3CX vs CallTools

RATING:

4.4

(409)

3CX has 409 reviews and a rating of 4.44 / 5 stars vs CallTools which has 131 reviews and a rating of 4.82 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (409)
4.8 (131)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4.5 / 5
5 / 5
Last Review Written
May 28, 2024
May 22, 2024
Pros/Cons
  • Pros

  • I use 3CX primarily to check the quality of calls going out within the business, the feature that allows all calls to be recorded and played back on any computer with ease is therefore very useful.
  • Price, Ease of set up and feature rich capabilities.
  • Cons

  • It signs me out a lot and I have to get an admin to log me back in. That is very frustrating as it takes up both my time and my co-workers.
  • I could barely hear what the other line is saying and there are times that I the calls got disconnected which is really annoying especially whenever we are talking to clients.
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  • Pros

  • The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers.
  • Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own.
  • Cons

  • The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times.
  • Nothing at all whatsoever was wrong with this dialer.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

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3 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos