The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers.

So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business.

I normally don't do reviews on any company but I wanted to take a moment here because this has been a long standing business relationship and the team at calltools are very good to work with.

The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times.

Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own.

Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best.

Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field.

A truly effective piece of software that gets the job done.

Nothing at all whatsoever was wrong with this dialer.

I cannot think of anything bad tp say in all honesty.

Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

I find its very user friendly and provides many options to implement for calling / tracking etc.

Great price, high quality phone calls, call recording, easy to use. It's like mojo dialer and callrail built into one only the price is better and you can send and receive calls, texts, voicemails.

The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.

Just reach them it's the best thing you can do for your company's future.

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company.

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities.

Hard to get a comprehensive understanding. User guide talks alot about the functions but not the set up and connections between functions.

We struggle with the multiple emails and slow process to get questions answered.

LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have.

The software is constantly upgraded and new features are added, making it an industry leading solution.

Sometimes, there are errors and technical difficulties.

By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center.

Best value, better user interface than any I've seen.

This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center.

The product works good but if you are having any problems with it don't expect to get a solution for the help desk.

Their customer service and support staff are top-notch.

Livevox is a user friendly tool and has good transperancy.

Software very intuitive with great reporting and call management systems.

If your not using LiveVox, your wasting your time, money and manpower. No other dialer compares.

The customer service we have received has been some of the worst customer service I've ever experienced in the industry. The actually help desk is terrible.

The connections between the capability is somewhat confusing and non intuitive. The inability to use the base without incorporating to the entire echo system is the most frustrating.

The software is easily scale-able as our organization grows and they were very proactive to assist clients with Work from Home solutions when Covid hit.

Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the #1 dialing solution for the collection industry.

Customer service is over seas and very difficult to deal with.

LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software.

LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.

US Dollar

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers.

CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. 


Unleash the full potential of your contact center today with CallTools.

LongDescription

Call Transfer

Lead Capture

Performance Management

Access Controls/Permissions

Activity Tracking

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Call Recording

Call Logging

Calendar Management

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call List Management

Call Routing

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Hotkeys

Call Reporting

Queue Management

Unified Communications

Predictive Dialer

Caller ID

Campaign Specific Caller ID

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Dashboard

Manual Dialer

Multiple Parties

FTC Compliance

Alerts/Escalation

Power Dialer

Reporting/Analytics

Monitoring

Lead Qualification

Automatic Lead Distribution

Call Tracking

Preview Dialer

Call Monitoring

Third-Party Integrations

Live Chat

Campaign Management

Data Management

SIP Trunking

Online Voice Transmission

Call Conferencing

Automatic Outbound Dialer

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

CallTools

In Person

Live Online

Webinars

Documentation

Videos

LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. At the foundation of it all is their embedded CRM - one central hub for all of customer data and interaction history which enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another. And, with their pre-integrated practical AI capabilities, it's simple to offer 24/7 automated customer support across channels. LiveVox’s platform allows companies to augment live agents plus generate powerful analytics through their WFO suite enabling a dynamic 360-degree view of everything happening inside your contact center helping to improve both performance and compliance. 

CallTools vs LiveVox

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