Innitel Predictive Dialer software


40 reviews(5.0/5)
40 reviews(5.0/5)

Predictive Dialer by Innitel is a cloud-based call processing solution that caters to call centers of varying sizes. The solution integrates  with lead generation tools such as landing pages, CRM applications, affiliate sites and contact lists.

The solution provides a built-in soft dialer, eliminating purchase from a third-party supplier. The real-time dashboard of this solution allows managers to check on the number of agents on call, duration of calls, number of calls converted successfully and waiting calls. The reporting and analytics feature of Innitel Predictive Dialer provides call centers with their performance information. It allows users to upload lists of contacts into the system, which then can be verified and sorted based on the time zone and country code.

Predictive Dialer offers integration with multiple customer relationship management and financial platforms like SugarCRM, salesforce, Microsoft Dynamics and more.

Innitel predictive dialer also offers multilingual support via email, phone and through an online texting platform.

Supported Operating System(s):
Web browser (OS agnostic)

40 Reviews of Innitel Predictive Dialer

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  • heist from Penticostal Church of God

    February 2018

    This software provides extensive reporting and analytics which is crucial to have for any call cente

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Ease of use
    - Visually appealing
    - Great tech support team
    - Condenses what would otherwise be complicated material and makes it usable for even a novice

    Cons

    - Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • william from Andbee-corp

    January 2018

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Helps with the workload

    Pros

    One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

    Cons

    it's a great technology no dought and like every other technology there is always things that can be improved on, my company is a small one still work in progress thank god I have tech guys to worry about that part, but overall the product is great.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    everything was great! nothing to complain

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The very quick response time, the quality of the service, and the Efficiency resulted in a productive collaboration.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Chanan from Yatar

    February 2017

    Amazing product and service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience

    Review Source: Capterra
  • Michael from Melons west

    February 2017

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    These guys are awesome. Easy to work with. Chat. Problem solvers. Always available and helpful. I would recommend to anyone

    Review Source: Capterra
  • Ari from Trade markets

    February 2017

    Best Dialer in the market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Don't look anywhere, Innitel is the best Dialer out there. Years of experience at your service. Innitel!

    Review Source: Capterra
  • Alex from Master card

    Number of employees: 10,000+ employees

    January 2017

    Have tested many different solutions by far this is the best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This solution makes it easy to understand what is going on. I'm running a Call Center and have always had issues in getting reliable reports on time. This product has just greatly simplified my life.

    Pros

    Real time reporting made simple. Now I feel like I always know whats going on.

    Review Source: Capterra
  • Alex from Vacations Unlimited

    December 2016

    These reviews don't seem real as there are like 10 reviews all in on day

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I contacted this company and was not able to reach some one. Its seems this company is based outside of the US, even though they gave a "us" number.

    Review Source: Capterra
  • Max from Savvy decor llc

    November 2016

    Easy to use systems.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simple easy to use platform. Enables me to live my life without having to deal so many complicated choices. I never have issues and it's always a slam dunk system.

    Review Source: Capterra
  • Natalia from trade 5

    November 2016

    professional company

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I don't wanna change voip provider, I really like to work with innitel because of their professional skills

    Review Source: Capterra
  • Mariya from Anonimus from Russia

    November 2016

    Perfect support team!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been working with this company for 6 month. Support team always helps as when we need it. They are really great professionals!!

    Review Source: Capterra
  • Alice from Wiser

    November 2016

    Best customer experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am very much satisfied with the high quality of the way it works and would gladly recommend it to similar customer

    Review Source: Capterra
  • efrat from STFO Inc

    November 2016

    Customer Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This servic was instrumental in changing my business productivity immensely. I highly recommend it to other customers.

    Review Source: Capterra
  • Anna from Innitel

    November 2016

    Perfect service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am working with innitel since 2015. We haven't got any quality issue. They have great tech support which available 24/7. This is amazing

    Review Source: Capterra
  • Eric from MJ Consultants

    November 2016

    A great product with great tech support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This product has been a real game changer for our company. It has markedly increased productivity with steadfast results. Best product yet.

    Review Source: Capterra
  • Gideon from Markinly

    Number of employees: 2-10 employees

    November 2016

    Great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Had a test run seems like something really valuable and useful. Has some great features and very easy to use.

    Review Source: Capterra
  • Mimi from Diosa ltd

    November 2016

    Great dialer!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much !!!

    Review Source: Capterra
  • Demirel from ifs

    November 2016

    Super useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    it is a great tool that helped me a lot of controlling my business unit & increasing the efficiency of my agents

    Review Source: Capterra
  • Liron from LottoDay

    November 2016

    A good tool to improve outbound productivity

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The team is very friendly and professional, we had a few issues at the set up which were quickly escalated and resolved, all and all the service is stable and easy to set up, the cost is reasonable and the results are impressive.

    Pros

    Easy to set up

    Cons

    Occasional technical issues , not more than what you would usually expect.

    Review Source: Capterra
  • Kobi from K.S.S Servers

    Number of employees: 11-50 employees

    November 2016

    Very handy and useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results, it's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes. works on all of our systems with awesome intergration.

    Pros

    The quick response, efficiency, and the quality.

    Cons

    I don't think anything is bad

    Review Source: Capterra
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