Kixie PowerCall software


33 reviews(4.5/5)
33 reviews(4.5/5)

Kixie PowerCall is a cloud-based interactive voice response (IVR) solution that helps users automate their sales processes. It can also be deployed on-premise.

Kixie PowerCall offers users one-click dialing, call recording, call history, call coaching and reporting features, all of which are designed to improve sales calls. It also provides a real-time sales leaderboard module.

The customer relationship management (CRM) module of the solution provides activity logging, call recording, deal details, call analytics and lead creation capabilities.

The phone feature allows users to make calls throughout the world, customize call routes, set up IVR, transfer calls between agents, manage extensions and manage voicemail. It also provides functionality that helps agents to receive calls remotely on their mobile phones.

Kixie PowerCall offers integration with applications like Contactually, Zendesk, Nutshell, Signpost, Pipedrive, Slack and more.

Kixie PowerCall is available on a monthly subscription basis that includes support via email.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

33 Reviews of Kixie PowerCall

Showing 1 - 20 of 33

Start your review of Kixie PowerCall

Click to start
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Kixie Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good power dialer.

    Pros

    It made it easy to call people, because you can just click on the number in the website. Easy to track too. Also, I like the feature that it cycles through different numbers and gives local presence.

    Cons

    Sometimes the call would show up as "scam likely" on people's phones and scare them away.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from Attract More Clients, With Tech Effective

    Number of employees: 11-50 employees

    August 2018

    Kixie PowerCall Is the Best I've Used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Business problems that we have begun to solve with Kixie, his full accountability by connecting inbound and outbound call details with CRM records. The number of calls that you can make in a minute is far beyond any other dialer that I've used, and certainly far faster than using your finger or even clicking on numbers. All we have to do now is queue up a group of numbers, push a button and it starts dialing. Once each call is finished you ad the call disposition details and it instantly and automatically add those details to the record and then moves onto the next number, until you reach the bottom of the list. Bravo!

    Pros

    What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.

    Cons

    So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christopher from StarChapter

    Number of employees: 11-50 employees

    July 2018

    This service is a phenomenal tool for sales representatives! Saves time and makes the job easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to save time by not leaving voicemails constantly. I am also able to make calls quicker, so I have the ability to have more outreach to potential clients. This is a perfect tool for someone making 50-100 calls per day. I love the integration with hubspot and other sales software systems, this tool has really made my job so much easier on a day to day basis and I love it!

    Pros

    The ease of use, the ability to not have to leave constant voicemail, the integration with hub spot and other platforms, Also love how it keeps recordings of calls so you can always refer back to old calls and how many you make in a day.

    Cons

    I wish there was an actual counter that tells you how many calls you make in a day on the smaller window. There may be one on the bigger website but I wish it was on the smaller window where I am actually making the calls.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Happye from Pride Life, LLC

    Number of employees: 11-50 employees

    July 2018

    I enjoy working with Kixe, Kixie allows my work experience to be more efficient, and productive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits are limitless. The time it saves me, just in using the power dial feature, is huge! I love how I am able to view calls, listen to calls, download call for Quality Control Purposes. I can even send calls that I had to my supervisor, and use to train new employees. Love Kixie!! Highly recommend!! I consider it to be valuable on so many levels!

    Pros

    Kixie allows me to track my calls; view call history; dispose of my calls in order to understand how each call was used; I can easily view, and download each call for Quality Control purposes; I can easily call contacts by using the click to call...without having to manually dial, and organize contacts.

    Cons

    Just learning the functionality, which really didn't take long. : ) Anything that is new, can be confusing, and of course change can be difficult...But the change, and learning experience was well worth it!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    creates efficiency, easy to use, great folks on the back end

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It saves me time by organizing my warm calls, letting me click to dial, dropping voicemails and updating my CRM from the app . Great tool!

    Pros

    I love this tool because it saves time with my warm calls. I click to dial and can drop voicemails- which saves me 2 minutes per voicemail. It is Easy to use. And I've found Great folks in support who quickly solve any problems.

    Cons

    I would love for the tool to dial each number on its own, or even sync in with my CRM and dial the numbers in my cue. But right now I don't have any issues with the dialer. It has met my expectations and more.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Caleb from Ideal Concepts, Inc.

    Number of employees: 1,001-5,000 employees

    June 2018

    This system is awesome, local presence is a no brainer and I love VM drop and call tracking:)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More productivity and connectivity!!

    Pros

    Local presence and what a value Kixie delivers it to me at. I was not reaching anyone using my cell phone. Once I installed Kixie and the click to dial which easily integrated with my CRM I not only became more productive with how many calls I could make, but I also connected more frequently and had clients on the phone whom for whatever their reason felt more relaxed speaking with someone from a local area code.

    Cons

    Honestly, I truly not not have a con. Kixie does everything I need it to do and it delivers it an affordable price for my growing company,

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Devon from Scratch Financial

    Number of employees: 11-50 employees

    June 2018

    Great experience! They got me signed up quickly and helped me set everything up.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes dialing and tracking relationships super easy!

    Pros

    Easily integrates with Pipedrive (the CRM we use) and will automatically record/log incoming and outgoing calls. Dialer is easy to use - automatically pops up when I log on to my computer.

    Cons

    There are some reporting features that are missing (call center reporting), there is sometimes an issue with texts not coming through in a timely fashion (sometimes not at all). Not all emails are automatically recorded into the CRM.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Saloma from ClickForPros

    Number of employees: 2-10 employees

    May 2018

    Works exactly like they said. Very good customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the ease of calling on my computer

    Pros

    I like the click to call saves so much time from having to dial your number. I also love being able to to use the notes.

    Cons

    The voicemail part im not sure yet how to use that and the crm needs to have sent email option to select.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Simon Peter from 1800EzyShades Pty Ltd

    May 2018

    I am more productive than ever with the easy to use functions such as VM dop.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increase in productivity, clear great sounding calls.

    Pros

    The click to call function, and the crystal clear voice and sound quality are the best. Being able to text a customer and chat in real time makes person to person selling a breeze.

    Cons

    There is potential for more automation, it is very hands on and sometimes the inbound functions are not as smooth as I would like

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Powerful Web Dialer and CRM integrator

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Kixie allows you to make call on the fly! They offer a super easy web based click to call functionality that allows you to dial, voice drop and power dial in your CRM of choice. Plus all inbound calls are properly tracked and routed to the right agent on call.

    Cons

    The pricing is affordable but pushes the limit with the per minute calling. But they recently added an unlimited minute feature.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Prachi from Cheetah Technologies, Inc

    Number of employees: 51-200 employees

    April 2018

    Very Simple & user Friendly software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy access & clean tracking system. we could see the dialer timings very efficiently without much efforts. Easy tool to track the team's performance

    Cons

    As of now, there is nothing which has troubled us, it is really a good & easy software. Nothing to hate about it

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rowdie Mitch from Hill Productions & Media Group, Inc.

    Number of employees: 11-50 employees

    March 2018

    Saved us a ton of money for a simple trackable dialer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

    Pros

    I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

    The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

    I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

    Cons

    I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • maria angela from restaurant cheetah

    Number of employees: 201-500 employees

    March 2018

    kixie is very easy to use, the buttons are easy to understand and it makes your work even faster....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    this gave me a lot of sales results. and it is very convenient to use. it is very accessible. especially the features that you can integrate the leads directly to kixie dialer. that is awesome!! it is very helpful.

    Pros

    The software is not resulting to any error messages or unlike other dialer that sometimes you need to close and relaunch the application before it works. this is different. it is really a new version as you will never ever encounter any problems using it. ot is really advisable and recommended to hard working sales people.

    Cons

    it does not have any sms capability. it is great but even better if you can put an sms capability because sometimes we need sms too even at work.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anthony from Priority Debt Relief

    Number of employees: 11-50 employees

    February 2018

    This system has improved my contact and connect rates by 300%

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I saw an immediate increase in my connect ratio when using the local presence dialing, never used it before at other companies. Great System.

    Pros

    I like the fact that I can call using local presence. This has Improved my connect rate to clients. Also it is overall easy system to handle. I don't have to switch screens to send sms or check voicemail. This has improved my efficiency exponentially.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jorge from Arancione

    Number of employees: 2-10 employees

    February 2018

    I really like how these guys take care of the client. The app is awesome and CS is outstanding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Speed and automatic sync

    Pros

    Well basically I like four main things.

    1- One is the integration that has with the CRM. It really works automatically. Once you hang up the information is recorded in the CRM. In other apps I found that there is a lag between this and not allways the information is sync with the right contact. There you become more worried for doing this than for making your calls.

    2- The customer service is outstanding. We have to make some changes in order to work in my market. The Customer support never left me alone and they treat me as a million dollar bill.

    3.- The quality of the call is awesome. My clients did not notice a difference calling from a traditional phone line.

    4.- Pricing structure. They have a plan in which you know exactly how much you are going to pay right from the start.

    Cons

    Is not something I don't like. If you could add in the beginnig of a voice mail the name of the person you are calling and add this to the recording voice mail would be awesome.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jake from TailoredQuotes

    February 2018

    Dropped calls & frustrated agent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The support staff is committed to customer happiness, his support with the software is much needed and he gets five stars for it.

    Cons

    Dropped calls, so complicated to do a 3-way call or a transfer and most of the time the call will drop. The power list dialer is in beta, but it's useless.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jason from BloomNation

    Specialty: Marketing Services

    Number of employees: 11-50 employees

    December 2017

    Shout-out to the Kixie Team for Being an Integral Part of My Business!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sign up for the trial to get a sense of how it works since it’s free for 7 days and takes two seconds to setup. Kixie integrates great with my CRM, saves me ton of time, helps keep me organized, and eliminates manual logging tasks. Like I said before, I can’t even remember what it feels like to make calls before using Kixie. I dial 100 customers a day to grow lead generation and create interest for our sales team. I constantly track my call reporting which keeps me focused on reaching the dial numbers and average call duration. This is huge in making me stay competitive with my team so I always reach my sales goals.

    Pros

    forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts.

    Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down.

    Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit.

    Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

    Cons

    I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

    This review was submitted organically. No incentive was offered
    Review Source
  • Joseph from Excel Web

    Specialty: Real Estate

    Number of employees: 2-10 employees

    November 2017

    Bugs and Pricing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Make sure you do your trial because half the features they advertise don't work.

    Pros

    This company has a feature called local presence that is great in concept. However, their billing implementation does not align with what their site advertises.

    Cons

    This company is very expensive. The software is very buggy. They want annual contracts paid in advance for features the site says are month to month.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mark from LuceMedia

    April 2017

    Kixie is Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like the Kixie connection to our CRM - Pipedrive - make the call and the info plus a recording automatically appear in PipeDrive. Good stuff. The other thing that is not a feature - but is a service. The quality and speed of customer support. These guys respond very rapidly and will work until the problem is solved. Rare to find that in the service industry today.

    Pros

    I like the connection to our CRM - Pipedrive - make the call and the info plus a recording automatically appear in PipeDrive. Good stuff.

    The other thing that is not a feature - but is a service is the quality and speed of customer support. These guys respond very rapidly and will work until the problem is solved. Rare to find that in the service industry today.

    Review Source: Capterra
  • Matt from ELEVEN19

    March 2017

    Great experience with the Kixie team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Oftentimes, working with a vendor on communication services is a frustrating experience. Not so with Kixie! The support team go out of their way to ensure their customers' satisfaction. Excellent service!

    Review Source: Capterra
Do you use Kixie PowerCall?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639