Innitel Predictive Dialer Software


Predictive Dialer by Innitel is a cloud-based call processing solution that caters to call centers of varying sizes. The solution integrates  with lead generation tools such as landing pages, CRM applications, affiliate sites and contact lists.

The solution provides a built-in soft dialer, eliminating purchase from a third-party supplier. The real-time dashboard of this solution allows managers to check on the number of agents on call, duration of calls, number of calls converted successfully and waiting calls. The reporting and analytics feature of Innitel Predictive Dialer provides call centers with their performance information. It allows users to upload lists of contacts into the system, which then can be verified and sorted based on the time zone and country code.

Predictive Dialer offers integration with multiple customer relationship management and financial platforms like SugarCRM, salesforce, Microsoft Dynamics and more.

Innitel predictive dialer also offers multilingual support via email, phone and through an online texting platform.

Agent dashboard
Agent dashboard

Agent dashboard

Call timing management

Call timing management

Campaign performance

Campaign performance

Dashboard

Dashboard

Session statistics

Session statistics

Supported Operating System(s):

Web browser (OS agnostic)



40 Reviews of Innitel Predictive Dialer

Overall rating

5.0 / 5 stars

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heist from Penticostal Church of God

Ease-of-use

Value for money

Customer support

Functionality

February 2018

This software provides extensive reporting and analytics which is crucial to have for any call cente

Pros

- Ease of use
- Visually appealing
- Great tech support team
- Condenses what would otherwise be complicated material and makes it usable for even a novice

Cons

- Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue.

Review Source: Capterra

william from Andbee-corp

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Great Product

Helps with the workload

Pros

One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

Cons

it's a great technology no dought and like every other technology there is always things that can be improved on, my company is a small one still work in progress thank god I have tech guys to worry about that part, but overall the product is great.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

January 2018

everything was great! nothing to complain

Pros

The very quick response time, the quality of the service, and the Efficiency resulted in a productive collaboration.

Review Source: Capterra

Chanan from Yatar

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Amazing product and service!

Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience

Review Source: Capterra

Michael from Melons west

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Excellent

These guys are awesome. Easy to work with. Chat. Problem solvers. Always available and helpful. I would recommend to anyone

Review Source: Capterra

Ari from Trade markets

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Best Dialer in the market

Don't look anywhere, Innitel is the best Dialer out there. Years of experience at your service. Innitel!

Review Source: Capterra

Alex from Master card

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Have tested many different solutions by far this is the best

This solution makes it easy to understand what is going on. I'm running a Call Center and have always had issues in getting reliable reports on time. This product has just greatly simplified my life.

Pros

Real time reporting made simple. Now I feel like I always know whats going on.

Review Source: Capterra

Alex from Vacations Unlimited

Ease-of-use

Value for money

Customer support

Functionality

December 2016

These reviews don't seem real as there are like 10 reviews all in on day

I contacted this company and was not able to reach some one. Its seems this company is based outside of the US, even though they gave a "us" number.

Review Source: Capterra

Max from Savvy decor llc

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Easy to use systems.

Simple easy to use platform. Enables me to live my life without having to deal so many complicated choices. I never have issues and it's always a slam dunk system.

Review Source: Capterra

Natalia from trade 5

Ease-of-use

Value for money

Functionality

November 2016

professional company

I don't wanna change voip provider, I really like to work with innitel because of their professional skills

Review Source: Capterra

Mariya from Anonimus from Russia

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Perfect support team!

We have been working with this company for 6 month. Support team always helps as when we need it. They are really great professionals!!

Review Source: Capterra

Alice from Wiser

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Best customer experience

I am very much satisfied with the high quality of the way it works and would gladly recommend it to similar customer

Review Source: Capterra

efrat from STFO Inc

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Customer Review

This servic was instrumental in changing my business productivity immensely. I highly recommend it to other customers.

Review Source: Capterra

Anna from Innitel

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Perfect service

I am working with innitel since 2015. We haven't got any quality issue. They have great tech support which available 24/7. This is amazing

Review Source: Capterra

Eric from MJ Consultants

Ease-of-use

Value for money

Customer support

Functionality

November 2016

A great product with great tech support.

This product has been a real game changer for our company. It has markedly increased productivity with steadfast results. Best product yet.

Review Source: Capterra

Gideon from Markinly

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Great product

Had a test run seems like something really valuable and useful. Has some great features and very easy to use.

Review Source: Capterra

Mimi from Diosa ltd

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Great dialer!!!

Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much !!!

Review Source: Capterra

Demirel from ifs

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Super useful

it is a great tool that helped me a lot of controlling my business unit & increasing the efficiency of my agents

Review Source: Capterra

Liron from LottoDay

Ease-of-use

Value for money

Customer support

Functionality

November 2016

A good tool to improve outbound productivity

The team is very friendly and professional, we had a few issues at the set up which were quickly escalated and resolved, all and all the service is stable and easy to set up, the cost is reasonable and the results are impressive.

Pros

Easy to set up

Cons

Occasional technical issues , not more than what you would usually expect.

Review Source: Capterra

Kobi from K.S.S Servers

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Very handy and useful

Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results, it's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes. works on all of our systems with awesome intergration.

Pros

The quick response, efficiency, and the quality.

Cons

I don't think anything is bad

Review Source: Capterra

Displaying 1 - 20 of 40 reviews