Fenero software


12 reviews(5.0/5)
12 reviews(5.0/5)

Fenero is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.

Fenero’s inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.

Users can create custom caller IDs for each campaign, dialing list or individual lead. With Fenero, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Fenero enables managers to record calls and monitor agents’ desktops during each call.

Fenero provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.

Supported Operating System(s):
Web browser (OS agnostic)

12 Reviews of Fenero

Showing 1 - 12 of 12

Start your review of Fenero

Click to start
  • Carlo Angelo from Verticom Solutions

    July 2018

    Astonishing! I would recommend Fenero to other Virtual companies out there!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It just takes 1 person to manage the software.

    Pros

    The support is awesome! Easy to navigate, has self help knowledge base, real time reporting, easy to create stations and users, ...everything!

    Cons

    Honestly, I don't know what is / are not to like using Fenero. It give me what I need to run my virtual call center. #FeneroRocks

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Javan from Bethel Communications Limited

    Number of employees: 51-200 employees

    December 2017

    User friendly interface, easy to set up and great reporting.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very complex use of API for almost all features, real time and historical reports, easy to use, set up, and maintenance. Very useful features to handle both inbound and outbound campaigns. Setting up is very easy and their support page is very detailed.

    Cons

    Fenero does daily backups and maintenance at mid night which last about half hour and which somewhat disrupts 2/7 campaigns.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Andre from offrs

    Number of employees: 51-200 employees

    December 2017

    We have been using Fenero for over one year now and could not be happier.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very easy to use. It is also very well supported, packed with features and amazing reporting.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Smitha from TeleDirect Call Centers

    Number of employees: 201-500 employees

    November 2017

    We have had a very positive experience working with Fenero !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The platform has all the features you can possibly want or think of. The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center !

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Francis from Miranda Research and Consultancy

    November 2017

    Incomparable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.

    Pros

    Great quality of calls, great support and easy to use apps to manage different campaigns.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Thomas from Denver Business Services

    Number of employees: 2-10 employees

    August 2017

    World Class Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is very user-friendly, completely free, the support staff is amazing, the software is bug free And glitch free.

    Pros

    I am absolutely blown away by this software. When I signed up, it was easy, FREE and I got up and running within about 15 minutes. Rep reached out to greet me and help answer and questions I had. He showed me a lot of great informative videos that guide you through setup. If you're looking for a cloud based contact center THIS ONE IS BY FAR THE BEST... I searched and searched for the software that would work for my business, and when I came across Fenero and signed up I instantly knew how amazing of a find this was. Don't believe me? Ok try signing up.... Nothing to download and no charges..... what is there to lose? Besides the lost time searching for software. Trust me on this one.

    Cons

    Hmm, I'm trying to think of any cons....... I have to honestly say, I cannot think of any bad things about this software. It's very user friendly, has separate portals for agents and managers. It's awesome!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Fenero, Fenero

    August 2017

    Awesome experience getting Denver Business Systems up and running with Fenero!

  • Oscar from First Loan Choice

    Number of employees: 11-50 employees

    July 2017

    Wonderful experience!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Process optimization and cost-reductions

    Pros

    The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality

    Cons

    There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!

    Review Source: Capterra
  • Ray from Clean Slate Finance

    Number of employees: 11-50 employees

    July 2017

    The Fenero team has been there for me since the day I opened the doors to my business. Best there is

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Speed and simplicity it's that simple!

    Pros

    This has to be the most user friendly system and software available. What ever your needs are they can accommodate!

    Cons

    There is not one negative thing I am think of about the Fenero Team and their software. I am not the most computer literate and this software makes me feel like a computer whiz!

    Review Source: Capterra
  • Jessica from LifeCell

    Number of employees: 51-200 employees

    April 2017

    IT and Call Center Manager perspective.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.

    Pros

    Pros:
    - Agent and Manager Interface is user-friendly.
    - Reporting fits our needs.
    - Ease of initial start up.
    - Ease of Campaign setup.
    - Economically friendly billing plans.
    - Great Features available to customize campaign specifics.


    Cons

    Cons:
    -Storage for Recorded calls is no longer unlimited nor specified.
    -inconsistency in support protocols.

    Review Source: Capterra
  • Alejandro from SoBe Business Solutions, LLC

    Number of employees: 2-10 employees

    April 2017

    Great partner!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fenero has proven to be a great Telecom partner. Their team is composed of individuals with prior Call Center experience. They have leveraged this experience to create a system that includes everything that the big boys use! And all this for just 2 cents/min!

    Pros

    Multiple features for a very affordable price

    Cons

    The initial setup does require I.T. proficiency. You are able to add their support plan to help you with this.

    Review Source: Capterra
  • Susan from Adzzup Inc

    April 2017

    The contact center that addresses all my pain points when comes to the management side if it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love Fenero and am not new to the call centers. I have used many over the years, Five9, CallFire, Chase data, fillterZen call,8x8 and a few in between. Fenero allows me to run my call center from my iPhone and the fact I no longer have to scrub leads or filter I love.

    Review Source: Capterra
  • Andre from Referrizer

    Number of employees: 51-200 employees

    April 2017

    Fenero is CRITICAL for our SUCCESS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can tell, that after starting to work with Fenero Call Center system Referrizer (our company) is - Hiring 5-10 people per week - Doubling on our sales every 2-3 months - Growing with revenue, cients and employees constistantyl What we like about it is - Performance based system - We don't pay for seats, just for effective minutes of dialing - REPORTS are critical for the success - so much flexiblity - CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

    Pros

    - Web based - no hardware needed
    - Performance based system - We don't pay for seats, just for effective minutes of dialing
    - REPORTS are critical for the success - so much flexibility
    - CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

    Cons

    Cons:
    - Need option to add automated billing for purchasing minutes.

    Review Source: Capterra
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639