Call Center Studio
About Call Center Studio
Awards and Recognition
Call Center Studio Pricing
We offer two pricing options: Voice Only or Multi-Channel. Voice Only Package The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes: - Advanced voice functions - A complete inbound and dialer solution with monitoring, supervision and analytics. - Open API integrations. - Full setup and implementation support. Multi-Channel Package Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp. The Multi-Channel package includes everything in the Voice Only Package, as well as: - Access to webchat and text chatbots. - Click-to-call from websites. - Integration with WhatsApp Business, Facebook Messenger and Telegram.
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Call Center Studio
1 - 5 of 48 Reviews
Louis
Verified reviewer
Consumer Services, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Call Center Studio makes our deployment easier.
Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.
PROSCall Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.
CONSThe only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.
Reason for choosing Call Center Studio
Chose the platform in order to deploy easily an utilize for small internal campaigns and projects to support the organization. For a fraction of the cost and ease of implementation we were able to do so.
Nazim
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Call Center Studio Experience ( 4 years )
overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.
PROSvery easy to use and economically inexpensive. I can get support very fast.
CONSThis software is under the minuscule. I've been fine for 4 years.
Reason for choosing Call Center Studio
User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks.
Reasons for switching to Call Center Studio
Because it's easy and cheap.
Tamara
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2018
Rocky and Unpredictable
I can easily contact any client I want with an internet connection and a head set.
PROSI like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
CONSSo many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
AYLİN
Verified reviewer
Internet, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
Aylin Kılıç -Planing Manager
overall comfortable to use, not complicated
PROSUser Friendly, simple, wide report opportunity, containing new technologies, accelerating
CONSThere may be information boxes in the menus
Reason for choosing Call Center Studio
alotech is more useful, more modern, meets almost all my needs
Reasons for switching to Call Center Studio
alotech is more useful, more modern, meets almost all my needs
Ercan
Events Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
IT manager
integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use
PROSbest userscreen and very simple to use, users quickly adapted...
CONSto be simple :) , The usage could have been a little more detailed and comprehensive.
Reasons for switching to Call Center Studio
high price
