Dialpad Support vs Gong.io

Initially, the call quality was not as good as it is now and it is still improving. But I am impressed with the quick feedback tool to "rate the quality of this call" after most conversations.

I like the interface where you login initially, but after that, the software seems a bit clunky and unintuitive.

The timeline style view of each sales/engagement cycle can be a bit confusing, but there is an easy way to skip to the list of all recorded calls per account in chronological order.

This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.