Firefish
Firefish
About Firefish
Firefish is a recruitment marketing platform designed to help hiring managers connect and recruit applicants. The solution enables administrators to post job advertisements across various social networking channels or websites and manage applications in a centralized dashboard.
Managers can send automated job alerts and engage with potential applicants through personalized bulk emails and two-way messages. Firefish allows teams to secure candidates’ data in accordance with general data protection regulation (GDPR) compliance protocols. Additionally, operators can view to-do lists, key productivity indicators (KPIs), recruiting targets and campaign performances on a unified interface.
Awards and Recognition
FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Firefish Pricing
Starting from £58 per user/month when billed annually, or £65 per user/month when billed monthly. Full pricing information is available on our website.
Starting price:
£58.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Firefish
1 - 5 of 286 Reviews
Carl
2 - 10 employees
Used less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
Reviewed October 2021
Firefish is a fabulous recruitment CRM
Lucy
Verified reviewer
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Excellent customer service, brilliant, user-friendly software
PROS
It's interface and ability to navigate. 99% of it works and makes sense. There are a few areas of improvement, but they are always open to feedback and taking onboard new ways to improve their software. I've used other recruitment software in the past which has been very clunky and not easy to use, their functionality and ways to give us the ability to manage the system is very advanced. My team enjoy using it and it allows us to increase our workflow and conversions.
CONSA recent update of the system was one that we felt wasn't needed. It does however look nicer, but some of the ease of use was reduced. However for new users I'm sure they wouldn't notice it, and my team are getting used to the update. Despite this, I still very much recommend this system.
Vendor Response
Thanks for the great feedback Lucy, we're glad you're enjoying the system and finding it better than the rest! I'll pass your feedback onto the team.
Replied October 2017
Rob
Staffing and Recruiting, 11-50 employees
Used daily for less than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
A refreshing change in the recruitment CRM space
Firefish is a huge improvement over our previous CRM and has allowed our consultants to work a lot more effectively and efficiently across the board. Especially when working in a hybrid environment, the browser-based product allows access from anywhere. Also, the support is second to none with fast response times, knowledgeable experts and clear explanations.
PROSThe user interface is excellent and very intuitive. We also like the fact that the product is constantly evolving with new features regularly being added. We also like the fact that feedback from customers is taken on board and used to further improve the product.
CONSSome features/functions can take a long time to implement but there is a fantastic community where ideas are raised and voted on. If a client requires a new feature to be built or custom fields to be added for example, this can be prioritised via professional services.
Reason for choosing Firefish
Best balance of features, functionality, cost and future potential
Reasons for switching to Firefish
Lack of development of the product, very inefficient desktop application and convoluted processes.
Vendor Response
Hi Rob, Thanks for your kind words, it's amazing to see hear how Firefish has helped your business! Keep swimming!
Replied March 2022
Leon
Hospitality, 11-50 employees
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2021
Feedback
Onboarding was good, training wasn't great everyone seems to be in a rush to get off the phone except [SENSITIVE CONTENT HIDDEN] who is an absolute superstar.
PROSLots of functions, and features that can be utalised.
CONSA few hidden costs, if after 3 months your workload increases and Firefish isn't for you, you find yourself roped into a 12-month contract. Way too over the top for what it is supposed which makes it over complicated.
Reasons for switching to Firefish
Reviews
Vendor Response
Hi Leon, Thank you for taking the time to leave a review. We're so sorry you ended your Firefish journey on a negative note particularly as we never had the opportunity to discuss the situation or come up with a solution together as we were unable to get in touch with you. Like most SaaS businesses, our minimum subscription is 12 months and this is highlighted clearly in our terms and pricing FAQs on our website. Upgrading to a higher-level package with more features naturally comes with additional costs but these are not hidden. We take a lot of pride in our customers' success, so I apologise that your experience didn't meet your expectations. We will certainly be taking on board your feedback regarding the training and will review internally with the team. If you'd like to discuss any of this in more detail, please get in touch you have my direct contact details. Kind regards, Louise Cunningham Director of Customer
Replied May 2021
Kelly
Logistics and Supply Chain, 1 employee
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Excellent ATS for SME recruitment businesses, I would chose over others I have used in the past
I love this software and would recommend it to any SME business that is considering an ATS.
PROSEase of use, variety of features, and excellent customer service. The fact that you can make suggestions to help improve the user experience and this is then voted on and implemented shows that they actually listen to customer feedback.
CONSI feel the marketing of candidates to clients could be easier.
Reason for choosing Firefish
Customer service, ease of use, and price were all exceptional. Having used Bond Adapt and Bullhorn previously, I find firefish to be easier to use and have more features and benefits, at a better price.
Vendor Response
Hi Kelly, Thank you for your review. We're glad you love Firefish, our customer service and find the product easy to use. Many Thanks, Amy
Replied November 2022
