BigCommerce vs Cin7 Omni

RATING:

4.4

(323)

BigCommerce has 323 reviews and a rating of 4.36 / 5 stars vs Cin7 Omni which has 587 reviews and a rating of 4.29 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (323)
4.3 (587)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
July 2, 2024
July 16, 2024
Pros/Cons
  • Pros

  • Best Tech support I have ever had from a shopping cart.
  • I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time.
  • Cons

  • Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc.
  • There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available.
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  • Pros

  • The features on offer are promising and if they all worked well, the value for money would be fairly good.
  • I also want to appreciate the ability to make minor changes in the system software to suit out individual need. This was possible by Rep and the way he did quickly is commendable.
  • Cons

  • The on-boarding team could not do the job and messed up our data - then left me with the mess.
  • No Integration of stock codes with third party logistics company (3pl). And no integration of purchase orders with the 3pl.
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Pricing Range
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos