VM Backup vs Carbonite

RATING:

4.7

(192)

VM Backup has 192 reviews and a rating of 4.74 / 5 stars vs Carbonite which has 168 reviews and a rating of 4.26 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (192)
4.3 (168)
Ease-of-Use
5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
June 7, 2024
May 6, 2024
Pros/Cons
  • Pros

  • As a nonprofit, this software was just what we needed. I loved the easy setup, very intuitive.
  • Easy to install and configure. File restore is also easy and quick.
  • Cons

  • I wish they would complete the backup and just add a warning that there was an error code reported. Using a new storage device resolved the issues in our case.
  • Monitoring report often shows a failed backup, when going into the report tab on the software itself it doesn't show as failed.
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  • Pros

  • The price and ease of use is fantastic and intuitive.
  • Carbonite provided outstanding customer service when we needed to transfer files to a new computer. They walked us through the entire process and saved us hours of heartache.
  • Cons

  • Well, new agents come out often enough that it can be difficult for our small IT team to keep up, but it's a necessary evil.
  • It sometimes is difficult to navigate throughout the site, it may be that I am newer to the product.
Read all user reviews
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos