Twilio Flex

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Ratings & Reviews

Overall Rating

4.05 / 5 (241)

4.55 / 5 (201)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

January 3, 2020

February 19, 2020

Pros/Cons

  • Pros

  • I like the fact it can do pretty much anything you need it to do.

  • I like how everything is neatly organized and easy to find. I also like how you can customize your screen to show only what you need to avoid screen clutter.

  • Cons

  • Cost per user was a but high, but understandable.

  • Call center implementation is very expensive, but you also get what you pay for. More recently there are bugs of users numbers not routing correctly.

  • Pros

  • Super fast to integrate. Lots of code examples.

  • Super easy service to set up number. Wether I need to provision a number for texting and voice or fax, Twilio is my favorite phone provider to use.

  • Cons

  • It's a little intimidating at first. Lots of setup behind the scenes. However, once it's set up, it's a very solid product!

  • Debugging the product is a bit time consuming, but it is getting better.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2019

FrontRunners

2019

Number of times our advisors have recommended this product

(in the last 30 days)

2 Recommendations

1 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots