Bitrix24 vs NICE inContact Cloud Contact Center

It can be complex to manage due to the amount of interactivity - so its main strength can also cause a few problems

The support service is friendly, but its employees are not always able to provide us with proper assistance. Often there are glitches, because of which you have to re-enter the data.

The call quality is high but if you have headsets that aren't very good it can create issues with audio.

Sometimes calls are choppy due to it being over the internet. However, the flexibility of working form anywhere out ways that small occasional inconvenience.