ECP vs Senior Insight

RATING:

4.7

(106)

ECP has 106 reviews and a rating of 4.68 / 5 stars vs Senior Insight which has 14 reviews and a rating of 4.43 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (106)
4.4 (14)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 27, 2024
May 11, 2018
Pros/Cons
  • Pros

  • Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.
  • Ease of use is the most common praise from LTC facilities.
  • Cons

  • The demand causes the computer to freeze and require restarting.
  • In the last several months, ECP has frozen on our computer and we have to log out and re-enter to get back in. We have called, but still no solutions on why this is happening.
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  • Pros

  • Like how it is user friendly and the fact that he always is willing to work with us. We are required by state regulations to have certain documentations and he has been creating these documents.
  • Easy to learn and navigate for new users even if you are not very computer savvy. My team was able to learn this app in a short time.
  • Cons

  • It can be slow at times and takes a while to load everything up. I usually have to restart or just leave the app open for a while to let it load.
  • Marketing and prospective resident area. I don't like how they have it set up.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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7 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos