Bitrix24

Bitrix24 vs Gong.io

RATING:

4.09

(571)

Bitrix24 has 571 reviews and a rating of 4.09 / 5 stars vs Gong.io which has 515 reviews and a rating of 4.82 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.09 / 5 (571)
4.82 / 5 (515)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
November 23, 2022
November 10, 2022
Pros/Cons
  • Pros

  • The ability to share folders and secure files were very welcomed. Also, the fact that it is free is quite helpful.
  • The program has a very pleasant interface that is orderly and easy to work with. Entering customer is data is both easy to enter and then subsequently to access.
  • Cons

  • I would rate it as a total garbage. The worst is that we are losing money every day because of it.
  • Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
  • Pros

  • Easy to use and helpful for our sales reps. The analytics and tracking are also very helpful to improve quality of our team.
  • It helps me as a team lead to see how my teams calls are going and what to train on. Helps me as a sales person also know how I can increase my efficiency.
  • Cons

  • D prefer to not be bothered when I'm not at work and it's annoying to have my phone buzzing with something I don't need at 10pm on a Saturday.
  • Gong blocks out numbers during calls, making it difficult to capture info that had been lost in technical issues.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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