# CallShaper Software Reviews, Demo & Pricing - 2026 > Review of CallShaper Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/call-shaper-profile --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / CallShaper Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/call-shaper-profile/reviews/) # CallShaper 2026: Benefits, Features & Pricing Wondering if CallShaper is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview CallShaper 4.9 [(16)](https://www.softwareadvice.com/call-center/call-shaper-profile/reviews/) Pricing Starting at $75.00 per month ### About CallShaper CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features include lead management, real-time reporting, agent monitoring and tablet support. CallShaper enables users to create click-to-call forms for websites or accept real-time feeds from lead vendors. Leads posted in real time are immediately available for dialing and each real-time source can be tracked separately. Users can import leads from a database or from vendor files. CallShaper offers real-time reporting that enables users to measure agent, campaign and lead performance. Users can run reports to view historical data or apply filters to analyze specific views of campaign data. Other features include predictive dialing, answering machine detection, call monitoring and custom scripting. A color-coded interface allows supervisors to monitor agent activity and identify potential issues. Internal chat can also be used to send announcements or directly message agents. Wondering if CallShaper is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## CallShaper User Interface ## Popular CallShaper Alternatives Main Product CallShaper 4.9 [(16)](https://www.softwareadvice.com/call-center/call-shaper-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.81Value for money - 5.0Customer support - 4.69Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) 4.8 [(156)](https://www.softwareadvice.com/call-center/calltools-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.85Value for money - 4.82Customer support - 4.81Functionality Pricing Available upon request Get Price Alternative Product [CloudAgent](https://www.softwareadvice.com/call-center/cloudagent-profile/) 4.5 [(32)](https://www.softwareadvice.com/call-center/cloudagent-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.52Customer support - 4.44Functionality Pricing Starting at $45.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.35Value for money - 4.44Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## CallShaper Pricing and Plans Starting price: $75.00 per month Free Trial Free Version Basic $75.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CallShaper Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of CallShaper Activity Tracking Agent Interface Alerts/Escalation Answering Machine Detection API Archiving & Retention Auto-Dialer Automated Routing Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Disposition Caller ID Call List Management Call Logging Call Recording Call Reporting Call Routing Call Scheduling Call Scripting Call Tracking Call Transfer Call Whispering Campaign Management Campaign Specific Caller ID Chatbot Chat/Messaging Collaboration Tools Compliance Management Conferencing Contact Database Contact Management CRM Customer History Customizable Reports Dashboard Data Import/Export Email Management FCC Compliance For Sales Teams/Organizations FTC Compliance Generative AI Inbound Call Center Integrations Management Lead Capture Lead Distribution Lead Management List Management Manual Dialer Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Management Multiple Scripts Outbound Call Center Performance Metrics Power Dialer Predictive Dialer Pre-recorded Messages Preview Dialer Progressive Dialer Quality Management Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting/Analytics Reporting & Statistics Scheduled Recording Text to Speech Third-Party Integrations Voice Customization Voice Mail Workflow Management Workforce Management ## CallShaper Integrations Zapier Integration rated undefined from -1 review OnScript Integration rated undefined from -1 review ## CallShaper User Reviews Overall Rating 4.9 Ratings Breakdown 5 94% 4 6% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.8 Customer support 5.0 Functionality 4.7 Jason B. Verified reviewer Used daily for less than 12 months Review source Reviewed March 2018 Easy to use 5 This program does what it is supposed to. If you need help their customer service team is awesome. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use. Read More SB Sevin B. Verified reviewer Environmental Services 11-50 employees Used daily for less than 6 months Review source Reviewed May 2021 Best dialing software ever! 5 I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is pack full of features and accessibility for every level of operations on the dialer itself! Cons: It is a process to get it setup and running, but once its configured, it's amazing! Reasons for switching to CallShaper ChaseData was clunky and sometimes unresponsive. We have loved every minute on the CallShaper predictive dialer! Vendor Response Thank you for your kind words Savin! We're glad you're happy with CallShaper! As always, don't hesitate to reach out to our team with any questions! Replied September 2022 Read More SA Shoaib A. Computer & Network Security 201-500 employees Used daily for less than 6 months Review source Reviewed January 2017 Feedback About Call Shaper Services 4 So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended... Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: User Friendly and excellent Customer Support. Cons: Dial Level options are limited... Vendor Response At CallShaper our top objectives are to provide superior support and maintain a user-friendly interface. We are pleased CallShaper is meeting and exceeding those expectations! Our predictive dialer algorithm is designed to do what it takes to keep your agents busy while still adhering to all applicable regulations. With CallShaper you are not limited to a tiny 4:1 dialing ratio, nor will you need to babysit the dialer. Our platform constantly watches changes happening to your campaign and reacts accordingly, enabling management to focus on the quality and production of their agents without the distraction of possible variables needing IT intervention. We are constantly improving the system based on feedback from our customers. We encourage you, as well as all our customers, to continue providing feedback so we can make improvements to a system that keeps setting itself apart from the competition. Replied January 2017 Read More EM Enrique M. Verified reviewer 501-1000 employees Used daily for more than 2 years Review source Reviewed November 2018 My experience with CallShaper 5 Previously 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Previously 4 Pros: This product is easy to use and set up. Reporting is wonderful easy to read and filter. setting up export and automated delivery are easy too. Cons: I have one small issue with this platform is when it comes to inbound calls and assigning agents to get calls from multiple inbound lines. Read More KA Kamille A. Pharmaceuticals 51-200 employees Used daily for more than 2 years Review source Reviewed February 2017 Feature Packed Yet Simple To Use ! 5 I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic! Cons: None that I can think of. Vendor Response Thank you Kamille for the kind words and praise. We are pleased you are making good use of the features that are standard in CallShaper's platform and are not add-ons where others may offer as a separate line item. Again, we appreciate the feedback as we always listen to the needs of our customers and continue to add abilities and features, operators would like to see. Replied February 2017 Read More SB Stanley B. Verified reviewer Used unspecified for unspecified Review source Reviewed December 2016 Excellent Customer Support, so easy to use with Great Features & Functionality 5 \* Customer support is very friendly, willing to help and know what they are doing. They helped me identify my issue and came up with a solution in a timely manner the few times I had to reach out to them. Which is excellent since time is literally Money. \* This software is so easy to use. I had both my Supervisor and QA in training using the software within their first few days in their new position. They were able to catch on quickly and even identify features I was not aware of. They both love this tool and rated it as 5 star I totally agreed with them. \* The Features & Functionality are awesome, it's like these guys know what clients are looking for and what contact centers need. My team and I were discussing some features we needed in a software like this one and as we went along using it we needed additional features based on the client reports and some of the features were there without us knowing (customer support took care of that and helped us out) but the other features we were able to get added so the reporting was exactly what the client wanted and we added some extra info in the report label we knew the client would have loved. My client was happy, therefore I was happy :-). \* With the piece of mind this tool gives to you, how it helps me impress my clients, allow both my agents and staff effectively and efficiently manage and help increasing profit, this software easily pays for itself based on the clients I worked with. \* Fantastic software! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: \- Easy to use. - Has the features that matter most to me and my client. - Great tool and is still improving. Cons: \- Price Per user is very High, which makes is harder for a start-up BPO/Center to use the tool. - No Free trial (A free trial would allow one to see the awesomeness of the tool and don't want any other) Vendor Response Thank you for the review Stanley. When you state " it's like these guys know what clients are looking for and what contact centers need " That is because there were people from the Operations departments involved in it's creation. Much input was gathered and received on what the centers need and what clients look for. I think that is what sets us apart. Any function of the system can be handled by the Operations team and no need for IT or Support intervention, even with scripting or loading leads! Replied December 2016 Read More NL Nick L. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 2 years Review source Reviewed July 2020 Happy CallShaper Customer 5 I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. The only improvement I would like to see is the ability to customize "ad-hoc" reports. If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates. I highly recommend. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Scripting, IVR, webhooks, exports, customer support Cons: I cannot run a report that includes custom data fields for past calls that were not part of a recurring export. I would also like to be able to set whatever time frame I want for reports, often times it is capped at one month Vendor Response Nicholas, Thank you for taking the time to review CallShaper! We really appreciate your business and your feedback! We also love to hear that our support team is continuing to provide you with 1st class support! We will be sure to look into creating more capabilities around ad-hoc reports, and appreciate you bringing this up! Thanks again Nick! Replied July 2020 Read More EM Enrique M. Verified reviewer Outsourcing/ Offshoring 51-200 employees Used daily for more than 2 years Review source Reviewed July 2020 CallShaper 5 I love using this platform the ease of setting up the campaigns to have agents seeing real time stats. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: the ease of navigation and being so user friendly Cons: The setup option of the inbound priority to agents Reasons for switching to CallShaper Less IT intervention Vendor Response Enrique, Thank you for your review of CallShaper! We appreciate your feedback and look forward to continuing to provide Global Com with the best platform and support available. Replied July 2020 Read More CA Christie A. Outsourcing/ Offshoring 51-200 employees Used daily for less than 2 years Review source Reviewed November 2016 Awesome technology! 5 I love being able to set up my own scripting and export files without having to wait for a programmer to do it for me! It is also great being able to have the dialer cost be variable so that I am only charged for what I need each month. This makes it extremely cost effective for me. The productivity is excellent, and the reporting allows me to manage my business down to the rep or media source detail so I can optimize performance. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love the fact that it is so easy to program, I don't need a programmer's help to set up a campaign. The reporting is great, and you can drill down to the rep or media level and listen to the calls. My efficiencies and performance has improved dramatically since I started using CallShaper. Cons: None for me... Read More CV Carl V. Insurance 11-50 employees Used daily for less than 6 months Review source Reviewed October 2016 CallShaper Review 5 We have been using CallShaper for a few months now. CallShaper has been a very useful tool for our Sales Support Team and our Sales Team. I have found the user guides by Denise are easy to follow and use when it comes to set up and creating the scripts. If I have any questions the live support is always a phone call away and very quick to respond. The Support and Sales Teams have found CallShaper easy to use and feel it has worked very well for them. Thank You CallShaper! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use. Vendor Response Thank you for the kind words Carl and we at CallShaper are always happy to hear what you admire about our system. We agree Denise has put together one of the most easy to use, read and implement user guides I have EVER seen or used. One thing it allows, is you to use the cloud based dialer to its full capability, something people hardly ever do with their current systems. So many times we want all the bells and whistles on a system, only to be overwhelmed and confused by the layouts and never are truly happy with the core components we need for daily use. As always, Bob Weinholt, our CEO, never rests on his laurels and is always trying to add features and abilities that customers request in ways that are not only easy to use, but without so many of the extra charges other companies require for each 'add on'. Replied November 2016 Read More Showing 1 - 10 of 16 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/call-shaper-profile/reviews/) ## Other Top Recommended Call Recording Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) **4.8** (324) Recently recommended **3** times Stuck Between Options? Our experts can help you compare CallShaper with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice