Bitrix24 vs NICE inContact Cloud Contact Center

Product Overview

Bitrix24

NICE inContact Cloud Contact Center

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Ratings & Reviews

Overall Rating

4.02 / 5 (404)

4.05 / 5 (241)

Ease-of-Use

3.5 / 5

4.0 / 5

Value for Money

4.0 / 5

Customer Support

4.0 / 5

Functionality

4.0 / 5

Last Reviewed

February 10, 2020

January 3, 2020

Pros/Cons

Pros
It's free and indispensable for my daily life. I tried it and became hooked. I made it the software that controls my day. I love the intuitive GUI.
High level of options, great price, good usability.

Cons
The support service is friendly, but its employees are not always able to provide us with proper assistance. Often there are glitches, because of which you have to re-enter the data.
Bitrix24 can be somehow complicated for the beginning, but with time, you get used to it and can work almost with little or no supervision.

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Pros
I like the fact it can do pretty much anything you need it to do.
I like how everything is neatly organized and easy to find. I also like how you can customize your screen to show only what you need to avoid screen clutter.

Cons
Cost per user was a but high, but understandable.
Call center implementation is very expensive, but you also get what you pay for. More recently there are bugs of users numbers not routing correctly.

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Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

2019

FrontRunners

2019

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

3 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots

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