ThinkReservations

RATING:

4.94

(104)

About ThinkReservations

ThinkReservations provides a fast, professional and comprehensive property management system (PMS) for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based customer support and direct connectivity with channels such as Booking.com, Expedia, TripAdvisor and Airbnb, ThinkReservations supplies the tools and provides on-going education on market trends that you need to make your business more profitable and productive. Come see why properties across the country are upgrading to ThinkReservations! ...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

ThinkReservations Pricing

ThinkReservations is priced at $10 per room/unit per month, with a minimum of $50 per month. More details on our pricing can be found here: https://thinkreservations.com/pricing

Starting price: 

$50.00 per month

Free trial: 

Not Available

Free version: 

Not Available

The mobile-responsive online booking engine is designed to increase conversions. Customized to match your brand and website, your guests will find making their reservation as stress-free as their stay.
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ThinkReservations Reviews

Overall Rating

4.94

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Showing 1 - 5 of 104 reviews

Brian

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2019

Is there any a property management software OTHER than ThinkReservations???

Pros

ThinkReservations is an all-in-one Property Management System, booking tool, channel manager, and back-office tool that is available to me whether I am using it AT my property or from a remote location. That's what I like best about it... it's everything! It is extremely intuitive. Right "out of the box", I was able to get to work. And the fact that my historical data was able to be transferred over from my previous PMS is a game changer. Just this morning, I was recommending ThinkReservations to another innkeeper who is thinking of making a change.

Cons

All software changes require some adjustment in operations. There are a couple of minor changes that I might like to see with some reports; but there's nothing that we can't work with. All the info is there. The accounting module is most impressive - unlike most I have seen.

Response from ThinkReservations

Hi Brian, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's always our goal that our customers are able to be up and running with ThinkReservations right away and we love to see that this was your experience - especially since you opted for our comprehensive data transfer! It means so much to us that you continue to recommend ThinkReservations to fellow business owners - word-of-mouth is our best source of new customers! Thank you for trusting ThinkReservations to play such an important role in your business!

Replied May 2019

John

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2020

Wow!

Pros

I am in a market that celebrates enormously high occupancy (95-99% in season). I didn’t think a reservation software could play a pivotal role in advanced bookings before being forced to find a new property management system (previously a Superinns customer. No longer in business). My advanced bookings are far beyond my expectations and the only change I made was ThinkReservations. I have no other way of explaining the sudden change. If you are considering the switch please feel free to call the Dockside Inn on Martha’s Vineyard and ask for me, the owner, John. I will be happy to answer any concerns from the perspective of a small innkeeper. The Yield management is also simple to set up and an easy way to increase profit with very little work. The program does it all.

Cons

None. It was simple to convert as they did everything including saving all our reservations from the previous Year.

Reasons for choosing ThinkReservations

The customer service and ability to talk to a real person. Yesterday [SENSITIVE CONTENT HIDDEN] spent 2 hours helping me navigate the evil bookings.com interface. Very generous time commitment from customer service that I’ve never seen before. Thanks [SENSITIVE CONTENT HIDDEN] !

Reasons for switching to ThinkReservations

They closed down

shirley

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

3

July 2019

owner review of think

good people to work with, need to understand how they could help more with better reporting, revenue projections, etc.

Pros

ease of use for booking rooms displays well, works well with website

Cons

the reports don't cut it. don't convert well to excel, are often not what you need.

Reasons for switching to ThinkReservations

liked think better

Response from ThinkReservations

Hi Shirley, Thank you so much for taking the time to share your review of ThinkReservations! It's great to hear that you find the system easy to use and that it integrates well with your website! This is so important for not only the staff, but your guests as well. We'd love to chat with you more about the reporting needs of your business. A member of our team will be reaching out to you soon. We really appreciate that you trust ThinkReservations to play such an important role in your business!

Replied August 2019

Mohamad

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

July 2019

Great Property Management System for small lodging establishments

Overall very happy. I would like to see the budgeting process and group reservations improved.

Pros

Ease of use and training. The cost was also reasonable and affordable for a small business as ours.

Cons

Budgeting function/process is not ideal and it is time consuming. Ideally, one should be able to copy prior year budgets and easily increase or decrease the values; just like the rates can be increased or decreased in groups.

Reasons for choosing ThinkReservations

User friendliness and ease of use and administration.

Reasons for switching to ThinkReservations

Previous one was too simplistic and not comprehensive.

Response from ThinkReservations

Hi Mohamad, Thank you so much for taking the time to share your experience with using ThinkReservations! We love to hear that you find the system easy to use. We're always looking for ways to enhance functionality and hope to be able to release some updates to our Rate Types settings soon and plan to have an upgraded Groups module as well, so stay tuned. We really appreciate you trusting ThinkReservations to play such an important role in your business! Laura

Replied October 2019

Jeannine

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2020

Very satisfied

My overall experience has been excellent, beyond expectation

Pros

Integration of accounting and booking features, reporting

Cons

A few reports are a bit inadequate, but far superior still

Reasons for choosing ThinkReservations

Better features, support and ease of transfer of data

Reasons for switching to ThinkReservations

I switched to ThinkReservations because of the features and also ease of transfer of 16 years of data

Response from ThinkReservations

Hi Jeannine, Thank you so much for taking the time to share your review of ThinkReservations! We're so happy to hear that your experience has been beyond your expectations. Our team works hard to ensure that every Thinker feels this way. We appreciate you trusting us with such an important part of your business.

Replied July 2020

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