This is already the second time we are working together with Supercritical and both the experiences have been very positive. From the data gathering to discussing the carbon removal options, the team has been very supportive and guiding us through every step, with different check-ins to see how everything is going.

The platform is super user-friendly, guiding you through the different sections needed to calculate the emissions. The Supercritical team is also very reachable, setting up a Slack channel, and responding quickly to any queries when completing the data gathering.

As a small business, we haven't come across something that we didn't like yet.

We've been able to publish our Carbon Reduction Plan (which has been well received by our customer base) and really shout about the work that we're doing to manage our own carbon footprint.The team at Supercritical have always been helpful and supportive - would definitely recommend them to any other provider.

Supercritical was easy to use to support our own carbon footprint analysis.The team were incredibly helpful and supportive, enabling us to understand our own footprint as well as highlighting key areas of focus to support our strategy for reduction. This included answering ad-hoc queries/questions, as well as supporting us in developing our carbon reduction plan.The quality of the permanent carbon removal solutions available via Supercritical continue to be a key differentiator between them and the other solutions that are out there.Would definitely recommend Supercritical to any company who are looking to evaluate their own footprint, minimise this where possible, and remove the remaining footprint via robust carbon removal solutions.

A key improvement would be the ability to map across the carbon removal on to the overarching dashboard that a company has access to. At present our own footprint and the removals we've purchased are presented in two different places within the platform, with no means of consolidating them.

Working with Supercritical is easy. They have great tools in place which make it frictionless to do submit your carbon emissions. They also have a great support team who is always on hand via Slack to answer questions.Supercritical have a very good range of offsets too from the more traditional ones to more advanced ones.

Carbon calculations still being a new field, I feel it's hard to always have confidence in some of the calculations for emissions like online advertising or partnerships. I'd love to understand the techniques used a little better.Equally, the offsetting strategies suggested were good but sometimes not particularly relevant to our business which again could be improved.

Overall a really user-friendly experience! I couldn't fault the process or the people. Thank you

Having dealt with other companies in this field, we felt we were constantly just being pointed in a general direction, but not given support and guidance. Rather, we had to do the work ourselves and plug in numbers. Supercritical were the first company to actually listen and engage in partnership. When we have questions, there is a person to speak with and the responses are quick. No matter who you speak with, you get the sense that they are knowledgeable and genuinely want to help. The integration with Xero was seamless, and covered all 3 international entities.

I'd like a little more clarity around exactly what information is necessary to extract from Xero (eg client meeting in a coffee house!). Also, assumptions are made as to pensions or policies around hardware purchase/disposal. Appreciate however that we needed a super fast turnaround on our emissions calculations, so hoping the next cycle will have more time to get granular!

Overall we are very happy with our choice to partner with supercritical, their customer service was superb, they understood our business and our needs and we feel very satisfied with the robustness of their removal offerings. However, there are improvements that could be made to automate more of the process and it would be nice if the relationship were nurtured a little more from their side. I look forward to hearing from them for our next annual footprinting and removal.

We chose Supercritical because as a largely remote digital business, we felt most other carbon calculators and removal services didn't cater for our particular type of footprint. We felt Supercritical 'got' us and understood that our scope of emissions are not as obvious as say, a factory, which most competitors are geared up for. Throughout the service the customer support and relationship management was superb, they are a friendly team always happy to help.

At points the process felt quite manual. I understand they have a roadmap to integrate more with technology but I think there are improvements that can be made here. Similarly, the dashboard was a little simplistic at our time of last use, so we have not really revisited it since the initial footprinting exercise. Finally, our relationship manager has left the business and it feels like we may have been forgotten in the process – it would be nice if someone had reached out to continue the relationship into year 2.