Love the ability to receive texts on our main number, that can be shared with other techs.

We also had problems with numbers being correctly routed to Intulse for awhile; some of the 'upstream' providers had to revise the routing in order for calls to come in to the new system.

With the few initial hiccups we ran into, the support team was fantastic and provided exceptional help.

Very quick analysis, design and implementation. Superior after care customer service.

I enjoy the sound clarity. I also enjoy the simplicity of putting someone on hold and then transferring to another person.

I have no downside to Intulse. Only downside is you need to have solid internet for VOIP service, but this is on your internet provider, not Intulse.

Customer service is amazing, they help you figure out the problem even if it isn't their fault. The dashboard is very user friendly and easy to navigate.

The software is easy to use, support is responsive and helpful.

We were able to connect our software's API with their system in order to automatically route calls based on external logic which has been extremely helpful for efficiency.

It is user friendly, reliable, and allows us to easily work remotely. The customer service provided by Intulse is fantastic, questions and requests are handled quickly.

I like the ability to see who my fellow co-workers are currently on the phone with. Also, we get a lot of calls each day and I like looking at reports of when the majority of calls come in each day.

The Intulse system has been a big win for my company.

Easy to use and functional. The sound quality is excellent.

The integrations have saved me an incredible amount of money.

We are a start up business and chose to work with Intulse as our VOIP service provider. We have been satisfied with the quality of phone service as well as customer service.

The people we've dealt with have been very responsive and seem to take more of a consultative approach which is much appreciated.

The customer service/support team is excellent. Their response time is good, they're very personable and great at resolving any technical issues we run into.

The app simply doesn't function and you often have to use it in tandem to a browser. I also really disliked that our fax line took a month longer to get setup than our voice lines.

Phones are great and quality is great. Crm integrations are awesome.

Intulse has allowed us to decrease our costs while improving our user and customer experience.

Intulse has been nice because we have been able to integrate it with our current logistics software we use. Our office has become more efficient because of Intulse.

Supports most phones/setups and always available for help porting/new setups and training. Very stable for a hosted VoIP solution, and has only gotten better.

All of the options for customizing it to our business is perfect.

As an admin I can not see the details of the main line which is used by the office admin. This makes things very difficult.

Overall, I am very happy with Intulse due to their great Customer service.

It took a few times to get it right, but the Intulse team was great in helping get it all figured out and working.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Intulse is a cloud-based VoIP service for small and midsize businesses. Key cloud VoIP features include conference calls, call transfers, custom hold music, interactive voice response, ring groups, call queues, caller identification and missed call indicator.


Intulse's business VoIP phone service allows users to answer customer calls with personalized recordings. Users can either record all incoming calls or use on-demand recordings. A company directory is included for callers and internal team members. Callers can dial the first few letters of a person’s name to search the directory. The busy lamp field enables users to track the status of team members. 


In addition, Intulse offers a software dashboard that provides business communication tools to initiate new calls, manage voicemails and create virtual conference rooms. Managed VoIP services from Intulse also provide CRM integration with a variety of platforms, including Salesforce VoIP integration, HubSpot VoIP integration, Zoho VoIP integration, and many more. Intulse also integrates with industry-specific CRMs, such as: Redtail, Wealthbox, AgencyBloc, RockRMS, Church Community Builder, Rock RMS, and others. Whether you're looking for a phone system for an insurance agency, a financial services phone system, church phone system, or are in another industry, Intulse's hosted VoIP services are ready to help your organization.


Native Android and iOS applications are available.


Intulse's cloud VoIP services are available on a subscription basis. 100% US-based support is provided via phone and email.  



LongDescription

Real-Time Analytics

Call Transfer

Customizable Reports

Access Controls/Permissions

Activity Tracking

SMS Messaging

Employee Directory

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Call Recording

Call Logging

Collaboration Tools

Call Center Management

VoIP

Call List Management

Call Routing

Call Queues

Contact Management

VoIP Connection

Help Desk Management

Mobile Access

Real-Time Data

Voicemail Transcription

Customizable Caller ID

Virtual Call Center

Call Reporting

Queue Management

Role-Based Permissions

Unified Communications

Call Conferencing

Caller ID

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Fax Management

Telemarketing Management

Chat/Messaging

Interaction Tracking

Multiple Parties

Real Time Reporting

Conferencing

Reporting/Analytics

Monitoring

Video Conferencing

Call Tracking

Drag & Drop

Call Monitoring

Third-Party Integrations

Callback Scheduling

Automated Attendant

For Small Businesses

Online Voice Transmission

Call Tagging

Two-Way Audio & Video

SSL Security

On-Demand Recording

Call Disposition

Virtual Extensions

Recording

Screen Sharing

Electronic Faxes

Performance Metrics

Ring Groups

Group Messaging

Real-Time Updates

Event Triggered Actions

Multi-User Collaboration

Video Call Recording

Contact Database

Call Transcription

Archiving & Retention

Virtual Voicemail

Virtual Backgrounds

For Cloud Phone Systems

Visit our website for our VoIP service pricing: https://intulse.com/business-phone-systems/pricing/

Our pricing includes all 3rd-party and regulatory fees, and is as close to a final price as possible.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Intulse

In Person

Live Online

Webinars

Documentation

Videos

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Document Storage

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

Change Management

Sentiment Analysis

Single Sign On

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Interactive Content

Offline Form

Print Management

Customizable Fields

Automated Routing

Churn Management

Assignment Management

Full Text Search

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Intulse vs Zendesk Suite

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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