Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications.

Excellent support, easy to integrate, easy to use.

It can be confusing if you don't know what you are looking at.

User interface is very easy and reporting is made easy.

The connection problems really hinder my job and waste my time.

The  helpdesk is rather slow, it is not always easy to identify  errors, the buttons  get blocked in the application.

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

Connections problems may be the only thing that make my interaction lower.

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect.

Speed is my most like about this software. When i want to call its quickly fulfill.

Very easy to use and economically inexpensive. I can get support very fast.

Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything.

Cheap, fast adopted and best customer experienced support team ever.

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Ease of usage, speed, voice quality, integrability, interface.

For now, i think is pretty usefull. If you are interested in this kind of software.

But the most good part is customer support. They are all friendly and helpful.

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support.

User support is the best, Evren is a great professional.

It is very bad situation that this software does not work on google chrome browser.

We are glad to have Call Center Studio as our cloud call center solution.

This software helped me to make a lot of money when I was out of work so I will be forever grateful.

Sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly.

Alotech has a web interface that allows you to call your customers and colleagues whereever you are. It has an easy setup and sound quality is good.

Easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with.

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Easy to use, easy to implement, very agile when needed.

So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

Easy but you need to learn it first, not that intuitional.

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

First of all, we use this software with pleasure, allowing us to reach our customers with easy installation.

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all.

Integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use.

Value for money is good. It is easy however somebody needs to teach you first.

Its enjoyable to work with them. They are always solution oriented.

Very easy to set up and manage with good controls on use, coupled with great pricing and a very responsive support staff.

Support is awesome; very quick to get back and always friendly. Quality is first rate; crystal clear audio.

Great seamless migration of the phone numbers. Highly scalable solution.

Excellent SIP Trunk Provider with Reliable Service.

VOIP.ms is my only voip provider for several years. Works perfectly and has a very good price structure.

Absolutely love the system and company. They are super attentive to any issues (usually caused by myself) and the best part is I have the ability to suggest features I'd like to see.

Lack of french interface which make it difficult for some of my customers.

The Very Best in Flexability, Ease of Use, Consitency and Quality.

All in all, a nice toolset for building your own phone system. Costs are reasonable, call quality is decent, and the IVR and voicemail abilities are very good.

VoIP.ms is full of easy to use features that don't need to be added for extra money. The intercommunications between all our different technologies are amazing and easy to setup.

I love VoIP.ms - I would recommend them to anyone looking for such a provider.

Great online portal to add DIDs, add funds. Tech support has been great on the couple of times I needed assistance.

I like that there is a lot of fonctionnallity, I can do almost anything I want and it's relatively easy to use.

Customer support at every level is outstanding. Sound quality and uptime are best possible.

I cannot think of a missing feature, but perhaps the worst part is that there are SO many features that it could be overwhelming for some users.

We havent installed an analog phone like in more than 10 years, and it's mostly because Voip.ms has all the bases covered. Quality, reliability, and really outstanding support personell.

VoIP.ms is inexpensive but powerful and very quick to provision.

Excellent quality in the in the communication and easy integration with asterisk.

I like the ease of use and honestly the customer service is great. The timing of responses is excellent and they’ve always been stable to help me.

I've had some issues where I provision a new DID and it turns out that DID is no longer hosted at VoIP.ms, so I wasted a few hours trying to understand what was going on. It happened a few times.

They are always there to provide support if you need it, although I rarely need it because the platform is really great and stable.

Can be a bit tricky to configure for someone without telco knowledge.

Features are good, price point is very good, they keep adding new features gradually as time passes.

Being charged in USD when I am Canadian and the company is Canadian. I understand why this happens, but it still is upsetting to pay more for the service due to dollar difference.

Their support team is always courteous and responsive. I've never walked away feeling like I didn't get the best possible treatment.

In being a customer for 3 - 4 years, they have always been very helpful and continue to impress me with new features, services, and integrations.

Very easy to use and integrate into your business.

VOIP.ms provides VOIP services at an amazing price, making it the obvious choice over any other VOIP service provider. In my opinion, the top benefits are.

The customer service is outstanding. I love being able to hop in chat and have my issue resolved in minutes.

What I love the most is portability; I can answer my business line at my office desk, or on my cellphone, it's beautiful. I'm not tied down to a location to answer my phone.

Overall, I think it's a pretty good service. I do really appreciate that they added the ability to change registration times as not having that was going to be a deal-breaker for us.

Difficult to navigate web interface for setup.

Great company and great prices, I just wish their GUI was a bit better but unbelievable value for.

As its now, its way too time consuming. Its bad enough, that i have disabled the voice mail at voip.ms.

It is flexible and easy to use. I have never had a quality issue and I can set-up new DID's whenever I need them.

US Dollar

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.

Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.

When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.

Features like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. 

With voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs.

The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction.

Call Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.


LongDescription

Support Ticket Management

Real-Time Analytics

Call Tagging

Call Transfer

Customer Surveys

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

SMS Messaging

Real-Time Monitoring

Workflow Configuration

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Communication Management

Multiple Scoring Models

Customer Database

Call Recording

Call Logging

Integrations Management

Customizable Fields

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Template Management

Data Import/Export

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Self Service Portal

Call Queues

Text to Speech

Recording

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Outbound Call Center

Answering Machine Detection

Mobile Access

List Management

Survey/Poll Management

Real Time Data

Call Scheduling

Performance Metrics

Voicemail Transcription

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Shared Contacts

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

KPI Monitoring

Social Media Integration

Real-Time Notifications

Unified Communications

Call Conferencing

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Caller ID

Ticket Management

Call Screening

Campaign Specific Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Telemarketing Management

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Macros/Templated Responses

Interaction Tracking

Manual Dialer

Multiple Parties

FTC Compliance

Alerts/Escalation

Web browser (OS agnostic)

Windows 10

We offer two pricing options: Voice Only or Multi-Channel.

Voice Only Package
The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes:
- Advanced voice functions
- A complete inbound and dialer solution with monitoring, supervision and analytics.
- Open API integrations.
- Full setup and implementation support.

Multi-Channel Package
Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp.

The Multi-Channel package includes everything in the Voice Only Package, as well as:
- Access to webchat and text chatbots.
- Click-to-call from websites.
- Integration with WhatsApp Business, Facebook Messenger and Telegram.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Call Center Studio

In Person

Live Online

Webinars

Documentation

Videos

VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID, DID forwarding, call recording, music on hold, ring groups and three-way calling.


Teams using VoIP.ms can create their own space and communicate with several people in the same conversation through audio conferencing capabilities. The solution enables users to handle high volumes of incoming calls by arranging them in queues, which can be configured to offer optimal customer service. It also offers multiple failover options, call hunting, time conditions and speed dialing. 


VoIP.ms provides sequencing, which allows businesses to create specific scenarios by combining recordings, DTMF and SMS options. The configurable voice response system helps users create numeric extensions for callers to reach the required parties, which can be managed from a single interface. 


WIth VoIP.ms, users can also create unique groups according to requirements such as work, family or friends, which can be filtered to be redirected to specific destinations. 



Employee Directory

Virtual Extensions

Ring Groups

Computer Telephony Integration

Conferencing

Reporting/Analytics

VoIP.ms is offered across three pricing plans, outlined below.

Pay Per Minute Plans: $0.85/month, per DID number (for US & Canada)
Unlimited Plans: $4.25/month, per DID number (for US & Canada)
Toll Free Plans: 
$0.99/month, per DID number (for US)
$1.25/month, per DID number (for Canada)

International outgoing call rates are available based on country. 
Please contact VoIP.ms for more details.

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