ThinkReservations Software

4.95 / 5 (37)

Our advisors have recommended this product 21 times in the last 30 days

About ThinkReservations


ThinkReservations provides a fast, professional, and comprehensive PMS for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based customer support, and direct connectivity with channels such as Booking.com, Expedia, TripAdvisor, and Airbnb, ThinkReservations supplies the tools and provides on-going education on market trends that you need to make your business more profitable and productive. Come see why properties across the country are upgrading to ThinkReservations!

 



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

37 Reviews of ThinkReservations

Average User Ratings

Overall

4.95 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(35)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 37 reviews

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May 2019

Karen from APPLE BIN INN BED & BREAKFAST

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2019

Wouldn't Consider Switching...Ever

Pros

Think Reservations was great from the beginning. They took all the data from the previous 12 years and incorporated into our new Think system. This is fabulous to have the historical information for reference. They were very considerate in the training arena when we converted as well. It can be scary to jump from one system to another and Think took that fear away from the start. Customer Service is always on top of things. We have never waited more than 24 hours for any issue. When I say "issue", it may be just a question or advise. We use the reports in the program for strategic planning and development. They eliminate the need for manual calculations. The reports are huge time savers; innkeepers need to utilize every minute they can get. We have recommended Think Reservations to several other Bed & Breakfast Innkeepers and will continue to do so.

Cons

Honestly, not one negative thing comes to mind when it comes to this program.

Response from ThinkReservations

Replied June 2019

Hi Karen, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's wonderful to hear that your transition was so seamless and that you've been able to save valuable time. Thank you for trusting ThinkReservations to play such an important role in your business!

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Excellent Customer Support

Stated Above.

Pros

The majority of the software is very user friendly and straightforward. It has made my lodging bookings, business reports/ data, etc. so much easier! And the customer support has been first rate. Furthermore, the representative (with THINK Reservations) seminar on working with OTA's was extraordinarily useful as was his web seminar on yield management the week prior. His willingness to spend an extra half hour one on one with me in order to assure that I completely understood OTAs and online marketing strategies for small inns shows he is definitely someone who goes the extra mile to ensure clients are very well taken care of.

Cons

A specific aspect has been confusing- the function that differentiates reservations "minimum nights on arrival" versus "minimum nights through". Maybe different language or some visual would make it more clear. The majority of the software runs quite smoothly.

Response from ThinkReservations

Replied March 2019

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've found our customer support to be first rate. Our team is truly passionate about our customers and the industry as a whole and we're happy to hear you've had a great experience! Please feel free to reach out to Support if you'd like to chat with us about minimum night restrictions. We'd love to be able to ensure you are comfortable with the terminology and have been able to use our restrictions to effectively benefit your business. Thank you for trusting ThinkReservations to play such an important role in your business!

May 2019

katherine from Bloomsbury Inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Best in the Industry

Benefits: - ease of operations with the system - increased revenue, the Return on Investment is so high that I forget to wonder about ROI - if ever I have a question, I know they are one phone number away Overall experience: - wonderful

Pros

Hands down, ThinkReservations is the best in our industry. From a guest perspective, we want our guests to have the very best experience in booking that is available on the market. From our owner perspective, TR offers everything: mgn sys, book eng, chan mgn. Plus, we love the fact that we see increased revenue by working with them, and we only work from one calendar anytime, from anywhere. Their pricing proves that they want everyone in our industry to sucked. They are amazing industry leaders. In addition to being the best of the best, they are ethical, professional individuals who are concerned about me and my business. As I often say to people new to our industry or to those who are not using Think..."you are just stupid if you do not use the best of the best". I am a proud THINKER!

Cons

Oh my goodness this is so easy...sometimes I just want a day off, but I never get it because TR keeps my rooms full!

Response from ThinkReservations

Replied June 2019

Hi Katherine, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us that you regularly pass on your positive experience to other property owners. Thank you for trusting ThinkReservations to play such an important role in your business!

May 2019

Brian from Rabbit Hill Inn

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Is there any a property management software OTHER than ThinkReservations???

Pros

ThinkReservations is an all-in-one Property Management System, booking tool, channel manager, and back-office tool that is available to me whether I am using it AT my property or from a remote location. That's what I like best about it... it's everything! It is extremely intuitive. Right "out of the box", I was able to get to work. And the fact that my historical data was able to be transferred over from my previous PMS is a game changer. Just this morning, I was recommending ThinkReservations to another innkeeper who is thinking of making a change.

Cons

All software changes require some adjustment in operations. There are a couple of minor changes that I might like to see with some reports; but there's nothing that we can't work with. All the info is there. The accounting module is most impressive - unlike most I have seen.

Response from ThinkReservations

Replied May 2019

Hi Brian, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's always our goal that our customers are able to be up and running with ThinkReservations right away and we love to see that this was your experience - especially since you opted for our comprehensive data transfer! It means so much to us that you continue to recommend ThinkReservations to fellow business owners - word-of-mouth is our best source of new customers! Thank you for trusting ThinkReservations to play such an important role in your business!

March 2019

Sherwood from Bella COllina B&B

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great Management Company

Its a great experience with Think Reservation! When ever we need a question answered or help with technical problem they are always just a phone call away! They also have a HELP button that really answers most all your questions. When ever you have a idea for the booking engine they take it in consideration!

Pros

Dear Think Reservation Team,
Not only are you a great management company! You also offer so much more! They are more then just a booking engine. They are always concern about making sure your business is running on all cylinders. We have been to a couple of B&B conferences and Think Reservation has attended. They have taught us more then just what they offer as a management company, from Learning about OTA and how they work for you and against you. Also making sure we understand the best ways to make our Bed and Breakfast successful .

Cons

Here at Bella we really don't have any CONS at this time::))

Response from ThinkReservations

Replied March 2019

Hi Sherwood, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us to hear that you've been able to attend some of our educational presentations and have learned above and beyond simply how to use ThinkReservations for your business. Our team is very passionate not just about our product, but our customers' experience and the industry as a whole. Thank you for trusting ThinkReservations to play such an important role in your business!

March 2019

Lisa from Clifton Heights Inn

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Easy Transition!

Overall, ThinkReservations' system is very easy to use and easy to learn!

Pros

The people at ThinkReservations made it very easy to transition from my old system to theirs. What I really appreciate is their help section. They have made it very easy to search for a solution and there are also videos which are very helpful. When I have not been able to figure something out myself, there is a live person to speak with and they have always been very courteous and patient. They explain in plain English what I need to do and they walk me thru it.

Cons

I think the only con I can think of is that I wish they offered an actual phone app. I CAN access the info on my phone it is just not really mobile friendly.

Response from ThinkReservations

Replied March 2019

Hi Lisa, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are so happy to hear that the transition and support have been so beneficial to you. It's important to us that our team not only know ThinkReservations inside and out, but that we've all had real-world industry experience and can speak your language when providing assistance. We have noted your interest in an app. Thus far, we have found that creating an app that included all features wouldn't provide the best experience due to the overall size it would need to be. A tip for creating reservations using your smart phone is to go right to your business website and use your online booking engine, which is mobile-responsive and makes the booking process really quick and easy when you're on the go! Thank you for trusting ThinkReservations to play such an important role in your business!

February 2019

Danielle from Brampton Bed and Breakfast Inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

One of our best decisions was to switch to ThinkReservations!

Our experience has been and still is very positive.

Pros

We had tried 3 other management systems and booking engines before signing up with ThinkReservations but we were never totally satisfied. The most important requirement we had was that it should be easy for our guests to book at our inn online. After we switched to ThinkReservations (4 years ago) our online reservations doubled and the sale of add-on packages tripled in two months.
The backend is easy to use and very intuitive. They are constantly improving and upgrading the system.

Cons

Nothing, really. Many of the small issues we encountered at the beginning were quickly resolved and ThinkReservations is continually improving their product.

Response from ThinkReservations

Replied March 2019

Hi Danielle, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are thrilled to hear that you saw such impactful results with both online reservations and upsell packages so quickly after upgrading. It's important to us that our users find the system intuitive and we will continue to enhance our software into the future to exceed the needs of our customers. Thank you for trusting ThinkReservations to play such an important role in your business!

July 2019

Pat Bishop from Chapel Valley Estate B & B

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Best decision EVER!!!!!

As an innkeeper we all wear many hats throughout the day. I appreciate anything that will allow me to do the tasks at hand, but will let me spend more time with our guests. It's easy, supportive and has made my life so much easier!

Pros

I admit it...... I am a creature of habit and I kind of like the ruts I make and am stubborn in wanting to change my ways, but I am so thankful that we listened at one of our conferences and decided to make the change. It was so easy to learn and if we do have questions....they are there for us! Our guests have found it easy to use as well and I love it pairs so well with our third party credit card company to make the financial part of the business easier as well.

Cons

I guess, if anything, my only challenge has been how the taxes are charged when the bill is paid. it sometimes will be off by a few cents and does not correlate with my quickbooks

May 2019

Patricia from The Inn at Court Square

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

People Friendly

This has been a great experience for all of us here at the Inn at Court Square. We were always so hesitant to hook on to online reservations, but in the overall, it has been a great experience. It has saved and cut corners for us in many ways from just having to hand write everything. Your Customer Service has been STELLAR . Always someone to help an answer questions and trouble shoot for us. Thanks once again and will be happy to spread the word.

Pros

Very easy to navigate and very friendly.

Cons

The only objection I have is the NEW BILL, it seems to lack very important information needed. I have submitted my questions and hopefully, they will be corrected.

Response from ThinkReservations

Replied May 2019

Hi Pat, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that your business has benefitted so much from making the upgrade and that you've had such a positive experience with our support team. Regarding our new bill page, our team will be making updates shortly to reflect your feedback and we'll be in touch soon! In the meantime, our original bill page will continue to be available for use. Thank you for trusting ThinkReservations to play such an important role in your business!

May 2019

Marty from Flag House Inn

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality