Fenero is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.

Fenero’s inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.

Users can create custom caller IDs for each campaign, dialing list or individual lead. With Fenero, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Fenero enables managers to record calls and monitor agents’ desktops during each call.

Fenero provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.

Assign users
Assign users

Assign users

Edit list fields

Edit list fields

Email queues

Email queues

launch pad

launch pad

Hours

Hours

Live chat

Live chat

Supported Operating System(s):

Web browser (OS agnostic)



13 Reviews of Fenero

Overall rating

5.0 / 5 stars

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Geraldine from N.S Systems

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

October 2018

Great call center Platform

Extremely satisfying best of all

Pros

Its very user-friendly excelent with the records and to put together all the call center needs you can even used it from your mobile device and the support its awsome

Cons

the recording file for the calls its not unlimited

Review Source: Capterra

Carlo Angelo from Verticom Solutions

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Astonishing! I would recommend Fenero to other Virtual companies out there!

It just takes 1 person to manage the software.

Pros

The support is awesome! Easy to navigate, has self help knowledge base, real time reporting, easy to create stations and users, ...everything!

Cons

Honestly, I don't know what is / are not to like using Fenero. It give me what I need to run my virtual call center. #FeneroRocks

Review Source: Capterra

Javan from Bethel Communications Limited

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

User friendly interface, easy to set up and great reporting.

Pros

Very complex use of API for almost all features, real time and historical reports, easy to use, set up, and maintenance. Very useful features to handle both inbound and outbound campaigns. Setting up is very easy and their support page is very detailed.

Cons

Fenero does daily backups and maintenance at mid night which last about half hour and which somewhat disrupts 2/7 campaigns.

Review Source: Capterra

Andre from offrs

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

We have been using Fenero for over one year now and could not be happier.

Pros

The software is very easy to use. It is also very well supported, packed with features and amazing reporting.

Review Source: Capterra

Smitha from TeleDirect Call Centers

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

We have had a very positive experience working with Fenero !

Pros

The platform has all the features you can possibly want or think of. The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center !

Review Source: Capterra

Francis from Miranda Research and Consultancy

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Incomparable

A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.

Pros

Great quality of calls, great support and easy to use apps to manage different campaigns.

Review Source: Capterra

Thomas from Denver Business Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

World Class Software

This software is very user-friendly, completely free, the support staff is amazing, the software is bug free And glitch free.

Pros

I am absolutely blown away by this software. When I signed up, it was easy, FREE and I got up and running within about 15 minutes. Rep reached out to greet me and help answer and questions I had. He showed me a lot of great informative videos that guide you through setup. If you're looking for a cloud based contact center THIS ONE IS BY FAR THE BEST... I searched and searched for the software that would work for my business, and when I came across Fenero and signed up I instantly knew how amazing of a find this was. Don't believe me? Ok try signing up.... Nothing to download and no charges..... what is there to lose? Besides the lost time searching for software. Trust me on this one.

Cons

Hmm, I'm trying to think of any cons....... I have to honestly say, I cannot think of any bad things about this software. It's very user friendly, has separate portals for agents and managers. It's awesome!

Review Source: Capterra

Response: Fenero, Fenero

August 2017

Awesome experience getting Denver Business Systems up and running with Fenero!

Oscar from First Loan Choice

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Wonderful experience!

Process optimization and cost-reductions

Pros

The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality

Cons

There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!

Review Source: Capterra

Ray from Clean Slate Finance

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

The Fenero team has been there for me since the day I opened the doors to my business. Best there is

Speed and simplicity it's that simple!

Pros

This has to be the most user friendly system and software available. What ever your needs are they can accommodate!

Cons

There is not one negative thing I am think of about the Fenero Team and their software. I am not the most computer literate and this software makes me feel like a computer whiz!

Review Source: Capterra

Jessica from LifeCell

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

IT and Call Center Manager perspective.

Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.

Pros

Pros:
- Agent and Manager Interface is user-friendly.
- Reporting fits our needs.
- Ease of initial start up.
- Ease of Campaign setup.
- Economically friendly billing plans.
- Great Features available to customize campaign specifics.


Cons

Cons:
-Storage for Recorded calls is no longer unlimited nor specified.
-inconsistency in support protocols.

Review Source: Capterra

Alejandro from SoBe Business Solutions, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Great partner!

Fenero has proven to be a great Telecom partner. Their team is composed of individuals with prior Call Center experience. They have leveraged this experience to create a system that includes everything that the big boys use! And all this for just 2 cents/min!

Pros

Multiple features for a very affordable price

Cons

The initial setup does require I.T. proficiency. You are able to add their support plan to help you with this.

Review Source: Capterra

Susan from Adzzup Inc

Ease-of-use

Value for money

Customer support

Functionality

April 2017

The contact center that addresses all my pain points when comes to the management side if it!

I love Fenero and am not new to the call centers. I have used many over the years, Five9, CallFire, Chase data, fillterZen call,8x8 and a few in between. Fenero allows me to run my call center from my iPhone and the fact I no longer have to scrub leads or filter I love.

Review Source: Capterra

Andre from Referrizer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Fenero is CRITICAL for our SUCCESS

I can tell, that after starting to work with Fenero Call Center system Referrizer (our company) is - Hiring 5-10 people per week - Doubling on our sales every 2-3 months - Growing with revenue, cients and employees constistantyl What we like about it is - Performance based system - We don't pay for seats, just for effective minutes of dialing - REPORTS are critical for the success - so much flexiblity - CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

Pros

- Web based - no hardware needed
- Performance based system - We don't pay for seats, just for effective minutes of dialing
- REPORTS are critical for the success - so much flexibility
- CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

Cons

Cons:
- Need option to add automated billing for purchasing minutes.

Review Source: Capterra

Displaying 1 - 13 of 13 reviews