About Afi SaaS Backup

Afi SaaS Backup is a cloud-based data management platform that helps businesses backup data and protect confidential information using AI technology. It offers various features including role-based access, global indexing, anti-ransomware, reporting and backup failure prediction.

Administrators can automate daily or hourly backups and generate on-demand backups via a unified portal. It allows IT teams to detect orphaned data, user accounts, and changes to cloud data. Designed for G Suite and Microsoft 365, it lets users secure file document IDs, email threads, sharing rights and other information. Additionally, organizations can maintain audit logs with details of restored operations, sessions and system configuration.

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20 Reviews of Afi SaaS Backup

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(15)

15

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

October 2020

Jamie from Bundle Training

Verified Reviewer

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Excellent software and piece of mind

Pros

We love the fact that we have everything constantly backed up - with the ability to easily recall previous versions of creative projects if there's a corruption or anything else goes wrong.

Cons

We've had a couple of issues with the UI not displaying properly when we needed to get into the system. Support were able to fix though.

October 2020

Matthew from The Glennie School

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

October 2020

Review of GSuite backup solutions

So far, it has been a great experience. The only issue we have really experienced is regarding notification for billing as the email notification seems to not be obvious as it references a different company and/or is auto-generated from the company's billing system.

Pros

AFI is a stable solution that is mid-range priced for schools. It is difficult to justify the cost of SaaS backup solutions compared to traditional on-prem backup solutions so we need to find the cheapest solution that allows us to comply with overarching laws, legislation and policies. At the same time, the solution needs to be stable.

Cons

Our previous SaaS backup solution/vendor had more inclusions/services at a cheaper price than AFI so it was difficult to pitch a move to AFI to our school management. It seems that backup products are not considered in-depth at a management level as it is a simple cost for compliance discussion.

Reasons for Choosing Afi SaaS Backup

Cheapest cost which also addressed the issues that we were seeing/experiencing with the incumbent product.

Reasons for Switching to Afi SaaS Backup

The stability of AFI and the support for issue resolution was significantly better with AFI. In saying that, the price of AFI vs Syscloud was/is significantly more.

July 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Reliable, low maintenance and great support

Pros

We've been using the service for 2 years now, and its been great and reliable. We do test recoveries every month. Very easy to use, especially self-service portal for end-users reduced the load on IT by factor of 3.

Cons

API documentation could be improved with real life examples and blueprints

Reasons for Choosing Afi SaaS Backup

- ease of use - modern security ( SOC2, managed encryption keys, MFA, audit log) - excellent support

Reasons for Switching to Afi SaaS Backup

Was good at first, but over time we started experiencing problems with data recoveries and data access. At the point where we grew our usage to 15k users and close to 200TB in backup size, the overall responsiveness of the service went down.

August 2020

Michael from Good Light Mag

Verified Reviewer

Company Size: 2-10 employees

Industry: Arts and Crafts

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

August 2020

You can't rely on it

I used this to back up my small G-Suite account with five people. Technically, this worked fine. Our Google Drive has nowadays more than 5 TB of data, which is not all that big for a G-Suite account. Such a drive can get much bigger, and Google won’t charge extra. But Afi does. Even though their pricing page clearly says that their license is purely user bases and that shared drives are included at no additional cost, their customer support had a bad surprise for me. They wrote to me that our G-Suite account is larger than 5 TB in their system, so they had to charge $350 per month instead of the $15 per month that I signed up for. That was a shock to me. They stated a fair use clause in their ToS, but when I looked it up, that clause did not mention the 5 TB limit, neither any volume-based price that they have to charge. So I did not pay the $350. We lost our backup and had to switch the provider. In case you take your chance and work with this company despite their questionable business practices, I suggest you either keep a close eye on how much space your G-Suite account takes up in their system or be prepared to pay much more than anticipated.

Pros

You can assign different service levels for the various users of your G-Suite organization

Cons

You can suddenly lose your backup when your data consumes a certain amount of space in their system.

March 2021

Simon from Information Technology and Services

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

The only feasible solution to backup Drive in Google Workspace

It mitigates the lack of a built-in backup tools in Google Workspace very elegantly. The build-in data security features of Google Workspace are not sufficient. "Vault", "30 days rewind option" and the "file versioning" are not capable to recover a random human error. (example: John Doe deleted the folder with the quarterly figures 40 days ago. He didn't realise it within the 30 days period, that the onboard tools would cover, because he uses them typically only all 90 days. And vault can only recover single files and looses a lot of metadata).

Pros

It backups also all metadata that we allocate to files in Drive. Ease of use.

Cons

Each recovered document gets a new document ID. This is imminent to the Google API - alle backup solution today are dealing with it. But from a user perspective still not ideal.

Reasons for Switching to Afi SaaS Backup

Lack of secured metadata in Google Workspace.