FacilityONE software


13 reviews(5.0/5)
13 reviews(5.0/5)

FacilityONE is a web-based facility management solution suited for companies with any number of buildings. The system is available in the following industries: apartments, arenas and stadiums, education, government, healthcare and hospitals, hotels/resorts/casinos, offices, parks and recreation, retail, and retirement/community homes.

Users can manage corrective and preventive maintenance orders at any time from anywhere. Using FacilityONE’s SMARTPRINT® technology, users can access and annotate simple or detailed interactive blueprints. Users can also connect and control work order tracking, labor measurements, and emergency management.

Additional features of the system include information sharing, compliance documentation, and facility asset tracking. The system is scalable to fit any budget and has no installation or IT costs. The system is customizable to fit the needs of specific organizations.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

13 Reviews of FacilityONE

Showing 1 - 13 of 13

Start your review of FacilityONE

Click to start
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    April 2018

    It seems to work great for our Facility, Support has been great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have maintenance staff using it daily and customers putting in work orders daily. It is user friendly to all that us it. It is great to have follow-up to customers on work order process.

    Pros

    We have our blue print on the software and it is a really neat feature to be able to access prints and turn on an off layers. Work orders and PM's are also good. If we need help changing or modifying PM's support has been great.

    Cons

    I am not a super user of the system but I can see more than I really use. If I do need help on getting additional reports and I can't figure it out I will send support an email and then we can work on it together on a goto meeting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jewel from Farm Credit Services of America

    Number of employees: 1,001-5,000 employees

    April 2018

    Unity is a complete system that covers all your corrective and preventative maintenance issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefit we gained from this software is having everything organized and nothing that can be forgotten or missed.

    Pros

    Unity is easy to use and maneuver through, you can quickly enter workers, assign work orders and complete work orders and loving the easy new way to get to our smartprints!

    Cons

    Have not yet experienced anything I don't like about FacilityOne software. They are always improving and quick to respond with your input as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bryan from Texas Roadhouse

    April 2018

    A great way to help us keep track of problem areas and keeping outstanding work orders organized.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Daily front end ease of use and functionality. Employees not in my department find it easy to use as well and have not been resistant to using.

    PM scheduler is a great tool that keeps PM's from getting missed.

    Cons

    There is a learning curve on the back end setting up PM's and some other tasks but once you have it down it's not that bad.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • MaryJane from CHI St Alexius

    Specialty: Healthcare & Hospitals

    Number of employees: 1,001-5,000 employees

    January 2018

    Excellent Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We really like Facility One for tracking equipment, reports and if we have any problems the Support team is more than happy to help

    Pros

    The Search box....you can look for anything just by entering the smallest amount of information, and a list of similar work orders appear....generally what I am looking for is within the top few work orders

    Cons

    Unity has a lot of steps you need to go through in order to complete a work order, where Legacy has all the information on one screen and you just start at the top and fill it out as you go

    This review was submitted organically. No incentive was offered
    Review Source
  • Tylor from Beatrice Community Hospital and Healthcare

    Specialty: Healthcare & Hospitals

    Number of employees: 501-1,000 employees

    January 2018

    This product has a ton of great features once you dig into where it is at and how to apply them.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Facility One has always had the best customer service! Very knowledgeable and willing to take your thoughts in consideration with development.

    Pros

    The PM scheduler and editor is one of the features we utilize a lot and the fact it generates work orders for internal work force or contracted.

    Cons

    When I first started using Facility One, it was a bit confusing and hard to navigate. Improvements and customer support have really allowed me learn and grow into the many features it has to offer, which now makes this tool a big asset to our daily workflow.

    This review was submitted organically. No incentive was offered
    Review Source
  • Andy from CHI

    Specialty: Healthcare & Hospitals

    Number of employees: 5,001-10,000 employees

    December 2017

    A solid system platform!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My health system has had outstanding support from FacilityONE. 60 plus facilities and approx 22.5M SF is being effectively managed in the regulated world of healthcare. Multiple successful Joint Commissions and DNV Surveys on the back of the FacilityONE CMMS.

    Pros

    Capabilities for: multiple system assets and categories, UNITY provides for "real-time" work order management, report output is capable of including all data scenarios. We have been very successful in synchronizing our preventative maintenance task with Joint Commission requirements.

    Cons

    Icons and dashboards could be enhanced further. FacilityONE is currently working on the enhancement of their dashboards.

    This review was submitted organically. No incentive was offered
    Review Source
  • Frank from Pieper Memorial Veterinary Center

    Specialty: Other

    Number of employees: 201-500 employees

    December 2017

    Succeed in Facilities management with Facility One!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Beside being a Facility Managers best friend, the customer support team is always and I mean always there to support you. Even if you do not call them they are checking with you to see how they can be of help or to improve on your Facility One experience.

    Pros

    Time and material management, equipment management and depreciation, inventory control, preventive maintenance, ease of work order management, vendor management

    This review was submitted organically. No incentive was offered
    Review Source
  • Linda from CHI-St. Luke's The Woodlands Hospital

    Specialty: Healthcare & Hospitals

    Number of employees: 201-500 employees

    December 2017

    FacilityOne Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    The support staff has always been very helpful and responsive.

    Pros

    I like having the ability to tailor my request and expand or reduce the fields I'm interested in, including limiting the time period I'm researching, and the search field provides a complete history of what I need.

    Cons

    There are applications I'm less familiar with, such as working in Equipment management and setting up and assigning PM's because I haven't worked in those areas enough.

    This review was submitted organically. No incentive was offered
    Review Source
  • Melinda from Norton Healthcare

    Number of employees: 5,001-10,000 employees

    June 2017

    excellent product and excellent staff!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it is user-friendly even for those who are not computer people. Training goes quickly for new people due to the ease of use of the software.

    Cons

    from the standpoint of the admin tool, the thing I like least is the converter tool. Due to limitations on what our IS department is willing to place on a computer, I don't have the necessary Java version to run the tool. It would be nice to see this updated to a newer version of Java.

    Review Source: Capterra
  • Greg from Fort HealthCare

    Number of employees: 501-1,000 employees

    June 2017

    The system has completely modernized our organization's approach to Plant Services.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased our efficiencies by allowing our staff to remotely access information which used to be stored on paper.

    Pros

    The ease of use has empowered our staff to take the same level of interest in it's functionality as it does management's.

    Cons

    Its search features and reporting capabilities are almost too powerful; you can spend a lot of time just looking to see what it can do.

    Review Source: Capterra
  • G. J. from Louisville Engineering Company

    Number of employees: 2-10 employees

    June 2017

    My experience with FacilityONE is it is the best Facility Information & CMMS solution on the market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The combined SMARTPRINT - Work order solution enables Facility experts to not only track maintenance and employees but from anywhere pull up Drawings associated with equipment, work orders and history from the palm of your hand.

    Cons

    There could be a more seemless path from Work Order - Equipment on the Drawings. Furthermore once the UNITY platform is perfected I think this will enable Facility experts to be in even more command of their Equipment, Assets, Work Orders and Employees and Facilities.

    Review Source: Capterra
  • Jana from Ronald McDonald House Charities of Kentuckiana

    Number of employees: 11-50 employees

    June 2017

    Organized and simplified facility management in one place which greatly improves our efficiency.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Two of our favorite features of the program are the SmartPrint interactive floor plans and the work order management system. Both are invaluable tools to our operations.
    Facilty One provides great customer support including initial training and set-up, ongoing education and support, and customer care. Their product is robust and functional for day to day operations and I think you would be very pleased with their services.

    Cons

    Updates are always being made for navigational improvements but can sometimes create user frustration.

    Review Source: Capterra
  • Thomas from St. Mary's Health Care System Inc.

    Number of employees: 1,001-5,000 employees

    June 2017

    We have been using FacilityOne for years as a method of capturing our data for easy retrieval.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use the product daily for critical facility information.

    Pros

    Web based, easy to find what you are needing. The ability to trust that the data is available when needed.

    Cons

    The line-up of facilities on the facilities tab. Would like for the Main hospital to be first on the selection of facilities. To have a floor plan section for easy access to use when planning projects.

    Review Source: Capterra
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 689-4876