The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.

I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time.

The pricing is a bit on the high end of the market would be my only complaint.

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered.

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

It is a great application overall with ring central.

The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead.

Our clients and staffs get to communicate with us effectively and I love that about it.

We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.

The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.

If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.

We recently switched to ring central and have been very impressed with the functions and ease of use for all staff.

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

Super happy using this software for call and text communications.

It has GIF that we can choose what we like instead of displaying random GIF. RingCentral group the images, files, pinned items together which is very easy to find the info.

I enjoy the functionality and ease of use. It's great on desktop or mobile.

The system is wonderful, most beneficial for small businesses, pricing could be more competitive.

Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number.

Sometimes a delay from when your phone is dialed to when the info pops up on your computer. Also, frequent notices about the software needing updates which are hard to ignore or cancel out of.

Required through my company to stay in contact with our colleagues during the pandemic. Voices and video come in clear and super easy to join in.

The support team was great. They made sure I got the answers to my question and they walked me through very well.

RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity.

Ring Central does everything a phone system can do. We really loved the cell phone integration options.

I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs.

Easy navigation with excellent integration across all devices like mobile, desk and laptop.

This was a simple virtual fax that was easy to use. Uploading and downloading documents was rather simple and user friendly.

There are a few weaknesses that ruin RingCentral for me. First, you cannot CALL OUT from the desktop application.

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.

Janna was my technical support representative and she was excellent. She had a great attitude.

I always have a great experience with the tech support staff. They are always friendly,professional,competent, and patient.

Sounded attractive, price was reasonable, had good reviews mostly.

Delays in the call quality, terrible customer service, and extra charges.

I love how easy it is to send and receive faxes. On our old machine, half the time faxes wouldn't send or we never received them.

We have used Ring Central for a few years now and feel confident to recommended it. The features are easy to use and understand.

Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great.

A good software solution for teams and individuals who require more than just a physical phone.

Easy navigation of system and reports. Quick and efficient dashboards for real time information of agents and campaigns.

I decided to move forward with trusting HoduSoft to provide the solution I wanted at an affordable price.

Overall, I am convinced that we have made a good choice by selectin HoduCC and I am sure that we will continue to discover more functionalities which we have not uncovered yet.

The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.

Call complaint, can user multiple sip trunk at the same time.

Beside that we also found that despite of it is robust and equipped with useful features it is fast to implement and easy to understand.

We use HoduCC for inbound and outbound calls and we can say it is the best value for money. Easy to set, easy to use.

However, with the help of the team at HoduCC and their easy-to-follow help guides, the process can be easier and more manageable than expected.

Unfortunately you do not get much options in this.

Omni channel contact centre is real life/cost saving tools for any company which has presence in social media as well as phone system.

HoduCC CRM application is the one point answer for a superior client benefit.

Quite user friendly and easy to use and great support.

Some CC Features missing. User interface needs some rework.

The wide variety of functions an features that are capable of providing a complete and often unique solution to the requirements of a range of environments and purposes.

Difficulty in integration to social media offerings. No automated reporting system for daily reports.

Feature rich, easy to use and most helpful team to coordinate and work with.

We use it mostly for telemarketing. I will like lead generation metrics to be integrated into the platform.

Available sms gateways do not work in UgandaModifications of CRM are very limited.

Ease of use, professionality , reporting system  and integration with other system.

Product easy to useIntegration easySupport available.

The features are exciting and precisely what people in most industries look out for. The support - HoduCC support engineers are very responsive.

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

The reports were also helpful in tracking customer trends. Overall, I was very pleased with my experience and would recommend HoduCC to anyone looking for a reliable customer engagement platform.

Quick setup and very affordable. Support is also very strong.

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

It has helped our contact team manage our customers expectations and win more customer trust.

The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.

I highly recommend HoduCC to any business looking for a reliable and feature rich platform.

Stable and Flexible , yet well secured. Robust and cost effective.

Skill based routing reduces helps managing the call flow in the peak hours in more adequate manner.

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Nice guys, reliable software, reliable customization services, good support services.

I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers.

The customer service team was very friendly and helpful in answering my questions. The software was easy to use and the dashboard provided useful insights into customer data.

The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism.

Thanks also for the excellent of HoduCC technical support.

I have found their team responsive when I need them and on time with their product releases. Additionally I have found their releases to be robust and without issues.

That make our new clients happy. What we also like is that HoduCC is very flexible and that mean easy to add new agents when the client need.

Helps organisations to save costs and be more efficient.

The Hodu PBX is easy to use. In addition, HoduCC  features has given us the ability to reach a larger audience through the Hodu Blast.

There are no aspect of the product that is difficult to use.

We use Hodu for manage Call Center , it provide great result because of it easy use and understand of the system that make the agent to easy to manage their daily work more easily.

Hodusoft's Contact Center Solution is a secure and scalable solution as per our business needs.

HoduCC has a high level of integration capability to both bespoke and proprietary applications. HoduCC also has a strong support team which provides a personalised service.

US Dollar

RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more to empower your employees to deliver better customer experiences. With the right tools, your agents can meet your customers on any channel at any time. 

Do more with your customer support and upgrade your call center with RingCentral Contact Center. As the industry leader in cloud contact center software, empower your employees and deliver better service on any channel at any time.

LongDescription

Real-Time Analytics

Call Tagging

Call Transfer

Quality Management

Surveys & Feedback

Caller Profiles

Multi-Channel Management

Performance Management

Customizable Reports

Activity Tracking

Real-Time Monitoring

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Progressive Dialer

Data Import/Export

Call List Management

File Transfer

Call Routing

Text to Speech

Recording

Contact Management

VoIP Connection

Outbound Call Center

Lead Management

Mobile Access

Survey/Poll Management

Real-Time Data

Inbound Call Center

Call Scripting

Phone Key Input

Call Center Integration

Call Reporting

Multi-Channel Communication

Queue Management

Social Media Integration

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Caller ID

Event Triggered Actions

File Sharing

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Fax Management

Real-Time Chat

Chat/Messaging

Conversion Tracking

Keyword Tracking

Interaction Tracking

Manual Dialer

Alerts/Escalation

Real-Time Reporting

Chatbot

Conferencing

Reporting/Analytics

Contact Database

Monitoring

Scheduled Recording

Video Conferencing

Workforce Management

Call Tracking

Call Transcription

Call Monitoring

Archiving & Retention

Third-Party Integrations

Call Tracking Metrics

Live Chat

Campaign Management

Callback Scheduling

Automatic Outbound Dialer

List Management

Employee Management

Calendar Management

Skills Tracking

Feedback Management

Search/Filter

Online Voice Transmission

Screen Capture

Sentiment Analysis

Screen Recording

Labor Forecasting

Multi-Channel Data Collection

Audio Capture

Call Conferencing

Mac OS

Web browser (OS agnostic)

Windows 10

RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. 

Contact RingCentral for detailed pricing information.

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