--- title: "Avaya UCaaS Software Reviews, Demo & Pricing - 2026" description: "Review of Avaya UCaaS Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/avaya-aura-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Avaya UCaaS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/avaya-aura-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/avaya-aura-profile/alternatives/) # Avaya UCaaS Review Custom quote 1 plan Wondering if Avaya UCaaS is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Avaya UCaaS 4.4 [(92)](https://www.softwareadvice.com/call-center/avaya-aura-profile/reviews/) Pricing Pricing available upon request ### About Avaya UCaaS Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers using advanced outreach algorithms and workflow. The algorithms help agents use inbound and outreach capabilities to sell, cross-sell and upsell products to callers. It also helps agents gather payments, schedule service appointments and offer promotions and discounts. Avaya UCaaS provides a performance management module that captures, analyzes and stores customer interactions to highlight areas of improvement. It also provides automated coaching, scorecard assessments, customer feedback and voice analytics. The module helps users meet compliance objectives with regulatory mandates such as PCI, GDPR and MiFID. The platform helps users identify patterns to drive customer-first practices, performance and operational efficiencies. Other features include AI-driven agent guidance and assisted services. Support is provided via online ticket, forum and phone. Wondering if Avaya UCaaS is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Avaya UCaaS User Interface ## Popular Avaya UCaaS Alternatives Main Product Avaya UCaaS 4.4 [(92)](https://www.softwareadvice.com/call-center/avaya-aura-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.21Value for money - 4.14Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.52Customer support - 4.50Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(338)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.70Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(145)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $239.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Avaya UCaaS Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Contact Vendor for Pricing No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Avaya UCaaS Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Avaya UCaaS Agent Interface Automated Routing Call Center Management Chat/Messaging Collaboration Tools Conferencing Email Management File Sharing Interaction Tracking Live Chat Multi-Channel Communication Performance Management Performance Metrics Real-Time Chat Remote Access/Control Unified Communications Voice Mail Workflow Management Workforce Management ## Avaya UCaaS User Reviews ## Avaya UCaaS customer ratings - Overall rating: 4.4/5 - Total reviews: 92 ### Rating distribution - 5 stars: 53 reviews (58%) - 4 stars: 24 reviews (26%) - 3 stars: 12 reviews (13%) - 2 stars: 2 reviews (2%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.2/5 - Customer support: 4.1/5 - Functionality: 4.4/5 --- ### If you dont want to fail, go with Avaya - Overall rating: 4/5 - Reviewer: Juan David B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a good experience with Avaya UCaaS, but right now, the compane are looking for new products, cloud based and with new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Simplicity, useful on daily work, features for colaboration between teams, Avaya support its amaizing #### Cons Maybe Avaya needs to think about interoperabilty between other services on market, like Zoom, Mirosoft TEAM and Cisco Webex #### Reasons for choosing Avaya UCaaS Experience #### Reasons for switching to Avaya UCaaS Customer service --- ### Exactly the Quality you expect from avaya - Overall rating: 5/5 - Reviewer: Tiana T. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Aura is an all encompassing tool to get your routing where it needs to be. The integration with analytics is also really helpful. We all know that you have to run a report at the end of every month and while this is more about calls, it doesn't let that part of contact center life fall by the wayside. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It works well with Avaya equipment and is very customizable. This 'suite' has so many option for contact center use. #### Cons There is a bit of a learning curve but any IT admin worth their salt will make it their own in no time. --- ### Technology Refresh to Onpremise Avaya products - Overall rating: 3/5 - Reviewer: Alejandra T. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The product is comprehensive and provides good functionality. Nevertheless, the time to go live may exceed your expectations #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is a natural upgrade for Onsite Avaya PBS #### Cons The integrations are not so easy. The TCO may be larger than expected --- ### Best communication software! - Overall rating: 5/5 - Reviewer: Serhat A. - Verified reviewer: Yes - Industry: Consumer Goods - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Easy communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The best side of this software is that it has a very easy use from the beginning. Even its setup is very easy and while daily usage it provides a precise interface with all options. #### Cons There might be some double run problems. While one Avaya.exe is running you can open another one bu mistake. --- ### suitable for business - Overall rating: 5/5 - Reviewer: Raila Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Reliable software for all communication tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used this software for a lot of years and tested to be efficient and make sure all calls are recorded, listed and monitored #### Cons Not much cons about this software as it is efficient for all call related task. And very low to none down time. --- ### Avaya brings carrier class service to the enterprise - Overall rating: 4/5 - Reviewer: D. SKye H. - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used other for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Well, if you have the money, then it is easy to scale, upgrade, and manage. But I still recommend a cloud service to get more bang for the buck. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The Avaya Aura platform gives you the same features that carriers have, redundancy, failover, dialplans, advanced routing, etc. #### Cons well the biggest drawback to the Avaya Aura platform is definitely cost. Another is managing hardware, and software. There are advantages to having your telephony services running in the cloud, but on prem requires a set of support personnel with very specific Avaya expertise. --- ### Avaya Aura Orchestration Designer Implementation - Overall rating: 5/5 - Reviewer: Julio Cesar C. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Avaya Aura Orchestration Designer development environment is ideal for creating applications in the Experience Portal, such as IVRs, POMs and other Voice applications. Its design is simple, minimalist and easy to use, its components and objects are visible to the developer, the logic through the Servlets or Datas is not complex, the integration with databases or web services is very useful and in summary , it is the best development environment to create voice applications that I have known #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to integrate with Soap and Restful web services and with SQL Server databases #### Cons The development IDE consumes many machine resources. --- ### Crystal clear video and voice connection - Overall rating: 5/5 - Reviewer: Massimo S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Almost never any problems. Make it easy to connect to colleagues no matter where they are. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The Avaya aura platform is great for video conferencing when you aboslutely need the connection to work. #### Cons Sometimes it's difficult to sync with third party cameras --- ### Avaya makes communication across sites easier. - Overall rating: 5/5 - Reviewer: Anthony Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked that it was easy to connect with others in my business, and that generally the applications were bug-free and smooth. #### Cons I think most of what I did not like had more to do with my connection, not the platform itself. --- ### Telecom solutions! Avaya is the answer. - Overall rating: 4/5 - Reviewer: Aly H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Needed a reliable vendor for telecom solutions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Switched from Polycom due to frequent issues. Avaya is extremely smooth. Definitely a great solution. #### Cons Had a few problems during implementation, calls were getting dropped and we couldn't hear correctly, but after the implementation and highlighting this, they were quick to resolve. --- Showing 1 - 10 of 92 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/avaya-aura-profile/reviews/) ## Avaya UCaaS Popular Comparisons [Ringover vs Avaya UCaaS](https://www.softwareadvice.com/call-center/avaya-aura-profile/vs/ringover/)[Convoso vs Avaya UCaaS](https://www.softwareadvice.com/call-center/avaya-aura-profile/vs/safesoft-contact/)[DialedIn CCaaS vs Avaya UCaaS](https://www.softwareadvice.com/call-center/avaya-aura-profile/vs/chasedata/)[Readymode vs Avaya UCaaS](https://www.softwareadvice.com/compare/9683-avaya-aura/vs/171343-Readymode/)[LiveAgent vs Avaya UCaaS](https://www.softwareadvice.com/call-center/avaya-aura-profile/vs/liveagent/)[Nextiva vs Avaya UCaaS](https://www.softwareadvice.com/compare/2683-Nextiva/vs/9683-avaya-aura/)[Genesys Cloud CX vs Avaya UCaaS](https://www.softwareadvice.com/call-center/avaya-aura-profile/vs/genesys-contact-centre/)[Aircall vs Avaya UCaaS](https://www.softwareadvice.com/call-center/aircall-profile/vs/avaya-aura/)[Five9 vs Avaya UCaaS](https://www.softwareadvice.com/call-center/avaya-aura-profile/vs/five9/)[NiCE CXone vs Avaya UCaaS](https://www.softwareadvice.com/call-center/avaya-aura-profile/vs/incontact-hosted-call-center-software/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/avaya-aura-profile/alternatives/) ## Other Top Recommended Call Center Software [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **7** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **6** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **5** times Stuck Between Options? 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