About AloTech


AloTech is a cloud-based call center solution that provides features like voice recording, voice analytics, predictive dialer, automatic call distribution and interactive voice response (IVR). The voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature. Users can also prepare customized reports via a data mining interface.

AloTech provides a supervisor dashboard for users to monitor agents’ performance and quality, call time and the number of calls getting disconnected. Customers’ data is secured through data encryption and geographic redundancy. Other features include computer telephony integration (CTI), voicemail, an automatic survey search, smart routing and an HTML5-based wall board.

Integrations include SAP CRM, Windesk, Zoho, Sestek, Salesforce, Zendesk, Mi4Biz and Microsoft Dynamics. Support is provided via live chat and email.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

22 Reviews of AloTech

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10)

4 stars

(8)

3 stars

(4)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 22 reviews

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June 2018

Nazan from bidolubaski.com

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2018

Every time I communicate, I have experienced that I am a valued customer

First of all, we use this software with pleasure, allowing us to reach our customers with easy installation. Detailed and clear reports help us to take the necessary actions to show us the numerical value of the work we do

Pros

I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.

Cons

I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending

June 2018

Gani Can from oBilet.com

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Stable, a product with a good team. Alotech prove our cloud call center choice is right.

Pros

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Cons

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

easy to use, cool UI.

integrations with salesforce is a good asset

Pros

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Cons

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Cheap, fast adopted and best customer experienced support team ever

We used ALOTECH to get payment on the phone

Pros

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.

Cons

Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.

May 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

User friendly

Pros

There is no complicate software. Because it is working on the cloud. Expert and professional company.

Cons

There is no anything I do not like.

Response from AloTech of AloTech

Replied May 2018

Thank you very much!

June 2018

Emre Kadir from Aegon Türkiye

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

its so good

Pros

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

May 2018

Onur Can from Vestel

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

excellent product to use, totally user friendly

Pros

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Cons

Maybe the main screen can be changed,































June 2018

Onder from EmlakCep

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

I am satisfied with my experience.

I have a good working cloud santral. This is enough :)

Pros

To able to direct incoming calls to my teammate easily. Managing time and day preferences to be online is easy. Sales staff is very helpful.

Cons

We should not wait for invoices. It must be online. I want to download my invoice. I also want recurring payment system with credit card.

May 2018

Bilge Burakhan from Vestel

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

a magnificient product

Pros

SAAS product

Pay as go

Expensive

Great reporting system

7/24 help desk

Google cloud platform

Cons

Maybe the logo could be better..

June 2018

Zafer from Ekol Hukuk

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

excellent support, easy to integrate, easy to use,

Pros

Usage is not mixed, the need for training is minimal. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible.

Cons

Although there are some shortcomings of outbound call reports, the technical support unit responds quickly.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2018

850 plus IVR were installed in very short term. It was great.

Pros

Software has a user friendly interface. Learning how to administrate all the features is very easy. Customer support is also quite well. They take remediation actions immediately when you informed an issue .

Cons

Reporting section is not scalable. You cannot design your own dashboard. But when you describe what you would like to see they develop the report for you.

June 2018

Gülsen from Paraşüt

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2018

Easy but you need to learn it first, not that intuitional

It solved our customer support infrastructure problem

Pros

Value for money is good. It is easy however somebody needs to teach you first. Our account manager in Turkey did a detailed demo & presentation to us. Alotech team in Turkey is easily reachable whenever needed.

Cons

User experience is not thought I believe, it is quite complicated and not intuitional. I still have hard times for navigating on certain features.

June 2018

Dilsah from vsc

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use