MPulse

RATING:

4.5

(170)

About MPulse

MPulse Software doesn’t sell “basic” maintenance management software, because we know that even smaller organizations need robust software to manage the increasingly complex demands of modern maintenance management. Whether you choose Professional Edition, Advanced Edition, or Enterprise Edition, you’ll get a fast, full-featured CMMS solution at highly competitive pricing. MPulse Professional Powerful work order management, preventive maintenance, and service requesting features make up the core toolkit for professional maintenance managers and technicians to get stuff done. MPulse Professional edition provides all these tools combined with powerful inventory tracking, calendar and labor management, vendor management, reporting, and dashboards. Like all MPulse editio...

MPulse Pricing

Three editions of MPulse are available: Professional, Advanced & Enterprise Pricing information is available on inquiry.

Free trial: 

Available

Free version: 

Not Available

Maintenance Advisor Dashboard
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MPulse Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MPulse

1 - 5 of 170 Reviews

Larry

Hospital & Health Care, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Adair County Ambulance District

Overall the product has delivered what was advertised. Since implementation a few years back we have added the inventory module as well. Initially, like most software, there was a learning curve, but once we learned how to use the software effectively we could not be more please with what we are getting out of it.

PROS

Work Order Management and the reporting capabilities

CONS

Not the absolute most user friendly system, but once you learn how to use it, it delivers results

Joe

Cosmetics, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Estee Lauder R&D Maintenance and Repair

Mostly satisfied, but there are some improvements that can be made. Customer service is very good and responds right away.

PROS

Ease of managing records and creation of new using copy paste feature. Scheduled Maintenance records keep work orders on track.

CONS

The Audit Trail function being limited to 15 days and on as request basis should be extended to continuous. Date formatting cannot be customized. Being a GMP facility there are compliant date formats that must be used, which we cannot change. Using search at the top of columns in list view is slow and when term being searched cannot be found the system locks up temporarily. There used to be a search field at the top of the Asset Assigned to Task. That was very useful but removed in V9. When large quantities of assets are assigned to task in work orders, applying labor to each is very time consuming. Perhaps there could be a split labor across all assigned assets would work. The view Media dialogue is slow to load when multiple pages are within an attachment. The "reset" function workflow within the search field at the top of list columns takes too many steps to complete. Opening the list view/settings and applying the change is too many steps.

Reason for choosing MPulse

Cost and ease of use. Maximo was very difficult to manage within our organization

Reasons for switching to MPulse

MP2 would not run on the existing operating system we had at the time.

Martin

Telecommunications, 10,000+ employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

5

Reviewed November 2018

Very versatile and complete, but slow and buggy

If you only fill a few tickets par day, this software is very versatile and will probably fill your needs. If your plant is a high pace environment with several technicians working at the same time and filling over a couple hundred of tickets per day, look somewhere else.

PROS

Very versatile and complete. It will probably have every option you may need. Lots of options for personnel, assets, Preventative Maintenance, etc, as well as some easy ways of exporting data to further analyze for instance in Excel.

CONS

Some procedures of the user interface are not intuitive, you have to learn them. For instance, you would expect that double-clicking on a link would open the element selected, but no, you have to click once and then press an arrow near the top of the screen to "slide" the list and uncover the details. It is slow at times. A ticket that may take 5 minutes to resolve, can take an additional 3 minutes to fill in the information, with screen navigation being slow. It is buggy. Some bugs seemed to be cleared, only to come back in a later revision. For instance, you may be filling in information in a ticket, then the browser refreshes by itself and all of a sudden you find yourself filling a different ticket. Or you get kicked out to a different screen and the ticket you've been working on just disappears and there is no way to find it again.

Christopher

Education Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Long-time satisfied user

For our campus, it made getting requests from users easier, plus the users were able to receive e-mail notifications depending on the status of the work order. The building users appreciate it's ease of use for getting requests to Physical Plant. Maintenance staff can be held accountable for performance and with the Preventative Maintenance procedures getting scheduled and completed, the downtime of critical equipment has dropped.

PROS

Ease to set up, service and trouble-shooting skills of staff at MPulse top rate! Have been using the various platforms of Mpulse since June 2000.

CONS

Since We did in house loading of assets and setting up of preventative maintenance procedures, it would have been nice to have some pre-populated PM procedures that could have been available for generic pieces of equipment that everyone has. The inventory process, part/materials was a bit cumbersome as well the key management tab.

Reason for choosing MPulse

Liked the look of the screens and ease of use compared to others, especially the inputting of data for buildings and equipment. Overall purchase price and on going annual charges were also budget friendly.

Jeff

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Mpulse

PROS

We really like this program. It has many features that we take advantage of. It is our companies primary ticket management software and it is used to manage all of our inventory and maintenance tracking.

CONS

The only problem we encountered was a very unique billing issue specific to our company but the tech support was very helpful and assisted us in coming up with a creative solution.