Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming.

Good customer support, over all the software is easy to use. Overall layout is clean and doesn't have too many distractions.

The user friendly dashboard is great. I love the new number ordering section and how easy it is to upload line options for a large amount of numbers at one time.

Excellent experience using Bandwidth Software. It's easy to use, great support, and always improving.

Once the software is engineered it appears to be fairly stable. Customer support is also very responsive and can be helpful.

TN purchasing is super easy and we love being able to pick our TN's. This makes it so much easier to obtain a TN perfect for the customer.

Everything about customer relations is really good. Pricing and network coverage is really good.

Ease with communication between APIs for automation. Our new rep has been most helpful and quick to respond to our needs/inquiries.

The bandwidth API has been very reliable, fast performing, and has the features we need. In the rare cases I have needed support they have been very friendly and helpful.

If you have to search and change the settings on multiple DID's it is very unintuitive and slow. They do not support right-clicking and opening many elements in a new tab due to poor web coding.

Outstanding in every way from performance, to price, to service.

When going to confirm a DID order if you do not have your browser set to full size you can miss the button to submit the order.

Bandwidth provides a comprehensive solution that is user-friendly and easily integrates with our systems.

Not only is the software extremely easy to use, the turn around time and control we have as the end user over porting is 10x better than other carriers. Below are some of the features I love.

The Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options.

Ease of the portal and the ability to make real time changes. Customer support is also very responsive and can be helpful.

The application platform must have credentials to access the dashboard API. In addition, the documentation for a single API can easily be very misleading.

Overall, the portal is user friendly and is useful.

Bandwidth is great to work with. Almost everyone we work with is friendly and helpful.

The portal is user-friendly and easy to navigate. Managing and tracking customer very easy and a great help for a reseller.

Unable to order multiple Rate Centers in one order. No option to update the whole order with Switch changes.

I don't mind that their are 3 seperate portals, it just managing login and for 3 accounts is annoying, especially when they have separate parameters.

The software can be a bit confusing without the proper training for navigation.

Great ticket response times and friendly. Appreciate the support provided by Bandwidth when needed.

My experience has been nothing but great. Chase Greiser has been super helpful with anything we need.

Plenty of different styles that help to customize experience. Possibility to add images into questions and options.

Great for new hire training as well as existing employees scripting. Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

M really happy with the features, quality and pricing. The support has also been immediate and thorough.

Looks nice and functions well. We chose Zingtree above other platforms because of its integration with ZenDesk.

Zingtree can sometimes be a pain to build up but could just be user error.

The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support.

I also like how easy it is for my agents to use. The presentation of the flow once you create it, also is awesome.

A powerful decision tree tool with a slight learning curve.

I'm probably using it wrong, but it's all wonky. I just don't have the time to figure it out.

If the steps are not written out clearly, it is easy for new employees to get lost. Note really a problem in zingtree, but rather a user error.

Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.

Team is really available to help and they are knowledgeable about their own system and integration.

Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out.

The customer support is amazing. I also like the layout of the logic on the overview page - it makes it very easy to follow.

I also hate that the system doesn't connect with some of our internal systems, our agents log in to way too many systems as is.

The one downside to the software is that it can be time consuming to set it all up.

Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency.

Has been a great tool for experimenting with decision tree in our customer service organization.

The flexibility in creation of flow charts is very nice. Good for an environment with many users.

I don't know of too many other companies that can pack that much functionality for that price. Awesome value for money.

Clean UI and the end user experience is really nice. It's easy to get started, and there seems to be a lot of support documentation.

Very expensive and we can't get it to work correctly with Freshdesk, but we have still been charged for clicks. It was difficult to set up and integrate.

ZingTree was a fun tool to work with. It was very straightforward.

The clean look and feel as well as the ease of use. This product and the reporting are fantastic.

Improved resource utilisation. Improved experience for our support teams.

There are a lot of great benefits to this software, from building a system to interacting with the APIs.

It only records the answers and not the questions so it's basically USELESS for the next agent who looks at the ticket.

US Dollar

Bandwidth is a modern communications platform giving you access to voice, messaging, and 9-1-1 from the cloud. They offer you the power and reliability of a fully-owned nationwide all-IP voice network paired with a platform of enterprise-grade APIs. They inject the power of software into telecommunications helping some of the biggest brands in the world disrupt industries, create new and exciting products, and evolve how people and businesses communicate. Together with their customers, they're unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.



LongDescription

Access Controls/Permissions

SMS Messaging

IVR/Voice Recognition

Voice Mail

API Design

Communication Management

Call Recording

Call Center Management

VoIP

Call Routing

Text to Speech

VoIP Connection

Audio/Video Conferencing

Voicemail Transcription

Chat Transcript

Unified Communications

Call Conferencing

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Knowledge Base Management

Chat/Messaging

Dashboard

Multiple Parties

Conferencing

Reporting/Analytics

Monitoring

Call Monitoring

SIP Trunking

Voice & messaging pricing:

FOR DEVELOPERS
Phone number (per line) – $0.35
Inbound calling (per minute) – $0.0055
Outbound calling (per minute) – $0.01
Inbound messaging (per message) – FREE
Outbound messaging (per message) – $0.005 

FOR ENTERPRISE
Contact for quote

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Bandwidth

Live Online

Webinars

Documentation

Videos

Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts.


Scripts can be created using a visual designer or copied from an existing script library and customized. Zingtree saves the last screen and history of each session, so if a call is transferred between agents, the new agent can take over where the previous agent left off.


Agent interactions are tracked and saved as transcripts. Users can view sessions for individual agents, generate performance summaries and assess where scripts could be improved. Scripts can be added to existing sites or hosted by Zingtree. The solution integrates with various customer relationship management (CRM) systems, as well as Salesforce and Freshdesk. A separate application is offered for Zendesk.


Support is available through an online portal. Pricing is based on agents and authors, with monthly and yearly plans offered.



Support Ticket Management

Real Time Analytics

Employee Management

Surveys & Feedback

Visual Workflow Management

Employee Onboarding

Application Management

Organizational Charting

Online Forms

Activity Tracking

IT Asset Management

Templates

Customer Service Analytics

Workflow Configuration

Single Sign On

Secure Login

Rules-Based Workflow

Blended Call Center

Customer Database

Class Scheduling

No-Code

Collaboration Tools

Automated Routing

Process Modeling & Designing

Health Risk Assessment

Self Service Portal

Help Desk Management

Diagramming

Outbound Call Center

Revision History

Performance Metrics

Inbound Call Center

Call Scripting

Multi-Channel Communication

Queue Management

Workflow Management

Email Management

Ticket Management

Network Monitoring

Business Process Automation

Interaction Tracking

Alerts/Escalation

Real Time Reporting

Customizable Branding

"What If" Scenarios

Feedback Management

Customizable Forms

Appointment Management

Data Analysis Tools

Drag & Drop

Tagging

Appointment Scheduling

Live Chat

Inventory Management

For Medical Purposes

Mac OS

Linux

Web browser (OS agnostic)

Windows 10

Zingtree's subscription pricing starts at $25/month

Bandwidth vs Zingtree

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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