NICE offers the ability to integrate most communication channels in to a single agent interface.

When there is an outage it can be very difficult as the whole system typically fails at the same time. This has been very rare fortunately.

Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50.

Nothing at this time that I dislike about this software.

Absolute worst implementation I have experienced. Ineffective account management.

The most important thing that I like about this software is that it is tracking everything you do.

This one is sleek looking, easy to use and the call/time tracking features are very useful. Probably the best software I've used for a helpdesk yet.

The software delivers on the promises. Easy to use, priced right and user friendly.

Also difficult to receive support...everything has to go through me (the admin) and it's been very disruptive to my day to day.

NiC tends to run into an error when agent is on high avail then a call suddenly comes in, it gives an agent leg error. There are times that customer could not hear agent on the other line yet or vv.

Support of NICE is amazing and agents would need a very minimal to no training. The screen is slick and intuitive and hardly see any crashes.

Sometimes the information is a little difficult to locate. Customer service is hit or miss depending on the situation you are calling about.

There is no backup or failsafe when there is an outage. There are days that go by where people have continual issues logging in and clearing cache and cookies SHOULD fix, but does not.

I like the flexibility to work from anywhere that there is a computer and an internet connection. I am glad that I do not have to have specific hardware.

Overall this has been a pretty good software upgrade since it integrates with all the other NICE products and the support is amazing.

The technical support is awful. You have to submit examples every day because the examples expire.

The software is so easy to integrate and can withstand many employees. It helps manage the teams effectively.

Overall, the experience has been great. Especially on the analytics part, it helps me with identifying key areas I should be concentrating on so my team can be effective in their role.

Rejection of calls - it sometimes refuses your calls if your system doesn't pick up quick enough.

I use NICE in contact to receive calls from our client. I can say that the software is reliable and very easy to use.

Overall NICE inContact is a very user friendly software and I recommend it for any call centers.

We like incontact but we are a smaller company and everything cost money and I don't know if we are getting everything out of what we are currently paying.

I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized.

I like Tenfold's ability to identify the caller quickly; as well as present a way to connect with the person you are talking to through LinkedIN or other avenues.

The ability to make calls and record notes quickly.

The ability to add notes about the call within the program changed a lot of how our office works towards leads.

The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

There are technical issues from time to time, where tenfold is not working or creating any calls in Salesforce.

Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.

What I like most about tenfold is the ease of use and integration with other apps as well as the customer support from the team behind.

Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities.

The pop-ups can actually be a little bit finicky and hard to move around while on the phone with someone.

Sometimes duplicate accounts or people with the same name will get confusing but I can hardly blame that on the software.

The only slight complaint I have is that sometimes I have to click a phone number multiple times before it call. This happens very rarely.

I like how it integrates with Salesforce very easily. I love the shortcut codes that help me plan for my future appointments.

Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeting enough. Tenfold’s customer service is fantastic.

My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.

I like that it is easy to track my goals, and reach my goals daily, as well as log my call information correctly. Make my day easier, as well as working actually fun.

The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes.

I love the ease of use this product gives me to my day to day use. I can easily go thorugh many more calls and that means more money in my pocket.

Great Telemarketing tool, helps to track and record communication with customers that one can always refer to for account activity and progress.

The is product is easy to use and a useful tracking tool. On occasion there can be a glitch but luckily customer service is excellent.

Love that this is so easy to use every day. It's great for logging calls and keeping track of customer interactions, click to call is very convenient.

We've had problems with tenfold not recording our number of calls or having a severe lag every now and then.

US Dollar

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone empowers brands to achieve these objectives on one interaction-centric platform with rich CX capabilities and an AI purpose-built for CX to deliver truly remarkable customer experiences.

NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. 

With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.

CXone is a highly composable and customizable platform with industry-leading CRM integrations, over 400 RESTful APIs, robust SDKs, a development center, DEVone partner program, and the CXexchange marketplace.

As a carrier, NICE offers native telephony services and is the only CCaaS provider to offer a MOS guarantee.

LongDescription

Support Ticket Management

Real-Time Analytics

Call Tagging

Employee Management

Call Transfer

Customer Surveys

Quality Management

Surveys & Feedback

Multi-Channel Management

Request Assignment

Performance Management

Email Alerts

Access Controls/Permissions

Activity Tracking

Leaderboards

SMS Messaging

Shift Swapping

Customer Service Analytics

Workflow Configuration

IVR/Voice Recognition

Automatic Call Distribution

Variable Workforce

Voice Mail

Timesheet Management

Rules-Based Workflow

Auto-Dialer

Blended Call Center

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Call Logging

Automated Routing

Labor Forecasting

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Template Management

VoIP

File Transfer

Call Routing

Process/Workflow Automation

Self Service Portal

Text to Speech

Recording

Contact Management

Customer Experience Management

VoIP Connection

Outbound Call Center

List Management

FCC Compliance

Skills Tracking

Survey/Poll Management

Recruitment Management

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Time & Attendance

AI/Machine Learning

Multiple Scripts

Workflow Management

Predictive Dialer

Real-Time Updates

Email Management

Ticket Management

Campaign Specific Caller ID

Budgeting/Forecasting

Time Off Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Telemarketing Management

Automated Scheduling

Real-Time Chat

Service Level Agreement (SLA) Management

Contractor Management

Chat/Messaging

Customizable Templates

Inbox Management

Macros/Templated Responses

Interaction Tracking

Manual Dialer

Multi-Language

Multiple Parties

Customer Journey Mapping

FTC Compliance

Alerts/Escalation

Mac OS

Web browser (OS agnostic)

Windows 8

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

NICE CXone

In Person

Live Online

Webinars

Documentation

Videos

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems.


Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively.


Tenfold can be implemented with little to no change to existing IT infrastructure.


Tenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.



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