is really fun and easy to use!

Knowing what my budget is for a business trip, and having all my expenses in one place easy to refer back to.

Pros

TravelBank is super easy to use and I like knowing what my budget is for business trips. Great way to keep your employees informed on budgets and make it easy for them to book business trips.

Cons

Nothing! I thought booking my flight through the system was easy to do. I can't wait to continue using more of the systems features.

April 2018

Melodi from Lakeline

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Great

Pros

Easy to use and clear. I like the idea of reward program and being able to check your funds for travels

Cons

Repeat on clicking rewards it would return to original setting . Overall not many problems. I did not like the vouchers being non exclusive to taxes.

April 2018

Mark from Family Career & Community Leaders of America

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

April 2018

Very easy to use and navigate

Pros

Easy to navigate, I like the ability to sort through flight options and I also like how the company can earn savings as well as the individual.

Cons

I still need to explore reports and how to limit users access to our company card. Also, our company pays for flights for our consultants, so I am interested in learning more about that process.