Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming.

Good customer support, over all the software is easy to use. Overall layout is clean and doesn't have too many distractions.

The user friendly dashboard is great. I love the new number ordering section and how easy it is to upload line options for a large amount of numbers at one time.

Excellent experience using Bandwidth Software. It's easy to use, great support, and always improving.

Once the software is engineered it appears to be fairly stable. Customer support is also very responsive and can be helpful.

TN purchasing is super easy and we love being able to pick our TN's. This makes it so much easier to obtain a TN perfect for the customer.

Everything about customer relations is really good. Pricing and network coverage is really good.

Ease with communication between APIs for automation. Our new rep has been most helpful and quick to respond to our needs/inquiries.

The bandwidth API has been very reliable, fast performing, and has the features we need. In the rare cases I have needed support they have been very friendly and helpful.

If you have to search and change the settings on multiple DID's it is very unintuitive and slow. They do not support right-clicking and opening many elements in a new tab due to poor web coding.

Outstanding in every way from performance, to price, to service.

When going to confirm a DID order if you do not have your browser set to full size you can miss the button to submit the order.

Bandwidth provides a comprehensive solution that is user-friendly and easily integrates with our systems.

Not only is the software extremely easy to use, the turn around time and control we have as the end user over porting is 10x better than other carriers. Below are some of the features I love.

The Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options.

Ease of the portal and the ability to make real time changes. Customer support is also very responsive and can be helpful.

The application platform must have credentials to access the dashboard API. In addition, the documentation for a single API can easily be very misleading.

Overall, the portal is user friendly and is useful.

Bandwidth is great to work with. Almost everyone we work with is friendly and helpful.

The portal is user-friendly and easy to navigate. Managing and tracking customer very easy and a great help for a reseller.

Unable to order multiple Rate Centers in one order. No option to update the whole order with Switch changes.

I don't mind that their are 3 seperate portals, it just managing login and for 3 accounts is annoying, especially when they have separate parameters.

The software can be a bit confusing without the proper training for navigation.

Great ticket response times and friendly. Appreciate the support provided by Bandwidth when needed.

My experience has been nothing but great. Chase Greiser has been super helpful with anything we need.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Bandwidth is a modern communications platform giving you access to voice, messaging, and 9-1-1 from the cloud. They offer you the power and reliability of a fully-owned nationwide all-IP voice network paired with a platform of enterprise-grade APIs. They inject the power of software into telecommunications helping some of the biggest brands in the world disrupt industries, create new and exciting products, and evolve how people and businesses communicate. Together with their customers, they're unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.



LongDescription

Access Controls/Permissions

SMS Messaging

IVR/Voice Recognition

Voice Mail

API Design

Communication Management

Call Recording

Call Center Management

VoIP

Call Routing

Text to Speech

VoIP Connection

Audio/Video Conferencing

Voicemail Transcription

Chat Transcript

Unified Communications

Call Conferencing

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Knowledge Base Management

Chat/Messaging

Dashboard

Multiple Parties

Conferencing

Reporting/Analytics

Monitoring

Call Monitoring

SIP Trunking

Voice & messaging pricing:

FOR DEVELOPERS
Phone number (per line) – $0.35
Inbound calling (per minute) – $0.0055
Outbound calling (per minute) – $0.01
Inbound messaging (per message) – FREE
Outbound messaging (per message) – $0.005 

FOR ENTERPRISE
Contact for quote

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Bandwidth

Live Online

Webinars

Documentation

Videos

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Activity Tracking

Transfers/Routing

Customer Segmentation

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Sentiment Analysis

Single Sign On

Automatic Call Distribution

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Customer Database

Interactive Content

Call Logging

Offline Form

Print Management

Customizable Fields

Collaboration Tools

Automated Routing

Churn Management

Assignment Management

Full Text Search

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Problem Management

Email Templates

Self Service Portal

Email Distribution

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Service Reporting

CMDB

Capacity Management

On-Demand Communications

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Service Catalog

Call Scripting

Discussions/Forums

Phone Key Input

Issue Scheduling

Issue Management

Text Editing

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Filtering

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Bandwidth vs Zendesk Suite

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons