# Qubicles Software Reviews, Demo & Pricing - 2026 > Review of Qubicles Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/fenero-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Qubicles Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Qubicles 2026: Benefits, Features & Pricing Wondering if Qubicles is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Qubicles 4.4 [(24)](https://www.softwareadvice.com/call-center/fenero-profile/#reviews) Pricing Starting at $19.99 per month ### About Qubicles Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs. Qubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool. Users can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call. Qubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software. Wondering if Qubicles is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Qubicles User Interface ## Popular Qubicles Alternatives Main Product Qubicles 4.4 [(24)](https://www.softwareadvice.com/call-center/fenero-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.83Value for money - 3.92Customer support - 4.42Functionality Pricing Starting at $19.99 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [LeadDesk](https://www.softwareadvice.com/contact-center/leaddesk-profile/) 4.8 [(13)](https://www.softwareadvice.com/contact-center/leaddesk-profile/#reviews) Ratings Breakdown - 4.69Ease of use - 4.69Value for money - 4.77Customer support - 4.54Functionality Pricing Starting at €99.00 per month Get Price ## Qubicles Pricing and Plans Starting price: $19.99 per month Free Trial Free Version Agents Free Spirit $0.00 flat rate, per month Plan includes: - Forever Free for Browsing - View Available Courses - View Job Openings. Agents Go Getter $19.99 flat rate, per month Plan includes: - 1 Free Background Check - 20 Qubicle (QBE) Tokens - Agent Portal and Reports - Create - Cryptocurrency Rewards - Host or Attend Courses - View and Apply to Jobs Free Support $0.00 per user, per month Plan includes: - $0.02 Cents Per Minute - Core Features Available - Self-Service Knowledgebase - Self Service Support - Unlimited Users Silver Support $249.00 per month Plan includes: - $0.02 Cents Per Minute - 1 Professional Service Hour - 250 Qubicle (QBE) Tokens - 4 Hour Response Time Guarantee - All Features Available - Chat - Email & Phone Support - One-Time Onboarding & Live Training - Unlimited Users Gold Support $999.00 per user, per month Plan includes: - $0.02 Cents Per Minute - 1000 Qubicle (QBE) Tokens - 2 Hour Response Time Guarantee - 2 Professional Service Hours - All Features Available - Onboarding & on-Demand Training - Silver Support & in-Person Option - Unlimited Users Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Qubicles Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Qubicles AI Copilot Alerts/Escalation Answering Machine Detection API Auto-Dialer Automatic Call Distribution Autoresponders Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Scheduling Campaign Management Chat/Messaging Computer Telephony Integration Customer Database Customizable Forms Customizable Reports Data Import/Export Drag & Drop Email Management Inbound Call Center Integrations Management Interaction Tracking Knowledge Base Management Lead Distribution Live Chat Manual Dialer Multi-Channel Data Collection Outbound Call Center Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Real-Time Analytics Real-Time Chat Real-Time Data Self Service Portal Softphone Summary Reports Support Ticket Management Survey/Poll Management Surveys & Feedback Voice Mail Workflow Management ## Qubicles Integrations Gmail Integration rated undefined from -1 review ## Qubicles User Reviews Overall Rating 4.4 Ratings Breakdown 5 54% 4 29% 3 17% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.8 Customer support 3.9 Functionality 4.4 Have you used Qubicles and would like to share your experience with others? Francis E. Verified reviewer Used daily for less than 2 years Review source Reviewed November 2017 Incomparable 5 A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great quality of calls, great support and easy to use apps to manage different campaigns. Read More AP Alex P. Verified reviewer Consumer Services 11-50 employees Used daily for less than 2 years Review source Reviewed May 2020 OVERVIEW 4 I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It's very easy to set up and it requires almost no expertise to get it going. Cons: In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. Reasons for choosing Qubicles Mainly that uses a prepaid option so you top up the account as you go and that it has the option to rank agents in the queue based on their skills. Reasons for switching to Qubicles That required java and was a tad expensive for the value I was getting out of it. Read More DA Daryl A. Verified reviewer Political Organization 2-10 employees Used daily for less than 12 months Review source Reviewed April 2019 Powerful tool 3 Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though! Ratings Breakdown 2 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Flexibility, cost effectiveness, scalability. Cons: There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. Read More JP Jessica P. Cosmetics 51-200 employees Used daily for more than 2 years Review source Reviewed April 2017 IT and Call Center Manager perspective. 4 Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 4 Functionality Pros: Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. Read More AV Abhishek V. Verified reviewer Retail 11-50 employees Used daily for less than 2 years Review source Reviewed April 2019 Affordable solution but needs to work on its software for better reliability and performance 4 Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 3 Functionality Pros: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. Cons: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. Read More AC Andre C. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 12 months Review source Reviewed April 2017 Fenero is CRITICAL for our SUCCESS 5 I can tell, that after starting to work with Fenero Call Center system Referrizer (our company) is - Hiring 5-10 people per week - Doubling on our sales every 2-3 months - Growing with revenue, cients and employees constistantyl What we like about it is - Performance based system - We don't pay for seats, just for effective minutes of dialing - REPORTS are critical for the success - so much flexiblity - CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- Web based - no hardware needed - Performance based system - We don't pay for seats, just for effective minutes of dialing - REPORTS are critical for the success - so much flexibility - CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it. Cons: Cons: - Need option to add automated billing for purchasing minutes. Read More OG Oscar G. Computer & Network Security 11-50 employees Used daily for more than 2 years Review source Reviewed July 2017 Wonderful experience! 5 Process optimization and cost-reductions Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality Cons: There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use! Read More JG Javan G. Verified reviewer Outsourcing/ Offshoring 51-200 employees Used daily for more than 2 years Review source Reviewed December 2017 User friendly interface, easy to set up and great reporting. 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Very complex use of API for almost all features, real time and historical reports, easy to use, set up, and maintenance. Very useful features to handle both inbound and outbound campaigns. Setting up is very easy and their support page is very detailed. Cons: Fenero does daily backups and maintenance at mid night which last about half hour and which somewhat disrupts 2/7 campaigns. Read More MB Mario B. Verified reviewer Capital Markets 11-50 employees Used daily for less than 2 years Review source Reviewed May 2020 Good solution 4 Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: It's a very simple application, easy to integrate and manage posting via API. The homepage is useful Cons: We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain. An auto billing would be great so we are not having to log in and make a deposit to avoid the campaigns being turned off. Read More JT Jennifer T. Verified reviewer Education Management 2-10 employees Used daily for less than 6 months Review source Reviewed April 2019 Great experience with Fenero 5 Overall my experience has been great. I have found a solution which is functional, priced well, with great customer service. Exactly what I was looking for. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We just started with Fenero and find the overall functionality for the money extremely valuable. It does everything we need (and more) and the pricing model is very fair. More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. As well, the reps have been exceptional answering my questions as I set up the system to support our needs. I couldn't ask for better support. Thank you! Cons: I would like a more streamline way of adding call comments, then exporting them in a condensed manner. I have worked with the reps to figure out a solution which works for us ... which is great ... but it would make sense to be able to record notes after each call without them being exported on individual lines. Read More Showing 1 - 10 of 24 Reviews Load More Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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