Squaretalk

RATING:

4.8

(81)

About Squaretalk

Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams tremendous tools to boost efficiency and productivity. Your sales and support representatives will be able to work effectively from any location and through the channels that your customers prefer. You can swiftly develop a global presence with access to local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes. Seamlessly connect all of your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API for computer telephony integration.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Squaretalk Pricing

Cloud PBX - starting at $15/user per month, billed annually Predictive dialer - starting at $30/user per month, billed annually For SMS, virtual numbers, SIP trunking request a detailed quote via our website.

Starting price: 

$15.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Analytics Dashboard - it is easier than ever to access the latest information in your account
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Squaretalk Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Squaretalk

1 - 5 of 81 Reviews

User Profile

Constantinos

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Our Experience so far.

As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.

PROS

Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations

CONS

To be frank there isn't something i can add in this field i am really happy so far with this solution.

Vendor Response

We couldn't be more delighted to read your kind words about Squaretalk, Constantinos! Your comments underline precisely what we aim to achieve - providing a fast, efficient VoIP service with seamless integrations and top-notch online support. We're thrilled that we've been able to meet, and hopefully exceed, your expectations. Thank you once again for your review! We too look forward to many more years of successful collaboration with you. Please don't hesitate to reach out if you have any further comments, questions, or suggestions. We're here for you!

Replied May 2023

John

Financial Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Easy to assimilate and work - reports need more time to be more effective

As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work

PROS

Easy software for agents and managervery comfortable interface for managers to control the agents

CONS

reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC

Vendor Response

Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them. It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes.

Replied September 2023

Bartłomiej

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2022

Squaretalk summary

PROS

- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns

CONS

No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents

Vendor Response

Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.

Replied December 2022

User Profile

Leia

Verified reviewer

Construction, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2022

Outstanding level of customer support

Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.

PROS

- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team

CONS

Some advanced features and functionalities seem complex and take longer to learn

Vendor Response

Thank you for your feedback, Leia! We are happy to hear that you enjoy the platform and all its features. We are constantly adding new functionalities and working to improve the user experience and make it more intuitive, so it's worth reaching out to us if you want to know more about a specific feature or have any feedback for us. As for the features, our website has a growing library of informative articles and tutorials, with topics ranging from call transfers to call queuing. We hope this helps!

Replied September 2022

Anel

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Squaretalk review

I would describe it as very positive, especially in the last year. They are always trying to improve. We get frequent checks by our account handler.

PROS

Reliability and customer support. Answering rate is very good. Account handler and support available on Whatsapp and quick to reply.

CONS

Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake.

Vendor Response

Thank you for your review, Anel! We're glad our reliability and customer support meet your expectations. We're addressing the spammed numbers issue with our carriers and appreciate your feedback. We're happy to hear about your positive experience and the proactive support from your account manager. Your recognition motivates our ongoing efforts to improve.

Replied December 2023