Squaretalk
Squaretalk
About Squaretalk
Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams tremendous tools to boost efficiency and productivity.
Your sales and support representatives will be able to work effectively from any location and through the channels that your customers prefer.
You can swiftly develop a global presence with access to local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes.
Seamlessly connect all of your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API for computer telephony integration.
Squaretalk Pricing
Cloud PBX - starting at $15/user per month, billed annually Predictive dialer - starting at $30/user per month, billed annually For SMS, virtual numbers, SIP trunking request a detailed quote via our website.
Starting price:
$15.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Squaretalk
1 - 5 of 56 Reviews
Leia
Verified reviewer
Construction, 501-1,000 employees
Used daily for less than 12 months
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2022
Outstanding level of customer support
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
PROS- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team
CONSSome advanced features and functionalities seem complex and take longer to learn
Vendor Response
Thank you for your feedback, Leia! We are happy to hear that you enjoy the platform and all its features. We are constantly adding new functionalities and working to improve the user experience and make it more intuitive, so it's worth reaching out to us if you want to know more about a specific feature or have any feedback for us. As for the features, our website has a growing library of informative articles and tutorials, with topics ranging from call transfers to call queuing. We hope this helps!
Replied September 2022
Neta
Civic & Social Organization, 11-50 employees
Used daily for less than 6 months
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
New Way of working
Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team
PROSThe fact that I can enter my agency's conversations at any given time provides me with a broad picture of how they work and the places where I can examine their work. Whether it's to encourage them about their strengths or whether it's to guide them on the places for improvement.The use of the infrastructure went smoothly thanks to the support of Squaretalk team.
CONSAs an administrator, I would like to receive reports automatically once a month, but I could not understand if the system is capable of producing this.In addition, the split between the system window and the SMS window complicates the work a little
Reason for choosing Squaretalk
Because of the price
Vendor Response
Thanks so much for sharing your experience with Squaretalk, Neta! We're thrilled to hear that our software has been helpful in giving you a better idea of your agency's conversations, and that our support team has been there for you from the start. We'll make sure to let them know you appreciate their help. We're sorry to hear that you're having trouble with the reporting feature, but no worries! Our software can definitely produce automatic reports every month. Let us know if you need help setting that up. And we totally get that the split between the system window and SMS window can be a bit tricky. We're always working to make the user experience smoother and more intuitive, so we'd love to hear any suggestions you might have. Thanks again for your feedback! If you have any other questions or concerns, please don't hesitate to reach out to us.
Replied March 2023
Alexander
Logistics and Supply Chain, 51-200 employees
Used less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2019
Horrible, not working, and not even refunding or replying to refund requests
PROS
The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.
CONSIt never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.
Vendor Response
We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you.
Replied February 2022
Bartłomiej
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2022
Squaretalk summary
PROS
- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns
CONSNo client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents
Vendor Response
Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.
Replied December 2022
Constantinos
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great Product Best Support team
PROS
The Product is really easy to use and install, bothe PBX and AXIOM.The possibillities are countless and there are options for anything from settings to reports.The best thing about the Company though is the Support, always available and helpful as well as fast to resolve any issue that may come.
CONSAs an IT that has been using this product for the last 6 months dailly and for many hours a day i cannot seem to find any flaws in it.
Vendor Response
We're so happy to hear that you're enjoying our PBX, and want to thank you for your feedback and kind words, Constantinos! We do pride ourselves on our customer service, and it is our pleasure to be able to provide the best experience possible to all of our customers. We are always here to help, and if you ever have any questions or concerns, please reach out!
Replied November 2022
