Call Center Studio Software

Call Center Studio Software

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FrontRunners 2020

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About Call Center Studio

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations. Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements. When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry be...
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This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces.

Call Center Studio User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 47 reviews

User Profile

Emre Kadir

Verified reviewer

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2018

its so good

Pros

speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Nazim

Company size: 201-500 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Call Center Studio Experience ( 4 years )

overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Pros

very easy to use and economically inexpensive. I can get support very fast.

Cons

This software is under the minuscule. I've been fine for 4 years.

Reasons for choosing Call Center Studio

User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks.

Reasons for switching to Call Center Studio

Because it's easy and cheap.

Tamara

Company size: 51-200 employees

Industry: Internet

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

June 2018

Rocky and Unpredictable

I can easily contact any client I want with an internet connection and a head set.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

AYLİN

Verified reviewer

Company size: 201-500 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

October 2020

Aylin Kılıç -Planing Manager

overall comfortable to use, not complicated

Pros

User Friendly, simple, wide report opportunity, containing new technologies, accelerating

Cons

There may be information boxes in the menus

Reasons for choosing Call Center Studio

alotech is more useful, more modern, meets almost all my needs

Reasons for switching to Call Center Studio

alotech is more useful, more modern, meets almost all my needs

Louis

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

Call Center Studio makes our deployment easier.

Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Pros

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Cons

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Reasons for choosing Call Center Studio

Chose the platform in order to deploy easily an utilize for small internal campaigns and projects to support the organization. For a fraction of the cost and ease of implementation we were able to do so.

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