Predictive Dialer by Innitel is a cloud-based call processing solution that caters to call centers of varying sizes. The solution integrates with lead generation tools such as landing pages, CRM applications, affiliate sites and contact lists.
The solution provides a built-in soft dialer, eliminating purchase from a third-party supplier. The real-time dashboard of this solution allows managers to check on the number of agents on call, duration of calls, number of calls converted successfully and waiting calls. The reporting and analytics feature of Innitel Predictive Dialer provides call centers with their performance information. It allows users to upload lists of contacts into the system, which then can be verified and sorted based on the time zone and country code.
Predictive Dialer offers integration with multiple customer relationship management and financial platforms like SugarCRM, salesforce, Microsoft Dynamics and more.
Innitel predictive dialer also offers multilingual support via email, phone and through an online texting platform.
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