About AloTech

AloTech is a cloud-based call center solution that provides features like voice recording, voice analytics, predictive dialer, automatic call distribution and interactive voice response (IVR). The voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature. Users can also prepare customized reports via a data mining interface.

AloTech provides a supervisor dashboard for users to monitor agents’ performance and quality, call time and the number of calls getting disconnected. Customers’ data is secured through data encryption and geographic redundancy. Other features i...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

22 Reviews of AloTech

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(8)

8

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

June 2018

Emre Kadir from Aegon Türkiye

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

its so good

Pros

speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

June 2018

Gani Can from oBilet.com

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Stable, a product with a good team. Alotech prove our cloud call center choice is right.

Pros

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Cons

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

June 2018

Tamara from Armut Teknoloji A.S

Company Size: 51-200 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

June 2018

Rocky and Unpredictable

I can easily contact any client I want with an internet connection and a head set.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

easy to use, cool UI.

integrations with salesforce is a good asset

Pros

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Cons

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

June 2018

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Cheap, fast adopted and best customer experienced support team ever

We used ALOTECH to get payment on the phone

Pros

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.

Cons

Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.