TravelBank

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TravelBank

by Travelator, Inc.

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FrontRunners 2020

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About TravelBank

TravelBank is a cloud-based expense reporting solution for corporate travel. It helps small and midsize businesses to manage flights, accommodations and other travel expenses, and also provides automated expense reports and direct deposit reimbursements. Employees can enter expenses manually or by uploading images of receipts with a mobile phone camera. Users can sync credit cards and bank accounts with the solution to expedite reimbursement, and TravelBank also offers multi-currency support. TravelBank also enables users to book flights at corporate rates. Additionally, TravelBank prompts employees to use less expensive services and calculates savings based on employee purchases. Integrations include various third-party accounting applications such as QuickBo...

TravelBank Pricing

Contact TravelBank for pricing information or visit https://travelbank.com/pricing/?utm_source=getap

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TravelBank User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 120 reviews

Niara

Founder Shield

Verified reviewer

Company size: 11-50 employees

Industry: Insurance

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Functionality

5

Reviewed March 2018

Quick but sometimes confusing

Pros

Its an easy way to get reimbursed. I know that once I submit a charge, it will seamlessly be taken care of on the back end

Cons

Sometimes the expense report vs individual charges gets confusing. I'll create a charge but cannot figure out how to put it in an expense report to submit it or how to submit it without using a whole report (I don't have many expenses so I am often only submitting one charge)

Response from Travelator

Thanks for the review Niara! You can submit expenses directly from the main "Expenses" screen by tapping "Submit" in the top-right on mobile, or clicking the 3-dot menu in the top-right on desktop; this will directly generate a report named "General Expenses" and submit it to your manager, and works great if you just have a few expenses each month. To assign expenses to a report, all you have to do is create a new report first from the "Reports" section of the menu. You can then create expenses directly from the new report you've just created. Also, each time you create a new expense from the main "Expenses" screen you can choose to assign it to any open Report. Hope that helps and let us know any time you have further questions or feedback!

Replied March 2018

Danny

Macon Communications

Verified reviewer

Company size: 11-50 employees

Industry: Telecommunications

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

5

Customer support

5

Functionality

5

Reviewed November 2020

Expense Report Generator

I emailed a question and had a response within a few hours.

Pros

First, The ability to quickly take a photo of the receipt and later fill in the details when I have time. Second the ability to sync my credit card to the software, and third, I don't travel often but I do like the ability to be able to do all purchase and planning via this software.

Cons

I've been using the software for a week and only added a few entries, so far I've had a seamless experience, As of now I haven't found any cons

Response from Travelator

Hi Danny, we're glad you're having a great experience thus far, and enjoying our receipt capture, credit card sync, and customer support! If you run into any questions down the road, don't hesitate to reach out to us for help.

Replied November 2020

Llewellyn

Founder Shield

Verified reviewer

Company size: 11-50 employees

Industry: Insurance

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

4

Customer support

5

Functionality

4

Reviewed April 2021

Founder Shield Travelbank new user

I am new user but it is very easy to use in terms of uploading the relevant info. Creating the reports, adding expenses, etc. is a little tricky, but I'm sure I'll get better at it as I use it more. I formerly used an Oracle product at my last company and this way easier to use.

Pros

upload photo receipt option is so easy. Also great that emailed receipts auto populate

Cons

expenses vs. reports and vice versa, adding one to the other, making sure you have the right named report, etc. is a little clunky. This could be streamlined.

Steve

StreamSets

Verified reviewer

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

1

Value for money

1

Customer support

3

Functionality

1

Reviewed February 2019

Why TravelBank sucks

Pros

The chat feature is okay. Representatives will respond fairly quickly.

Cons

When booking my flight to Bahrain, the following happened: 1. They only booked 4 of the 6 legs I requested, leaving my final destination as Kuwait City rather than Bahrain 2. They didn't add my frequent flyer number to the reservation as I had requested 3. My preferred airlines disappeared from the list the day I went to make my reservation. After waiting several hours, one of the airlines returned literally minutes before I was heading out of the office on a vacation. 4. My selected itinerary was originally in budget, but after entering my details and clicking the confirm button, the price magically jumped $200 and required my manager to approve. 5. Seat selection was not available on all legs, and the ones I selected were ignored when the system made my reservation.

Response from Travelator

Steve, we¿re so sorry about this difficult experience, as it¿s certainly not up to our standards. Your Customer Success Manager will work with you directly on making this up to you, and also rest assured that everything we¿ve learned from this situation will go towards improving the future experience for you and all of our other users. Please don¿t hesitate to reach out any time for any further feedback or questions!

Replied February 2019

DJ

TeamV

Verified reviewer

Company size: 201-500 employees

Industry: Automotive

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

5

Functionality

5

Reviewed April 2021

Great change

Pros

Coming from Concur, TravelBank's mobile app saves me and my team hours per month in expense reports due to easy of use and intuitiveness.

Cons

Great to open and use. Hard to find or understand advanced capabilities. I feel like I'm likely not getting all that I could out of the app.

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