SmartSurvey vs SurveyMonkey

SmartSurvey has 91 reviews and a rating of 4.65 / 5 vs SurveyMonkey which has 7852 reviews and a rating of 4.58 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.65 / 5 (91)

4.58 / 5 (7,852)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 14, 2020

January 15, 2021

Pros/Cons

  • Pros

  • Easy to use, simple to implement, straight to the point, reasonably priced.

  • Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.

  • Cons

  • There is not much not to like. The surveys are quick to set up and easy get results.

  • It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.

  • Pros

  • Easy to setup and customize. Nothing flashy here, but also not expensive. You know what you are paying for. This can help you get results quickly.

  • Super simple and easy to use Very user friendly

  • Cons

  • Worked well with Constant and Contact and NEON CRM but we did not find it as adaptable/integrateable with MS Access.

  • It can be difficult at the beginning to handle all the raw data, once you get a hang of it you will find how useful is all the information.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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N/A

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux