On at least two occasions, I had to input data from paper backups because the databases failed catastrophically. The software is terribly, fatally unreliable.

Ease of use is the great. Support team is friendly and easy to work with.

Customer service agent  Excels at providing timely feedback to even the most difficult customers me. Is an empathetic and focused listener, identifying out-of-the-box solutions for clients.

The system is easy to use and integrates well with Quickbooks & WorldPac's speed dial. We use most of all of the features that are available.

Great Product at a very fair price for not only the initial investment, but the support & upgrades as well.

Sometimes when we call in with a problem it seems to take longer that others to get a reply for Winworks. Not that they don't call but when we have a major problem it needs to be addressed right then.

User friendly, we  really like the highlighted areas, in new updated program. The text support was very helpful.

Most functions are easy to use, once the user is trained and understands the functions. The customer support is outstanding.

Navigates well and screens are very easy to understand. Gets the job done easily and prints awesome reports/invoices/work orders.

The best thing about this software is that we have Steve available to help us when we run into issues. He is the saving grace for us.

I appreciate integration into Quickbooks for easy AR. It also has multi-tiered pricing so you don't have to worry about your staff trying to figure out 10% discounts for preferred clients.

One of the most powerful tools with any shop software is the ability to build kits or canned jobs to save yourself time on the next job.

We love the ability to go to customer information with ease and not having to look through a lot of files to get there.

Only one email for Invoicing, with multiple users/senders is frustrating when customers respond.

This program offers all the benefits a business needs to run a shop. It calculates profits, losses, overall income and so much more.

Julie in tech support is amazing. The other guys are great as well but Julie has been the one that I have connected with.

There is no spot for SUBLET work. ESTIMATES do not have numbers on them, so when we work on our fleets, multiple ESTIMATES, no # to reference.

This company is the best, could not do it without winworks. Thank you for treating us with such great service.

Now, I get penalized for calling tech support to fix THEIR incompetence.

Customer service is wonderful, very helpful and polite staff.

Excellent Software very user friendly and have used this platform for over 10 years now its great.

I would HIGHLY recommend getting on-site training if you have not already, money well spent. Then tech support is best I've dealt with and Steve was absolutely amazing.

They even suggested that we not run Windows update. What a terrible suggestion.

Customer service is top notch as well, customer service agnets are great. As much as I have talked to Steve I'd consider him a friend, haha.

There are multiple terminals allowed, marketing and follow up  options and their customer service is excellent if you run into a question or problem.

Being web-based adds a great level of versatility. The support team is pretty good at handling individual requests and can readily customise features for one's needs.

We decided Shop Boss took a lot of additional time trying to get everything typed up but other than that it was a great program.

Responsive Customer Service. Accessible from Remote Locations.

I'm extremely happy with this program. I like the fact that I can access the program from work, home laptop, or smart phone.

I like the invoicing parameters, the employee time sheets, the sales tax and accounting features. I also like the overview of daily, monthly or yearly spans of parts and labor pricing.

The software was easy to navigate. Its functionality was great with its color coding.

They have built in labor books, parts ordering, and texting that are easy to use and make the speed of service lightning fast.

With any type of software has the odd glitch but nothing major and always gets fixed right away.

I've never seen another company do that for us. The quality of their work is very high and keeps me excited about working with them to make shopboss the best it can be for us.

Great product with even better pricing and support.

I would get rid of yet today if it was up to me. cost verse benefits is terrible. I am the primary user due to it being so time consuming for my techs.

Excellent Shop Management software at a very affordable price point.

Shop Boss has excellent reports that give us an instant snap shot of where our business is financially at any given time.

Scheduling doesnt work for what we need. Very confusing to navigate.

We like the ability to create work orders when vehicles and equipment come in for repair.

Ease of use, responsiveness to our needs for assistance or feature improvements.

Relies upon internet connectivity (which at times could be a problem).

New features are constantly being released and improving the overall quality of the product.

I've had the fortunate opportunity to work closely with a number of people at shopboss. Our business is always evolving and changing the way we do things.

System works great for a small shop like mine. As my needs change Shop Boss has made changes for me.

The software is very intuitive and easy to use. New employees can walk in and start writing work orders almost immediately.

User friendly, ability to access online (nice for us to check in while on vacation), quality, constantly adding new features to keep up with the technological changes, excellent price point.

My needs were a little bit different because we are a fire truck repair shop, so Chris and the guys at shopboss made some changes specifically for us.

There are so many things we love about Shop Boss. Most importantly it is extremely user friendly.

US Dollar

AutoShop is an on-premise auto shop management solution that serves small and midsize businesses in the automotive industry. It is suitable for automotive repair shops, custom car builders, heavy truck shops, equipment repair, tire shops and other shops.


Core features of AutoShop include work order management, customer and vehicle tracking, service history tracking, drag-and-drop scheduling and accounting. AutoShop offers inventory management, invoicing, profit analysis, management reports, advanced search, reminders and credit card processing.


The solutions enables users to find vehicles by scanning vehicle identification number (VIN) barcodes on their mobile devices, review work history, write work orders and upload it to the AutoShop management system. It offers integration with QuickBooks, Peachtree, Quicken, X-Charge and other solutions.


The solution is available in various pricing tiers. Customer support is available by phone, remote assistance and email.



LongDescription

Labor Rates

Electronic Payments

Customer Database

Data Import/Export

Accounting

VIN Lookup

QuickBooks Integration

Inventory Tracking

Historical Reporting

Service History

Alerts/Notifications

Reporting & Statistics

Work Order Management

Billing & Invoicing

Accounting Integration

Summary Reports

Quotes/Estimates

Customer History

Third-Party Integrations

Maintenance Scheduling

Inventory Management

Windows 7

Windows Vista

Windows XP

Windows 2000

Windows 8

Contact Winworks Software for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AutoShop

In Person

Live Online

Documentation

Videos

Shop Boss Pro is cloud-based auto repair shop solution that helps auto shop owners with vehicle workflow management. The solution enables automotive repair shops to create customer invoices and manage vehicle repair history. Key features include a customer portal, repair tutorials and Digital Vehicle Inspection (DVI).


The DVI feature allows auto shops to send photos, videos and technician comments to vehicle owners. The solution also enables users to scan Vehicle Identification Numbers (VIN) through a barcode scanner and search customer information along with vehicle details.


Shop Boss Pro provides multiple-shop management features and enables multiple users to log into the system. Users can coordinate through a live chat feature. Other features include a customer communication log, employee time clock, part pricing matrix and part inventory management. It also provides an appointment scheduling feature which can be integrated with business' websites.


Shop Boss Pro is available on a monthly subscription basis that includes support via email, phone and online FAQs.



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