I would highly recommend Fluentstream for your internet telephone needs.

It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

The sound quality is excellent. Customer service is excellent, starting with chat service that promptly fixes any problems that occur.

FluentStream helps my employees provide better quality of service than they were able to provide with our old PBX system. This has been a total win for our company and for our clients.

Value for the Cost is outstanding - significant savings over past providers.

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines.

Pricing that makes for a reasonable migration and a quick and easy setup. Excellent support team, always calm and helpful.

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed.

Customer service is excellent - they are very helpful and get back to you quickly.

We have Cisco SPA508G and they are good phones - but the programming is a little more complex to integrate if you need a custom setup.

In April of 2017 my wife was diagnosed with cancer. We also had to close a second office.

Overall, my experience with FS was fairly negative. I think I joined at a really bad time, I would say the call quality for half our calls was bad.

The many different features are great, and for how much you are paying it's really impressive. On-boarding was outstanding - rapid response, very helpful.

Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

It is very difficult for callers to leave a message, thus many of the parents do not. It is not easy to change the voicemail message.

When we finally caught the problem with the bill this last month we notified them. We also told them we were changing to another vendor.

It's been world-class amazing from the sales process, to onboarding, to daily use.

The software is fairly straightforward like most VOIP systems.

US Dollar

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise deployment options.


The auto-attendant functionality within FluentStream allows users to record call greeting messages and play it for the callers. This feature works as a virtual receptionist and directs calls directly to the information, team or individual, as per their request. The conference bridge functionality of the software comes with a virtual meeting room in which any number of users can call in and join meetings. Users can also record their meetings and customer calls and use it for call training, reference and quality assessment.


The reporting functionality of the software features automated scheduling functionality, which enables users to create and send customized reports via email. It is available on a per user per month subscription basis.



LongDescription

Support Ticket Management

Real Time Analytics

Call Duration

Call Tagging

Call Volume

Call Transfer

Surveys & Feedback

Inbound Reporting

Customizable Reports

HIPAA Compliant

SMS Messaging

Real Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Call Recording

Call Logging

On-Demand Recording

Call Center Management

Unattended Call Management

Presentation Streaming

VoIP

Call Routing

Multi-Location

Self Service Portal

Text to Speech

Recording

VoIP Connection

Help Desk Management

Outbound Call Center

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Multi-Channel Communication

Queue Management

Workflow Management

Predictive Dialer

Caller ID

Computer Telephony Integration

Telemarketing Management

Real-Time Chat

Manual Dialer

Multiple Parties

Outbound Reporting

Alerts/Escalation

Open Database Design

Reporting/Analytics

Who Answered Log

Video Conferencing

Call Transcription

Call Monitoring

Archiving & Retention

Call Tracking Metrics

Live Chat

Campaign Management

Virtual Assistant

By-Extension Reporting

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

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