Tikkit vs UpKeep
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.9 / 5
4.6 / 5
Value for Money
4.7 / 5
4.5 / 5
Customer Support
4.9 / 5
4.7 / 5
Functionality
4.5 / 5
4.4 / 5
Last Review Written
May 25, 2021
September 26, 2024
Pros/Cons
Pros
- Love the functionality and ability to check in on multiple projects/buildings. The software has proven to be a stable platform.
- My job has a lot to do with work orders so to have a easy to use software is great. The mobile features are also amazing.
- This program has been designed to be very user friendly, the staff all love the options and how quick they can submit a work order. Tracking of the progress is also a great feature.
Cons
- Sometimes emails would get lost in an inbox or forgotten. Now with Tikkit, we are able to keep our work order system more organized and assignments and accountability more defined.
- I think it is still a little limited on some of the options.
- I wish you could drag and drop an image into the work order for time saving purposes, rather than searching on the computer/desktop for the image and attaching it that way.
Pros
- Customer service has been terrific and we are most pleased with our decision to purchase Upkeep.
- I love that it is so easy to use. It makes it very convenient to open the APP and enter in the issue and have someone in the appropriate department come take care of it.
- Upkeep is very easy to use and the maintenance technicians like the ability to use it on there phones. The ease of reporting work orders when they are thinking of them makes the app valuable.
Cons
- Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.
- Not a lot of options to edit how reports print out. Also frustrating to have to upload photos and documents one by one rather than be able to drag multiple documents into a work order.
- A little confusing in its interface and with a little onboarding and a little time consuming and slow when learning.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
127 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
