Innitel Predictive Dialer Software


 

Predictive Dialer by Innitel is an outbound call processing solution for call centers of sizes. Innitel Predictive Dialer filters calls and then connects agents with customers.

The real-time dashboard of the solution allows managers to check on the number of agents on call, duration of calls, number of important calls and waiting calls. The reporting and analytics feature of Innitel Predictive Dialer provides performance information on call centers. It allows users to upload lists of contacts into the system, and the contact lists can be verified and sorted according to contacts' time zones.

Predictive Dialer offers integration with many popular customer relationship management and financial platforms. 24/7 customer support service is available. The solution is available in English, Spanish, Arabic, French, Russian and Hebrew.

 

Innitel Predictive Dialer - Agent dashboard
 
  • Innitel Predictive Dialer - Agent dashboard
    Agent dashboard
  • Innitel Predictive Dialer - Call timing management
    Call timing management
  • Innitel Predictive Dialer - Campaign performance
    Campaign performance
  • Innitel Predictive Dialer - Dashboard
    Dashboard
  • Innitel Predictive Dialer - Session statistics
    Session statistics
Supported Operating System(s):
Web browser (OS agnostic)

36 Reviews of Innitel Predictive Dialer

Showing 1-20 of 36

 

Start your review of Innitel Predictive Dialer

Click to start
https://www.softwareadvice.com/call-center/innitel-predictive-dialer-review/

ha from viettel

February 2017

February 2017

ha ngoc dong

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

computer , offrer, cdc , telecommunication computer , offrer, cdc , telecommunicationcomputer , offrer, cdc , telecommunicationcomputer , offrer, cdc , telecommunicationcomputer , offrer, cdc , telecommunicationv

Source: Capterra
 

Chanan from Yatar

February 2017

February 2017

Amazing product and service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience

Source: Capterra
 

Michael from Melons west

February 2017

February 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

These guys are awesome.
Easy to work with.
Chat.
Problem solvers.
Always available and helpful.
I would recommend to anyone

Source: Capterra
 

Ari from Trade markets

February 2017

February 2017

Best Dialer in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Don't look anywhere, Innitel is the best Dialer out there.
Years of experience at your service.
Innitel!

Source: Capterra
 

Alex from Master card
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

Have tested many different solutions by far this is the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This solution makes it easy to understand what is going on. I'm running a Call Center and have always had issues in getting reliable reports on time. This product has just greatly simplified my life.

Pros

Real time reporting made simple. Now I feel like I always know whats going on.

Advice to Others

Haven't used the real time dialer yet, that is my next step.

Source: Capterra
 

Alex from Vacations Unlimited

December 2016

December 2016

These reviews don't seem real as there are like 10 reviews all in on day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I contacted this company and was not able to reach some one. Its seems this company
is based outside of the US, even though they gave a "us" number.

Source: Capterra
 

Max from Savvy decor llc

November 2016

November 2016

Easy to use systems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple easy to use platform. Enables me to live my life without having to deal so many complicated choices. I never have issues and it's always a slam dunk system.

Source: Capterra
 

Natalia from trade 5

November 2016

November 2016

professional company

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I don't wanna change voip provider, I really like to work with innitel because of their professional skills

Source: Capterra
 

Mariya from Anonimus from Russia

November 2016

November 2016

Perfect support team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been working with this company for 6 month. Support team always helps as when we need it. They are really great professionals!!

Source: Capterra
 

Alice from Wiser

November 2016

November 2016

Best customer experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am very much satisfied with the high quality of the way it works and would gladly recommend it to similar customer

Source: Capterra
 

efrat from STFO Inc

November 2016

November 2016

Customer Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This servic was instrumental in changing my business productivity immensely. I highly recommend it to other customers.

Source: Capterra
 

Anna from Innitel

November 2016

November 2016

Perfect service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am working with innitel since 2015. We haven't got any quality issue. They have great tech support which available 24/7. This is amazing

Source: Capterra
 

Eric from MJ Consultants

November 2016

November 2016

A great product with great tech support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This product has been a real game changer for our company. It has markedly increased productivity with steadfast results. Best product yet.

Source: Capterra
 

Gideon from Markinly
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Had a test run seems like something really valuable and useful. Has some great features and very easy to use.

Source: Capterra
 

Mimi from Diosa ltd

November 2016

November 2016

Great dialer!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much !!!

Source: Capterra
 

Demirel from ifs

November 2016

November 2016

Super useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it is a great tool that helped me a lot of controlling my business unit & increasing the efficiency of my agents

Source: Capterra
 

Liron from LottoDay

November 2016

November 2016

A good tool to improve outbound productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team is very friendly and professional, we had a few issues at the set up which were quickly escalated and resolved, all and all the service is stable and easy to set up, the cost is reasonable and the results are impressive.

Pros

Easy to set up

Cons

Occasional technical issues , not more than what you would usually expect.

Advice to Others

Allow real team integration to add leads into campaigns without having to manually extract and upload from one DB to another.

Source: Capterra
 

Kobi from K.S.S Servers
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Very handy and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results,
it's very important for any call center to have this kind of assistance.
This program can make everyone's work easier, and also is very good at marketing purposes.
works on all of our systems with awesome intergration.

Pros

The quick response, efficiency, and the quality.

Cons

I don't think anything is bad

Advice to Others

No

Source: Capterra
 

Didier from KMP GLOBAL
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Not Bad at all

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it.

Pros

It is easy to use

Cons

Nothing specially

Advice to Others

Make it perfect, keep the same process but modifie web pages to make it more attractive at sight

Source: Capterra
 

Kern from Conseil Plus
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

EASY TO USE SOFT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very simple and easy to use.
No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.

Pros

EASY TO USE, RAPID, WORKS WELL

Source: Capterra
 
 
Write a Review