--- title: "Qualifacts CareLogic Software Reviews, Demo & Pricing - 2026" description: "Review of Qualifacts CareLogic Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ca/medical/qualifacts-systems-carelogic-enterprise-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / Qualifacts CareLogic Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/alternatives/) # Qualifacts CareLogic Review Custom quote 1 plan Wondering if Qualifacts CareLogic is right for your practice? Our Mental Health EHR Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Qualifacts CareLogic 3.9 [(355)](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/reviews/) Pricing Pricing available upon request ### About Qualifacts CareLogic The CareLogic EHR by Qualifacts is a comprehensive and intuitive web-based Electronic Health Record (EHR) designed exclusively for behavioral health and human services. CareLogic helps agencies achieve operational efficiency, improve client outcomes, enhance revenue cycle management, and achieve interoperability goals. It is engineered to meet the intricate needs of enterprise-level organizations, multi-location or multi-state facilities, Autism/IDD agencies, SUD treatment, and is particularly adept at supporting CCBHCs. It also supports community care and virtual care settings with mobile accessibility and an integrated patient portal. CareLogic is an easy-to-use system, renowned for its comprehensive suite of clinical, administrative, and financial functionalities. This ensures every aspect of client care is interconnected, reducing redundancies and improving efficiency. CareLogic has enabled optimal care with operational ease for over 20 years, providing functionality for intake, scheduling, treatment planning, documentation, alerts, progress notes, ePrescribing, billing, analytics, reporting, outcome tracking, and business intelligence. CareLogic enhances clinical operations... management and the user experience with its intuitive design and minimal click user experience. The flexible clinical workflows, custom service documents, and form builder capabilities, combined with clinical decision support tools, and a library of evidence-based clinical assessments, enable quality services and outcomes. With advanced outcome instruments, clinicians can measure changes overtime and see real‐time data on client progress with visual clinical indicators, population health management reports and standard outcomes reports. Reduce potential errors and ensure medication adherence with electronic prescribing and medication management. The Electronic Visit Verification module gathers required data elements and transports them to the data aggregator. The EHR is highly configurable, allowing agencies to tailor the system to their unique workflows with self-service capabilities and update processes as needs or regulations change, with the need for IT intervention. This flexibility extends to the reporting capabilities, allowing agencies to configure ad-hoc reports, outcome tracking, and real-time dashboards to demonstrate performance and make data-driven decisions. CareLogic supports financial operations through integrated revenue cycle management, helping agencies navigate special state requirements, generate clean claims, and meet the needs of value-based reimbursement. It includes insurance eligibility verification, claim scrubbing, and a rules-driven validation engine with ongoing alerts about services that need completion before claim submission. Claim validation reduces errors, and accelerates revenue collection for billable services, leading to customers to experience an adjusted collections rate 4% higher than industry averages. CareLogic ensures adherence to laws and incentive programs, including HIPAA, 42CFR Part 2, Promoting Interoperability, Quality Payment Program (MIPS or APM), and state-specific reporting. State-specific reporting services include report maintenance, state updates, data submission support, and guidance on best practices. The EHR's interoperability enables seamless data exchange with other systems, hospitals, labs, pharmacies, and HIEs. CareLogic utilizes cutting-edge hosting facilities that surpass industry benchmarks, securely hosted on managed and continuously supervised servers, adhering rigorously to security and compliance protocols. This encompasses persistent SSL encryption, ONC certifications, and SOC 2 Type I and II certificates. For enhanced security, CareLogic offers two-factor authentication and Single Sign-On. The streamlined implementation process typically takes less than six months, and robust customer support ensures that agencies can maximize the use of their EHR. Wondering if Qualifacts CareLogic is right for your practice? Our Mental Health EHR Software selection experts can help you in 15 minutes or less. ## Qualifacts CareLogic User Interface ## Popular Qualifacts CareLogic Alternatives Main Product Qualifacts CareLogic 3.9 [(355)](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/reviews/) Ratings Breakdown - 3.76Ease of use - 3.67Value for money - 3.60Customer support - 3.57Functionality Pricing Available upon request Get Price Alternative Product [Sessions Health](https://www.softwareadvice.com/mental-health/sessions-health-profile/) 4.9 [(127)](https://www.softwareadvice.com/mental-health/sessions-health-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.89Value for money - 4.92Customer support - 4.77Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/) 4.9 [(529)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.85Value for money - 4.86Customer support - 4.82Functionality Pricing Available upon request Get Price Alternative Product [Valant EHR Suite](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/) 4.2 [(339)](https://www.softwareadvice.com/medical/valant-psychiatric-emr-profile/reviews/) Ratings Breakdown - 4.11Ease of use - 3.97Value for money - 4.09Customer support - 4.01Functionality Pricing Available upon request Get Price Alternative Product [CounSol.com](https://www.softwareadvice.com/mental-health/counsol-profile/) 4.7 [(829)](https://www.softwareadvice.com/mental-health/counsol-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.74Value for money - 4.88Customer support - 4.52Functionality Pricing Starting at $49.95 per month Get Price Alternative Product [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) 4.7 [(969)](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.59Value for money - 4.74Customer support - 4.48Functionality Pricing Starting at $69.00 per month Get Price ## Qualifacts CareLogic Pros and Cons We analyzed 355 verified reviews for Qualifacts CareLogic to find out what actual users really think. Select to learn more Responsive And Engaged Support Qualifacts CareLogic offers responsive customer support with knowledgeable representatives and multiple ways to get help. Users benefit from a strong peer community, timely assistance, and a dedicated focus on customer satisfaction. Support is accessible through calls, portals, and user groups, making issue resolution straightforward. Customizable And Efficient Documentation CareLogic streamlines clinical documentation with customizable templates, batch entry, and electronic signatures. Staff find it easy to create, review, and manage documents, improving accuracy and compliance. The platform helps agencies organize records and reduce time spent on paperwork, supporting better workflows. Collaborative And Guided Onboarding The implementation process with CareLogic is collaborative and well-supported. Users highlight helpful onboarding, engaged management, and a strong user community. Training, conferences, and guided setup make it easier for teams to learn workflows and configure the system to fit organizational needs. Slow And Limited Reporting Features Reporting functions in CareLogic are slow, limited, and not user-friendly. Users struggle with custom report creation, outdated tools, and unreliable output. Many find it hard to generate needed reports quickly, often requiring workarounds or outside help to meet organizational and compliance needs. Complex And Unreliable Billing Tools Billing and reporting in CareLogic are often described as tedious and difficult to set up. Users face challenges with inaccurate reports, manual processes, and limited customization. The billing system lacks flexibility, making troubleshooting and managing payments time-consuming and frustrating. Steep Learning Curve For Users CareLogic is frequently noted as not intuitive or user-friendly. New users find it difficult to learn, navigate, and operate the system. The interface feels clunky and basic, with many reporting confusion and frustration when trying to locate information or perform tasks. ## Qualifacts CareLogic Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Core EHR Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Qualifacts CareLogic Features - Popular features found in Mental Health EHR Appointment Scheduling E-Prescribing Initial Assessments Therapy Notes Treatment Planning - More features of Qualifacts CareLogic Access Controls/Permissions Activity Dashboard Ad hoc Reporting Alerts/Escalation Alerts/Notifications API Appointment Management Billing & Invoicing Calendar Management Care Plan Management Case Notes Certification & Licensing Charting Child Welfare Management Claims Management Claims Scrubbing Client Database Client Portal Clinical Notes Clinic Interoperability Coding Assistance Compliance Management Compliance Tracking Confirmations/Reminders Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Collection Data Import/Export Data Security Decision Support Documentation Management Document Management Document Storage Document Templates Drug Reference Database Electronic Payments Electronic Signature Employee Management EMR/EHR For Group Therapy For Mental/Behavioral Health Forms Management For Nonprofits For Psychiatrists For Substance Abuse Therapy Goal Setting/Tracking HIPAA Compliant Historical Reporting In-Patient Management Insurance Eligibility Verification Intake Management Invoice Management Meaningful Use Certified Medical Billing Medication Alerts/Warnings Medication Management Mobile Access Mobile App Multi-Location Multi-Provider Practice ONC-ATCB Certified Patient Communications Patient Intake Patient Portal Patient Records Management Practice Management Prescription Management Progress Tracking Real-Time Reporting Records Management Referral Tracking Reminders Reporting/Analytics Reporting & Statistics Revenue Management Role-Based Permissions Scheduling Self Service Portal Task Management Task Scheduling Telemedicine Template Management Third-Party Integration Third-Party Integrations Training Management Workflow Management ## Qualifacts CareLogic User Reviews ## Qualifacts CareLogic customer ratings - Overall rating: 3.9/5 - Total reviews: 355 ### Rating distribution - 5 stars: 84 reviews (24%) - 4 stars: 184 reviews (52%) - 3 stars: 63 reviews (18%) - 2 stars: 17 reviews (5%) - 1 star: 7 reviews (2%) ### Secondary ratings - Ease of use: 3.8/5 - Value for money: 3.7/5 - Customer support: 3.6/5 - Functionality: 3.6/5 --- ### Helpful once you figured it out.... - Overall rating: 4/5 - Reviewer: Heidi E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Carelogic took quite some time to figure out, but was fairly helpful once I had been using it for a month or two. Compared with other similar software I have utilized in other businesses, it was definitely better organized. However, even after working with it for over year, occasionally I would come across an issue while trying to document something that I could not figure out, nor could any of my co-workers. Overall, I would use this product again, but i would make sure to keep the customer-service contact close-at-hand. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Carelogic does a good job meeting the extensive requirements for documentation that mental health professionals must maintain on a daily basis on each of their clients. It assists with scheduling and tracking client appointments, and it's search option for various client documents it easy to use. On several occasions when I have had issues figuring out how to access a client's past file, Carelogic customer service was prompt in responding to emails about an issue. #### Cons My least favorite feature is that it (for whatever reason) did not do a good job tracking past clients and it was very difficult to search for past client documentation unless you remembered the exact name of the client. I had so many client on my caseload during the 15-16 months that I used this program, it was difficult to remember names and dates. I felt like there should have been a way to search for EVERY file with a particular clinician's signature. Also, trying to add an new admission for a previous client was a mess! --- ### Great for behavioral practices - Overall rating: 5/5 - Reviewer: Sunaina B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love this software and the supportive srevices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love this software for patient use. It's easy to schedule-keep appointment-link to document-bill each day workflow works for clinicians. My billing is always correct and never an issue with kick backs. #### Cons It is about $100 per user when you do smaller organizations but as we've grown the cost has gone down. #### Reasons for switching to Qualifacts CareLogic Did not like this software compared to what was offered by Qualifacts in terms of online supportive services. --- ### Easy to Use/Good value - Overall rating: 4/5 - Reviewer: Mike D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been with them since 2013 and overall the value is good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clinical ease of use. Ability to configure forms that the organization use. Billing is automatically configured in. #### Cons Reporting has been and continues to be an issue however they are making some changes. Enhancement requests take a very long time to be produced. --- ### Director of Finance and Revenue - Overall rating: 4/5 - Reviewer: Tawanda Q. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am the Director of Finance, and in the beginning, it was a bit difficult. It seemed the everyone was new and learning. It has gotten so so much better now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love all of the flexibility it has for billing and client options. #### Cons The Staff Per Diem issues and the Duplicate client activities that can't be stopped. I have to have a second eye review each billing for duplicate client charges. #### Reasons for switching to Qualifacts CareLogic We were looking for a system that could do more and that had a good support team. --- ### Overall good experience - Overall rating: 4/5 - Reviewer: Bryan H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I feel QSI (and CareLogic) is moving in solid direction. My agency has used CareLogic long enough to know how to get the most out of it. While not a perfect system, CareLogic meets the needs of my agency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I feel new management is more transparent vs past administrations, meaning I feel they truly understand areas that need improvement & are working to address. In short, I've been a CareLogic customer since 2008 and the company has come a long ways since then!! I also like the virtual training opportunities that QSI makes available each month. I attend many of the BI webinars and gain something from each session. Also like the Partnership groups, where I attend the Sys Admin & Reporting groups which I find helpful. I feel Support is another area that has greatly improved thru the years. Now I feel a ticket has better chance of getting routed to somebody that's versed in the area. From all the times I've interacted with Support, I always find helpful & pleasant. #### Cons From my vantage point at least, CL still struggles with downtime (both scheduled & unscheduled) and post release bugs. Also, I know QSI is working on a client merge feature, but to not have this yet (as CareLogic is a mature platform) is unacceptable. To pick up from above, scheduled downtime really hits 24/7 programs hard. Would be a ***huge*** help if QSI could get some kind of a parallel system to use while releases are pushed during scheduled downtime. #### Reasons for choosing Qualifacts CareLogic Pricing was key factor & existing footprint in Georgia --- ### QOPC Carelogic Review - Overall rating: 4/5 - Reviewer: Dawn W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think the implementation team is crucial to a successful setup. Some of our original team members were knew and did not have the knowledge to help guide us. There was a time when Qualifacts customer service was not at its best and we had many issues getting items resolved. Now the Customer Satisfaction Department seems to be doing great. We get accurate responses in a very quick manner. We also use another Qualifacts system Insync and I would recommend Carelogic if companies need a lot of tracking capability and Insync if they need more of a start up out of the box situation #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The capabilities to track so much data in one place, the additional report creating options with BI and Pentahoe #### Cons You definitely need someone who understands databases and how everything links. This is not an out of the box setup and a lot of decisions go into setting it up. If you set it up wrong it will through off reports and billing. I think the billing piece is the most complex but if setup correctly it is amazing #### Reasons for choosing Qualifacts CareLogic I don't know. I wasn't here when they chose #### Reasons for switching to Qualifacts CareLogic Seemed like Qualifacts had better capabilities --- ### Basic, Reliable EMR - Overall rating: 5/5 - Reviewer: Kim R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I practiced successfully with it for over 10 years. It was mostly reliable and met my needs in my psychiatric practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I loved it because it allowed me to write my complete medical note, including the chief complaint, history & physical, mental status exam, and treatment plans. #### Cons Sometimes there was a glitch or a complete failure to get online, so I had to keep a paper copy of each patient’s visit, as a back-up to refer to in those situations when Qualifacts was down. --- ### Business Manager - Overall rating: 2/5 - Reviewer: Sharon E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall. Carelogic requires my team to do a lot of manual work. I can not trust the reporting that comes out of Carelogic so I have to go through the data manually. Also, another issue is the payers not being listed as primary, secondary, Tertiary, etc. This to causes issues with reporting. When I open up tickets your teams wrong answers usually help lead me to the right ones... lately I have had good assistance and help. With Inpatient no one knows anything about. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I like the Outpatient EMR portion of Carelogic the most. #### Cons The Billing product in Carelogic is not the greatest. You can't enter a negative you have to use write up's which causes issues with secondary billing. Also the way Carelogic Handles Inpatient notes and coding is incorrect. Inpatient claims have to be coded in a whole in bill room and board claims not by the first note done. I think there needs to be a coding module added for inpatient claims and those are the codes that drop on the UB. The codes on the notes would drop on the physician charges. --- ### CareLogic is falling behind it's competitors - Overall rating: 4/5 - Reviewer: Kyle M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CareLogic has been a very good first EHR for our agency and we have learned a lot about what is possible from a measuring outcomes to employee performance measures. However, the support is lacking and everything has a price tag. It feels very much like everything CareLogic does is just finding a new way to charge more money and it's not about solving challenges or upgrading the product to keep up with changes and growth in the environment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I believe CareLogic offers an end user friendly platform. Generally speaking the clinical staff appreciate how the work flows follow a logical sequence. #### Cons It's difficult to extract meaningful data without an IT department that is knowledgeable of sequel databases. The canned reports are okay but too often do provide what you think your looking at really simply attributes such as basic demographic information is difficult to acquire. For all of the advancements in behavioral health, CareLogic is falling behind and any integration or advancements come with very large price points. Qualifacts is notorious for failing to deliver on promises made and almost never meets the timelines they agree to keep. --- ### Positive review with some concerns regarding the MAR - Overall rating: 4/5 - Reviewer: Hannah P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have had a positive experience and I would like to continue using this EHR system and look forward to upcoming product releases. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like how customizable it is, so we can configure programs and documents to fit our individual needs. The treatment plan and schedule and the ability to create configurable forms work very well for us. #### Cons The MedPass window frequently has issues. In the last year we have had 3 major issues of a pop-up error message that would interrupt med pass, Medications not synching between DrFirst and the MAR that was determined to be due to data stored in inactive staff names, meds not synching again that had to do with character limits in data fields on the back end, and now PRNs being removed from the MAR despite being active. --- Showing 1 - 10 of 355 Reviews [See All Reviews](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/reviews/) ## Qualifacts CareLogic Popular Comparisons [Sessions Health vs Qualifacts CareLogic](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/vs/sessions-health/)[EHRYourWay vs Qualifacts CareLogic](https://www.softwareadvice.com/medical/ehryourway-profile/vs/qualifacts-systems-carelogic-enterprise/)[Valant EHR Suite vs Qualifacts CareLogic](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/vs/valant-psychiatric-emr/)[CounSol.com vs Qualifacts CareLogic](https://www.softwareadvice.com/mental-health/counsol-profile/vs/qualifacts-systems-carelogic-enterprise/)[TherapyNotes, LLC vs Qualifacts CareLogic](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/vs/therapynotes/)[Kipu vs Qualifacts CareLogic](https://www.softwareadvice.com/medical/kipu-profile/vs/qualifacts-systems-carelogic-enterprise/)[Qualifacts Credible vs Qualifacts CareLogic](https://www.softwareadvice.com/mental-health/credible-behavioral-health-profile/vs/qualifacts-systems-carelogic-enterprise/) [Compare All Alternatives](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/alternatives/) ## Other Top Recommended Mental Health EHR Software [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (466) Recently recommended **235** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **209** times [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (912) Recently recommended **203** times [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) **3.9** (1380) Recently recommended **106** times Stuck Between Options? 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