Dialing settings
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About eTollFree
eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in.
The customizable campaign management feature allows businesses to call all phone numbers available for each lead. eTollFree allows agents to view details for calls in a queue. They can then select calls to take from their agent screen. It allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents.
eTollFree's automatic call distribution system distributes unique contacts to multiple agents to avoid call repetitions. The real-time reporting system of eTollFree enables agents, managers and team leaders to analyze call campaign performance.
Users can set up answering machine detection, send calls to voicemail, provide custom greetings or drop calls. It has a time-clock application to track user work time.
25 Reviews of eTollFree
Average User Ratings
Overall
4.76 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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Showing 1-20 of 25 reviews
May 2017
Howard from Green Earth Assessments
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Great interface and easy to use
It is very easy to use compared to some that I've used in the past.
Pros
I like the user interface. Its clean and easy to use. Also the tech support has been great! I learned the system very quickly and was up and running in no time.
Cons
The thing I had the biggest problem with was leaning how to set up new users and campaigns. I had to use Tech support for that. Not a real problem but it wan't obvious to set up.
Response from eTollFree of
Replied May 2017
Thank you Howard
September 2018
Laura from Dikor, LLC
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Great Deal
Love how easy the set-up was. The price for what you get is really good too
Pros
Can help you business to seem larger than it is
Cons
It seems to automatically go to voicemail rather than ringing on my phone so I can never actually ansythe call
Response from eTollFree of
Replied October 2018
Thanks for using our service. As for your issue with your calls going directly to voicemail, did you contact our customer support to help you with this matter? Please do, we would be happy to help.
October 2018
Clinton from HR
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
October 2018
CEO
It has done everything it was suppose to do.
Pros
System works very well. I like the flexibility the program offers and the email notices when messages are left.
Cons
Difficult to change without help and customer service is hard to make contact with. However, it should be noted it has been over three years since I have had to make any changes. Some difficulty understanding my statement and the billing process.
Response from eTollFree of
Replied October 2018
Thank you for your review. We are glad that you enjoy the flexibility of our software. If you need any changes to your service, there are tutorial videos to help assist you as well as our customer service is available between Mon-Friday 8am-6pm CST. You can contact us either through live chat, phone or email. We also have 24/7 afterhours support.
January 2019
Jozef from AJ Services
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Great product for value
Pros
availability and easy to use is the most important to me.
Cons
It doesn't have a voip app that comes on the iPhone.
Response from eTollFree of
Replied January 2019
We appreciate your kind words, Jozef. Thank you for being a valued client. Please contact me to discuss apps that integrate with our eDialer for iphone and android.
March 2017
Arnab from Versacor International
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2017
Affordable..
Affordable, all-in-one performance by eTollFree service which fulfill your customer service for all kind of small and medium business. Excellent support provided by the team.
Pros
Affordable and easy to use. Support team is also great.
Cons
None at this time
Response from eTollFree of
Replied March 2017
Thank you Arnab, you are a loyal client and we value your feedback!
September 2018
Robert from Let Us Hang
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2018
It does the job!
It does the job at an affordable rate!
Pros
It does the job! Easy billing! No issues!
Cons
Monthly fee, even if you do not use the service!
Response from eTollFree of
Replied October 2018
Thanks for your feedback, we appreciate the honest review. We are glad you enjoy using our service and are happy with our rates and easy billing.
October 2018
Del from Romantic Scents
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Great service
Pros
Low cost and affordability and plus i can fax
Cons
Well nothing i can think of right now. Thanks
Response from eTollFree of
Replied November 2018
It's wonderful that you find value in our service. We try to make are cost low and affordable for everyone. We appreicate your business.
January 2019
Chris from Superior Facility Service Group
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Love it!
Excellent!
Pros
We think it is wonderful. Everything works just fine
Cons
Nothing. All appeared just fine to me and the team.
Response from eTollFree of
Replied January 2019
Chris, we think you're wonderful too! Thank you for your business. Let us know if you need anything.
September 2018
Rich from LNR Propertiess LLC
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2018
LNR Properties Review of ETollFree
I haven't had any problems with ETollFree. the number has always worked without any interruptions of service.
Pros
The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.
Cons
I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.
Response from eTollFree of
Replied October 2018
We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback!
September 2018
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Ease of use
Pay only for what you use.
Pros
Cost is quite low and only pay as you need.
Cons
Nothing. Very predictable and easy to us.
Response from eTollFree of
Replied October 2018
Thank you, we are glad that you enjoy using our service.
January 2019
valentino from HawkEyeView
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
1.0
Value for money
5.0
Customer support