FacilityONE Software

4.77 / 5 (26)

About FacilityONE


FacilityONE is a web-based facility management solution suited for companies with any number of buildings. The system is available in the following industries: apartments, arenas and stadiums, education, government, healthcare and hospitals, hotels/resorts/casinos, offices, parks and recreation, retail, and retirement/community homes.

Users can manage corrective and preventive maintenance orders at any time from anywhere. Using FacilityONE’s SMARTPRINT® technology, users can access and annotate simple or detailed interactive blueprints. Users can also connect and control work order tracking, labor measurements, and emergency management.

Additional features of the system include information sharing, compliance documentation, and facility asset tracking. The system is scalable to fit any budget and has no installation or IT costs. The system is customizable to fit the needs of specific organizations.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

26 Reviews of FacilityONE

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(21)

4 stars

(4)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 26 reviews

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December 2018

Heather from Exchange Bank

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Intuitive Interface and Awesome Customer Service!

Our favorite part of the FacilityONE program is being able to see so much information on the go. We can be anywhere with a mobile device and have the ability to look up plans, or find a finish spec or talk through a work order with a team member. With this tool we are just so much more efficient and our jobs are that much easier to execute, it makes us one very happy team! We also can't say enough good things about the FacilityONE team. They are always extremely responsive to our questions, technical needs and provide their support in an incredibly gracious manner. Working with our FacilityONE account management team has felt like working with longtime friends or good family. They are kind, attentive and thoughtful outside of our direct needs with the program, you can expect a greeting card on Thanksgiving, Christmas, etc.!

Pros

Our team loves that we can see the location of any work order or asset directly on the plan. This visual goes such a long way in our ability to assess an issue or topic quickly and get to work. We don't have to go through the painstaking process of walking a coworker through the process of exactly where in the building we are referencing, it is right there in a drawing that we can all see. This saves so much time!

Cons

Our only wish would be to have the capability to upload and manage the CAD background files on our own instead of having the (awesome) FacilityOne team do it every time we tweak a drawing. It would just add that much more flexibility to the program that is already so amazingly flexible!

December 2018

Matt from CHI Health Saint Francis

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2018

Facility One

Facility One is a great database for our maintenance program.

Pros

This is a very good system to use for maintenance tracking and employee hour tracking. Easy to create new PM's for equipment and track old information as well. Best system we have used.

Cons

Not able to make name or task changes to existing PM's. If we have a more than one piece of equipment on the PM we cannot make a change to one of them without effecting the others. Also we don't like that the system logs you out after a certain amount of time. I have had log me out after on being in the program for 15 minutes.

June 2017

Jana from Ronald McDonald House Charities of Kentuckiana

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2017

Organized and simplified facility management in one place which greatly improves our efficiency.

Pros

Two of our favorite features of the program are the SmartPrint interactive floor plans and the work order management system. Both are invaluable tools to our operations.
Facilty One provides great customer support including initial training and set-up, ongoing education and support, and customer care. Their product is robust and functional for day to day operations and I think you would be very pleased with their services.

Cons

Updates are always being made for navigational improvements but can sometimes create user frustration.

December 2018

stephen from Kentucky one health

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2018

facilities supervisor

great business relationship

Pros

charts are great, the format is set up good.

Cons

unity is a little more time consuming than the old legacy

Response from FacilityONE of

Replied December 2018

Hello Stephen. Thank you for taking the time to provide feedback on our software. We are thrilled that you're having a positive experience with the Unity¿ platform and charting capabilities. With the robust capability of Unity, it can take a little time to get used too but should be a more effective use of your time overall. Should you ever need anything or have specific questions, please don't hesitate to reach out to your dedicated Account Manager. We're here to help! Take care and Happy Holidays. ~FacilityONE

June 2017

G. J. from Louisville Engineering Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2017

My experience with FacilityONE is it is the best Facility Information & CMMS solution on the market

Pros

The combined SMARTPRINT - Work order solution enables Facility experts to not only track maintenance and employees but from anywhere pull up Drawings associated with equipment, work orders and history from the palm of your hand.

Cons

There could be a more seemless path from Work Order - Equipment on the Drawings. Furthermore once the UNITY platform is perfected I think this will enable Facility experts to be in even more command of their Equipment, Assets, Work Orders and Employees and Facilities.

Response from FacilityONE of

Replied December 2018

Thank you for your feedback Mr. Abell. We're proud to say that our Unity¿ Platform has been enhanced significantly. Please reach out to our Account Management team should you ever have a question or would like a one on one to review all of our latest enhancements. Thanks again for reaching out and we're pleased that our solution is having a positive impact with you and your staff at Louisville Engineering Company.

April 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

It seems to work great for our Facility, Support has been great

We have maintenance staff using it daily and customers putting in work orders daily. It is user friendly to all that us it. It is great to have follow-up to customers on work order process.

Pros

We have our blue print on the software and it is a really neat feature to be able to access prints and turn on an off layers. Work orders and PM's are also good. If we need help changing or modifying PM's support has been great.

Cons

I am not a super user of the system but I can see more than I really use. If I do need help on getting additional reports and I can't figure it out I will send support an email and then we can work on it together on a goto meeting.

December 2017

Linda from CHI-St. Luke's The Woodlands Hospital

Company Size: 201-500 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

December 2017

FacilityOne Review

The support staff has always been very helpful and responsive.

Pros

I like having the ability to tailor my request and expand or reduce the fields I'm interested in, including limiting the time period I'm researching, and the search field provides a complete history of what I need.

Cons

There are applications I'm less familiar with, such as working in Equipment management and setting up and assigning PM's because I haven't worked in those areas enough.

June 2017

Melinda from Norton Healthcare

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

excellent product and excellent staff!!!

Pros

I like that it is user-friendly even for those who are not computer people. Training goes quickly for new people due to the ease of use of the software.

Cons

from the standpoint of the admin tool, the thing I like least is the converter tool. Due to limitations on what our IS department is willing to place on a computer, I don't have the necessary Java version to run the tool. It would be nice to see this updated to a newer version of Java.

April 2018

Jewel from Farm Credit Services of America

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Unity is a complete system that covers all your corrective and preventative maintenance issues.

The benefit we gained from this software is having everything organized and nothing that can be forgotten or missed.

Pros

Unity is easy to use and maneuver through, you can quickly enter workers, assign work orders and complete work orders and loving the easy new way to get to our smartprints!

Cons

Have not yet experienced anything I don't like about FacilityOne software. They are always improving and quick to respond with your input as well.

December 2018

Andrew from Catholic Health Initiatives

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

Real user review - AJB

Very good, we have a good partnership and make improvements to our use through training and updates to the system,

Pros

It is easy to use and I like how smart print functions, there is a lot of opportunity created with that feature.

Cons

The only complaint I have is not having a way to scan barcode for assets for materials, is there a way to put that in place, maybe there is and I just do not know.

Response from FacilityONE of

Replied December 2018

Andrew, Thanks so much for taking the time to post your review. We are thrilled that you have had such a positive experience with our software. SMARTPRINT Technology has proven to be a very useful solution for many of our users. Based on comments and feedback, we are actively working on a total solution for asset barcoding. We rely on the feedback of our customers to drive innovation and we very much appreciate yours! Thanks again Andrew.

November 2018

janie from St. Joseph Medical Center

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Job Tracking Software

Pros

What I like most about this software is the ease of running reports, searching capabilities and tracking the jobs throughout the facility. Out of all the Job tracking software programs I have used, I do like this one the most.

Cons

I actually do not have anything I dislike about Facility one. It is a great job tracking software program.

December 2018

Kelly from CHI

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality