Dialing settings
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About eTollFree
eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in.
The customizable campaign management feature allows businesses to call all phone numbers available for each lead. eTollFree allows agents to view details for calls in a queue. They can then select calls to take from their agent screen. It allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents.
eTollFree's automatic call distribution system distributes unique contacts to multiple agents to avoid call repetitions. The real-time reporting sys...
28 Reviews of eTollFree
Average User Ratings
Overall
4.68 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2018
Rich from LNR Propertiess LLC
Verified Reviewer
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2018
LNR Properties Review of ETollFree
I haven't had any problems with ETollFree. the number has always worked without any interruptions of service.
Pros
The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.
Cons
I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.
Response from eTollFree
Replied October 2018
We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback!
December 2020
AJ from Innovare PRM
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
December 2020
Service matters
Our objective was to manage multiple blended lines of business as a service provider ourselves using this technology to support our clients. Without prompt knowledgeable support you end up with downtime,, missing or inoperative call routing, incorrect or improperly performing call greetings, and in a virtual call center environment eny of these flaws can do damage, but combined they can be fatal.
Pros
the software is ROBUST and has all of the features (and more) that you could ask for.
Cons
You cannot use the features because there are so many that have impacts on so many more that configuration is akin to a labryinth of mythic call center proportions. You end up becoming dependent on support from eTollFree and that is where your fate becomes sealed. To call their ticket taking process support would be to give it too much credit. Someone takes tikcets and they sit around for a while and then you follow back up and they say its done when nothing is done. then you open a new ticket and start the cycle again.
Reasons for Choosing eTollFree
Startup costs and overrall pricing
Reasons for Switching to eTollFree
Enhanced features
January 2019
valentino from HawkEyeView
Company Size: 2-10 employees
Industry: Security and Investigations
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
5.0
Customer support
2.0
Functionality
5.0
January 2019
Great in theory!
It wonderful to use to project a professional business but don't advertise the number right away until you make sure it works, especially if your from Canada
Pros
The price and options are reason enough to try the service out
Cons
Not enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up.
Response from eTollFree
Replied January 2019
Val, Your review shows you're an edialer client using our system however; records show you're only using phone numbers from us while using another service providers VoIP. After testing both lines in Sept 2018, we concluded the 2 issues were with press 1- your phone number rang with no answer, and press 2- the VoIP phone number you used with another provider did not work. The IP address you were using was invalid. We didn't hear back from you. From: eTollFree Support Sent: Tuesday, September 11, 2018 11:26 AM To: hawkeyeview@ Cc: eTollFree Support Subject: Acct 17085 Hi Val, Here is the result of the test calls that we have conducted for the auto attendant. Press 1: - It rings for a long time and when it answers there is silence Press 2: - It is a VOIP connection - We can see that calls are going to this IP and it is the IP is not picking up - It also not a valid IP address Please let us know if you'll need further assistance. eTollfree Support
May 2017
Howard from Green Earth Assessments
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Great interface and easy to use
It is very easy to use compared to some that I've used in the past.
Pros
I like the user interface. Its clean and easy to use. Also the tech support has been great! I learned the system very quickly and was up and running in no time.
Cons
The thing I had the biggest problem with was leaning how to set up new users and campaigns. I had to use Tech support for that. Not a real problem but it wan't obvious to set up.
Response from eTollFree
Replied May 2017
Thank you Howard
September 2018
Laura from Dikor, LLC
Company Size: 1 employee
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Great Deal
Love how easy the set-up was. The price for what you get is really good too
Pros
Can help you business to seem larger than it is
Cons
It seems to automatically go to voicemail rather than ringing on my phone so I can never actually ansythe call
Response from eTollFree
Replied October 2018
Thanks for using our service. As for your issue with your calls going directly to voicemail, did you contact our customer support to help you with this matter? Please do, we would be happy to help.
