EZFacility vs Xplor Triib

RATING:

4.5

(123)

EZFacility has 123 reviews and a rating of 4.45 / 5 stars vs Xplor Triib which has 34 reviews and a rating of 3.74 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (123)
3.7 (34)
Ease-of-Use
4 / 5
3.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
3.5 / 5
Last Review Written
April 29, 2024
April 9, 2024
Pros/Cons
  • Pros

  • I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature.
  • User Friendly, good payment tracking system, good scheduling system. Customer Support is excellent.
  • Cons

  • If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.
  • It is not very intuitive for customers to use (especially new customers) I constantly receive calls and emails complaining about how new customers are unable to register for training.
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  • Pros

  • Ease of billing the memberships, building new products or services is easy. Downloading the reports have been helpful in analyzing the business.
  • Great features for gym owner. Good for recurrent billing and member tracking.
  • Cons

  • Their mailchimp integration verges on being dangerous - it's wiped tags from my contacts, unsubscribed hundreds of people.
  • It just decided to stop charging members and still listed them as paying members so I couldn't see that they weren't being charged.
Read all user reviews
Pricing Range
$
$
$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos