Issue was with client IT support which made it a long process. reality is that if that element was better supported implementation of the CIM PEAK platform would have a been quick and smooth and the 30 days to install and get up and running would have been achieved

Low cost high return. easy to price and exceptional support from the CIM team. PEAK is versatile for individual site requirements. Quick implementation as only takes approx 30 days to install then start to use the system.

No cons as yet , issues were because of the client IT support which CIM supported above and beyond their scope to get the solution implemented

Overall experience has been very positive. We had success with resolving high overnight water consumption which had been investigated previously, but not resolved. The granularity of the data showed when the consumption was occurring and when it first started which by gave a strong lead to investigate resulting in the route cause being determined and rectified. Other wins have been tuning of central plant during times of low occupancy to reduce energy consumption without impacting tenant comfort.

Everyone involved in the building's performance is using the same platform to raise, discuss and investigate issues. The conversation that results from an action being raised, remains on the PEAK platform even when the action is closed so that future techs, FMs, etc. can see what has been done previously. This is particularly useful when considering a strategy to improve performance as one can review how the building has responded to previous strategies. It also means the handover between technicians and the handover from one Facility Manager to the next is less critical as anyone new can get up to speed quickly. The other really good thing is being able to pull trends from different buildings all in the one PEAK platform. Gone are the days of having to log into an individual BMS for each building which is not only time consuming, but with cyber security constraints within large organizations, getting access into the BMS is becoming increasingly difficult.

There are lot's of features within the menus and it's sometimes hard to know where they are. The notification email for updates to actions raised always links to the same page on PEAK and I suspect this is the page most used by techs and FMs. However, there's a lot more behind this page and a lot more features which most users probably don't realise.

have picked up on issues with the BMS and HVAC equipment that otherwise we would of not known about. Working with CIM has been great has they have help us to navigate the site and also to change the parameters as required.

Working with the team to help resolve the issues and to try and make it more user friendly.The Peak platform has alot of good information to help Building Managers/ Facilities Managers to keep the buildings running at a good level.

hard to navigate the site sometimes and trying to understand the data.

Happy how easy it is to monitor the progress of my sites remotely.

I’ve been pleased with peaks service, I haven’t had any issues as of yet.

very positive and i let the experts do the work here. all i need to know is that there are clear processes in place to identify issues, find solutions and mark when the issue is closed out. it will also store a history of issues so at the end of a year we will know what items of plant are causing the most trouble

the CIM team are very proactive and keen to get it up and running it can identify issues and show them clearly

it is a technical piece of equipment and sop to the untrained eye it can be confusing