Wisp Software

5.00 / 5 (12)

Our advisors have recommended this product 2 times in the last 30 days

About Wisp

Wisp, by Gensler, is a full-service space management solution to combine software, implementation and ongoing drawing maintenance. Interactive floor plans are combined with occupant data for real time space reporting. Key features include a move, add, and change workflow; scenario planning; drag-and drop icons; resource tracking; stack and block plans; reporting; employee directory and wayfinding.

Beyond software, Wisp offers implementation by their team in 90 days or less. Implementation includes everything needed for a successful start, including system integration, data feed configuration, drawing standardization, and training. Wisp's team of CAD technicians then continues to provide ongoing drawing management. The Wisp advising and support team is always ...


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Supported Operating System(s):

Mac OS, HP-UX, IBM OS/400, Web browser (OS agnostic), Windows 8, Windows 10

12 Reviews of Wisp

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

March 2019

Phillip from COTY

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Just right

WISP has been excellent! Great technical and customer support an intuitive suite of built in reports and the ability to request customization. You can "right size" the module subscription to fit your need. The system is not bloated, it simply does what it promises to do and in my experience sometimes more than you expected. It is reassuring to know that I can answer various space and head count related questions usually in under 5 minutes.

Pros

The system is straight forward, easy to understand not overly complicated get the results you're looking for.

Cons

The only caveat it's difficult on mobile devices but it is being addressed.

Response from Gensler

Replied December 2019

Phillip, thank you for sharing this positive feedback on our software and advisory team! We're glad to hear that you are easily able to get the information you need and that Wisp is right-sized for your needs.

December 2019

Marilyn from AT&T

Verified Reviewer

Company Size: 10,000+ employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Excellent User Friendly Program !!

This has been a wonderful experience since day one! Each contact is so helpful and responds very quickly. [SENSITIVE CONTENT HIDDEN] is our main contact and has helped us work out so many issues over the years and has worked closely with us to create the best possible way for Wisp to work for us, and have our information updated automatically when possible. Wonderful customer service! When I have questions they are quickly answered, issues resolved.

Pros

Very organized, easy to read and easy to get to the info I need. VERY user friendly. Quick to learn, quick to use. Provides us with the information we need a real time as we update. It offers more options that we have used.

Cons

There are times we wish it could conform to our detailed specifics. Having said that, we are aware that with programing changes you can accomplish most requests but with our restricted budgets and timeframes some aren't attainable.....or would really be worth the costs.

Response from Gensler

Replied January 2020

Marilyn, it's wonderful to hear this positive feedback, and we are so happy that you've found Wisp insightful and easy to use! We strive to deliver the highest level of customer service and your long-time account leader will be thrilled with this review on how he had helped your team succeed. Thank you!

December 2019

Daniel from AT&T

Verified Reviewer

Company Size: 10,000+ employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

December 2019

AT&T - CRE WISP

Pros

I love the layout of the program, once you understand how to navigate through the program it is very user friendly. All of my buildings and occupancy data can be accessed in a matter of seconds which is very helpful for a campus of 4,500+ employees. The color coded occupancy data per leader is also very helpful when overseeing the floor plate by Business Unit. I also appreciated the fact that I was able to add my floor leads to ensure the occupancy is accurate.

Cons

At first, it was a little difficult to navigate but [SENSITIVE CONTENT HIDDEN] and the team did a great job of hosting training sessions. These worked really well for my team and I. It would also be nice to incorporate our HR systems into WISP so that it tracks when employees leave the business by generating a report. I agree that not tying it web phone as employees sometimes change their own seats would cause too much confusion but if a notice when they leave was made available that would be helpful. Although I believe that would have to be on the AT&T side and not through WISP.

Response from Gensler

Replied January 2020

Daniel, we love to hear that Wisp is user-friendly and easy to navigate. It's great that you've granted your floor leads access to help maintain the datawe always encourage this as it helps improve data accuracy and integrity! With such a huge campus, easily accessing your portfolio within seconds sounds like a big help. When you are ready to further integrate your HR systems with Wisp, let us know and we will be happy to assist.

April 2020

Eddie from Cognizant

Verified Reviewer

Company Size: 10,000+ employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Wisp review

I love working in Wisp, I use it everyday to keep track of where people sit and to space plan for future larger moves.

Pros

I like the space planning scenario, asset tracking, and reporting. I also use Wisp to give me my monthly distribution lists.

Cons

That it doesn't tie into another program, like Lenel to give true numbers when associates for adds/ removes from the company.

Response from Gensler

Replied May 2020

Eddie, we're so pleased to hear that you are finding value in the many of the features within Wisp for daily use and future planning. Our team would love to work with you to ensure that the integration with Lenel is configured so that you are always working with the most accurate data. Please continue to let us know how we can help!

May 2020

Sherri from CBRE

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Very helpful and user friendly and anytime i need help i just email our contact and she answers

WISP is very user friendly and easy to work with

Pros

its easy and very user friendly - If I should ever have a issue or problem I just contact my contact and she gets back to me ASAP

Cons

I really haven't found anything I don't like about WISP at this time

Response from Gensler

Replied May 2020

Sherri, Thank you for this wonderful review. We love to hear that Wis is user friendly and that our team is responsive to your needs!