I have used the Dolphin for my own home-based telemarketing service for almost 5 years. I would have been out of business or in a "Paper or Plastic, Ma'am?" ,job if I did not use the Dolphin. it so many cool "bells and whistles". What sold me on The Dolphin was its ability to mouse click a prerecorded voice mail, and immediately dial the next number in my list, hands free.

Dial-tone silence on my end. NO longer need to hear their dial-tone to their answer. Prerecorded Voice Mail. Crm. Ability to send a pre-template email with a mouse click. Call recording to a wav file. DO-NOT-CALL list scrub.

It does not have predictive dialer capability.

I've been using Dolphin for over 5 years in my business. It's been a lifesaver for calling customers who have not been using my service. I can make contact with about 100 per hour, either getting them on a live call or leaving a canned message. I love that I can choose multiple voice mails in different situations, on the fly.

Ease of use, full featured, etc

Some features aren't as easily accessible. This necessitates a call to support, who are mostly and quickly helpful. In one case I had problems with my computer that prevented me from using Dolphin at all, and they told me "well it works for us", which I thought was pretty lame. I did not use Dolphin for quite awhile, and was about to give up on it completely, until my computer was finally fixed and so were my issues with Dolphin, so I'm a happy user again. Also, their integration with Constant Contact has issues and has never worked for me.

I use the dialer everyday for business. It allows me to make a lot more phone calls than hand dialing.

Ability to use the Power Dialer to make lots of phone calls in a short period of time.

The lists are not sortable, which makes this cumbersome to use after awhile.

I work in commissioned sales and a huge part of my job is following up with calling the leads I have. The "Dolphin" software makes this so much easier. It tracks who and when I call ... leaves room for adding comments if you want. You can even pre-record messages to leave making the process even that much quicker. I love it and don't know what I did before I discovered this software. Great for insurance sales.

How quickly you can move from one call to the next. Pre-recorded messages that you can leave saves an enormous amount of time.

You have to go to a different screen to delete a contact It's not easy to upload the contacts from a spreadsheet if you're not good with spreadsheets.

I would like to tell that this software in my experience is by far the best power dialer I've ever used. I switched with many companies before using this software. I tried many other dialers and nothing compares with this software. If you have a company and you want to make your telesales hyper-productive than use this software. Highly recommend. Great and friendly support. It's really simple to use. You just have to import a list and you are ready to make calls. You press the start button and it automaticly calls each number of your list. Once you disconnect from the call than it automaticly calls the other number from your list. You can send automatic emails, faxes, from pre-defined templates you made. Hyper intuitive and made for professional telesales who needs to get more leads. Plus they offer a free trial so you can see the power of this software.

Ease of use, makes me and my telesales hyper-productive.

None.