FSI CMMS

RATING:

4.6

(31)

About FSI CMMS

The best cloud-based computerized maintenance management software (CMMS) and on-site services purpose-built for healthcare providers. FSI’s solutions actively manage over 400 million ft2 of hospital space each year to empower maintenance teams with unified, intelligent maintenance tools needed to stay ahead of disruptions and optimize resources. FSI has led the development of on-site data collection and standardization best practices that have been adopted by leading healthcare systems and professional bodies, such as the American Society for Healthcare Engineering (ASHE). Supported operating systems: OG Agnostic - runs on any operating system

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

FSI CMMS Pricing

Contact FSI for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

CMS Dashboard

FSI CMMS Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for FSI CMMS

1 - 5 of 31 Reviews

Dennis

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Best CMMS Software I've Used

FSI's product is one of the easiest software's I've used.

PROS

FSI's software is easy to navigate and use. It's not overly complicated but gives you all the necessary features you would need in a CMMS.

CONS

The reporting module has to be my least favorite. The reports are pre-configured and there are hundreds of them making it difficult to find the one you need.

Reason for choosing FSI CMMS

Ease of use and features available at the time.

Reasons for switching to FSI CMMS

Corporate Decision

Vendor Response

Thank you very much for your review Dennis; we're happy to hear that you're enjoying using our CMMS. We'd love to set up some time to go over our reporting modules and make sure that you see what you need. Please feel free to email us at support@fsiservices.com. Someone from our team will be ready to answer any specific questions you might have or walk through the reports you need. Thanks again.

Replied April 2022

Chuck

Education Management, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2022

Great Customization

Great product, but Customer Service can be spotty. You need to document any problems down to the most minute detail depending on the issue.

PROS

Building this software was a blast and allowed us to tailor the software to our needs.

CONS

We need better Accounting features and a better Project Management module.

Reasons for switching to FSI CMMS

AiM was not developing at a pace congruent with peer software companies

Vendor Response

Hi Chuck - thanks for your review of CMS. Customization and working with various user needs are important to our team, so we're happy to hear that's an area that's stood out for you. Our goal is to provide excellent customer support, so please continue to contact us via email or phone - we'll do everything we can to find a solution.

Replied October 2022

Keilon

Facilities Services, 201-500 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed August 2021

Review

PROS

The product is easy to use but can improve of functionality

CONS

Product is slow. Have to run in separate browsers for workflow. Slow turn around on build requests. No history of large moves. Developers need more input from end users

Vendor Response

Thank you so much for your honest feedback, Keilon. As you know, FSI is continuously updating our suite of products based on customer input and releasing them on a monthly basis. Our team will discuss these issues on our next weekly call with you and your team.

Replied September 2021

Bill

Hospital & Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

FSI’s CMS is the BEST CMMS software out there!!

It makes me look good!!

PROS

It is very intuitive and extremely simple to use.

CONS

I haven’t found anything yet, I am still looking.

Reason for choosing FSI CMMS

We spent 5 minutes with FSI and the decision made.

Nancy

Hospital & Health Care, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

CMS Review

So far very satisfied

PROS

How friendly use it is. And the team that help us with training

CONS

The common problem doesn’t let us assign techs in that settings

Reasons for switching to FSI CMMS

It was a disaster using WebTMA. We needed something clean organized and professional