Fenero Software


 

Fenero is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.

Fenero’s inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.

Users can create custom caller IDs for each campaign, dialing list or individual lead. With Fenero, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Fenero enables managers to record calls and monitor agents’ desktops during each call.

Fenero provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.

 

Fenero - Assign users
 
  • Fenero - Assign users
    Assign users
  • Fenero - Edit list fields
    Edit list fields
  • Fenero - Email queues
    Email queues
  • Fenero - launch pad
    launch pad
  • Fenero - Hours
    Hours
  • Fenero - Live chat
    Live chat
Supported Operating System(s):
Web browser (OS agnostic)

10 Reviews of Fenero

Showing 1-10 of 10

 

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Javan from Bethel Communications Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

User friendly interface, easy to set up and great reporting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very complex use of API for almost all features, real time and historical reports, easy to use, set up, and maintenance. Very useful features to handle both inbound and outbound campaigns. Setting up is very easy and their support page is very detailed.

Cons

Fenero does daily backups and maintenance at mid night which last about half hour and which somewhat disrupts 2/7 campaigns.

Review Source: Capterra
 

Andre from offrs
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

We have been using Fenero for over one year now and could not be happier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very easy to use. It is also very well supported, packed with features and amazing reporting.

Review Source: Capterra
 

Smitha from TeleDirect Call Centers
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

We have had a very positive experience working with Fenero !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The platform has all the features you can possibly want or think of. The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center !

Review Source: Capterra
 

Francis from Miranda Research and Consultancy

November 2017

November 2017

Incomparable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lot, we were able to expand with the help of this software.
Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.

Pros

Great quality of calls, great support and easy to use apps to manage different campaigns.

Review Source: Capterra
 

Oscar from First Loan Choice
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Wonderful experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Process optimization and cost-reductions

Pros

The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality

Cons

There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!

Review Source: Capterra
 

Ray from Clean Slate Finance
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

The Fenero team has been there for me since the day I opened the doors to my business. Best there is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Speed and simplicity it's that simple!

Pros

This has to be the most user friendly system and software available. What ever your needs are they can accommodate!

Cons

There is not one negative thing I am think of about the Fenero Team and their software. I am not the most computer literate and this software makes me feel like a computer whiz!

Review Source: Capterra
 

Jessica from LifeCell
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

IT and Call Center Manager perspective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers.

Pros:
- Agent and Manager Interface is user-friendly.
- Reporting fits our needs.
- Ease of initial start up.
- Ease of Campaign setup.
- Economically friendly billing plans.
- Great Features available to customize campaign specifics.


Cons:
-Storage for Recorded calls is no longer unlimited nor specified.
-inconsistency in support protocols.

Pros

Pros:
- Agent and Manager Interface is user-friendly.
- Reporting fits our needs.
- Ease of initial start up.
- Ease of Campaign setup.
- Economically friendly billing plans.
- Great Features available to customize campaign specifics.


Cons

Cons:
-Storage for Recorded calls is no longer unlimited nor specified.
-inconsistency in support protocols.

Advice to Others

Improve support protocols between Fenero and Customer and clarity their of.

Review Source: Capterra
 

Alejandro from SoBe Business Solutions, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great partner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fenero has proven to be a great Telecom partner. Their team is composed of individuals with prior Call Center experience. They have leveraged this experience to create a system that includes everything that the big boys use! And all this for just 2 cents/min!

Pros

Multiple features for a very affordable price

Cons

The initial setup does require I.T. proficiency. You are able to add their support plan to help you with this.

Review Source: Capterra
 

Susan from Adzzup Inc

April 2017

April 2017

The contact center that addresses all my pain points when comes to the management side if it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love Fenero and am not new to the call centers. I have used many over the years, Five9, CallFire, Chase data, fillterZen call,8x8 and a few in between. Fenero allows me to run my call center from my iPhone and the fact I no longer have to scrub leads or filter I love.

Review Source: Capterra
 

Andre from Referrizer
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Fenero is CRITICAL for our SUCCESS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can tell, that after starting to work with Fenero Call Center system Referrizer (our company) is
- Hiring 5-10 people per week
- Doubling on our sales every 2-3 months
- Growing with revenue, cients and employees constistantyl

What we like about it is
- Performance based system - We don't pay for seats, just for effective minutes of dialing
- REPORTS are critical for the success - so much flexiblity
- CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

Pros

- Web based - no hardware needed
- Performance based system - We don't pay for seats, just for effective minutes of dialing
- REPORTS are critical for the success - so much flexibility
- CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

Cons

Cons:
- Need option to add automated billing for purchasing minutes.

Review Source: Capterra