Kixie PowerCall Software


 

Kixie PowerCall is a cloud-based interactive voice response (IVR) solution that helps users automate their sales processes. It can also be deployed on-premise.

Kixie PowerCall offers users one-click dialing, call recording, call history, call coaching and reporting features, all of which are designed to improve sales calls. It also provides a real-time sales leaderboard module.

The customer relationship management (CRM) module of the solution provides activity logging, call recording, deal details, call analytics and lead creation capabilities.

The phone feature allows users to make calls throughout the world, customize call routes, set up IVR, transfer calls between agents, manage extensions and manage voicemail. It also provides functionality that helps agents to receive calls remotely on their mobile phones.

Kixie PowerCall offers integration with applications like Contactually, Zendesk, Nutshell, Signpost, Pipedrive, Slack and more.

Kixie PowerCall is available on a monthly subscription basis that includes support via email.

 

Kixie PowerCall - Call report
 
  • Kixie PowerCall - Call report
    Call report
  • Kixie PowerCall - Outbound call
    Outbound call
  • Kixie PowerCall - User profile
    User profile
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

17 Reviews of Kixie PowerCall

 

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Software Advice Reviews (2)
More Reviews (15)

Showing 1-2 of 2

Jason from BloomNation
Specialty: Marketing Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Shout-out to the Kixie Team for Being an Integral Part of My Business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Sign up for the trial to get a sense of how it works since it’s free for 7 days and takes two seconds to setup. Kixie integrates great with my CRM, saves me ton of time, helps keep me organized, and eliminates manual logging tasks. Like I said before, I can’t even remember what it feels like to make calls before using Kixie.

I dial 100 customers a day to grow lead generation and create interest for our sales team. I constantly track my call reporting which keeps me focused on reaching the dial numbers and average call duration. This is huge in making me stay competitive with my team so I always reach my sales goals.

Pros

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts.

Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down.

Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit.

Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Cons

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Review Source
 
 

Joseph from Excel Web
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Bugs and Pricing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Make sure you do your trial because half the features they advertise don't work.

Pros

This company has a feature called local presence that is great in concept. However, their billing implementation does not align with what their site advertises.

Cons

This company is very expensive. The software is very buggy. They want annual contracts paid in advance for features the site says are month to month.

Review Source
 
 
 
Showing 1-15 of 15

Mark from LuceMedia

April 2017

April 2017

Kixie is Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Value
Support

I like the Kixie connection to our CRM - Pipedrive - make the call and the info plus a recording automatically appear in PipeDrive. Good stuff.

The other thing that is not a feature - but is a service. The quality and speed of customer support. These guys respond very rapidly and will work until the problem is solved. Rare to find that in the service industry today.

Pros

I like the connection to our CRM - Pipedrive - make the call and the info plus a recording automatically appear in PipeDrive. Good stuff.

The other thing that is not a feature - but is a service is the quality and speed of customer support. These guys respond very rapidly and will work until the problem is solved. Rare to find that in the service industry today.

Advice to Others

If you are looking for a PC based calling tool - then Kixie is the answer

Review Source: Capterra
 

Matt from ELEVEN19

March 2017

March 2017

Great experience with the Kixie team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Oftentimes, working with a vendor on communication services is a frustrating experience. Not so with Kixie! The support team go out of their way to ensure their customers' satisfaction. Excellent service!

Review Source: Capterra
 

Daniel from Experior

January 2017

January 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Kixie offer a fantastic product, being web based it allows me to work from multiple locations.
Kixie's integration with Pipedrive offers a seamless experience helping boost productivity. and sales workflow.

Review Source: Capterra
 

Christian from SilverCove Health Insurance Inc

September 2016

September 2016

Great experience using Kixie

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Value
Support

We've used Kixie for over a year and it was instrumental in helping launch our insurance startup. Alex, our AM, was always helpful and responsive. I would recommend Kixie to any startup!

Review Source: Capterra
 

Luke from Access Direct LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

works great with Contactually CRM, not perfect but a work in progress, great customer svc by ph!

Ease-of-use

Functionality

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Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support

Great Value, makes the work day go much quicker and efficiently, local presence numbers are huge help at getting through to clients, and the ability to specify caller ID name.

Pros

Streamlined, lots of features

Cons

still a work in progress, but good quick response customer service makes it all worth while

Advice to Others

keep taking the feedback you receive and further enhance the product based on user feedback, txt messaging would be great

Review Source: Capterra
 

Ronan from Kickstagram
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Kixie Kicks A$$

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Functionality
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Quality
Value for Money
Value
Support

Kixie has the best customer service and product. Calls are clear and when I cant figure something out they are there to help me out!

Pros

Customer Service and Clarity on the Phone

Cons

Nothing

Advice to Others

Buy It!!

Review Source: Capterra
 

Doreen from SilverCove Health Insurance, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Awsome folks to do business with!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Not matter what, Alex or Jeff got back to me on questions and should I have an issue. Typically it was user error, not KIXIE. Always professional, courtesy was at the top of their list, and of course it inly took 1 phone call to make things easier.

Pros

The flexibility and ease of use.

Cons

I ooved everything about it.

Advice to Others

Keep up the good work.

Review Source: Capterra
 

Khaled from Medely
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Kixie is a must for our Sales team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We use pipedrive to track our sales but that only went so far. We added kixie and the integration was absolutely seamless. Now we have the ability to listen in on sales calls our team did to be able to tweak our message as well as get real customer reaction to the pitches. Now we dont have to rely on memory with regards to what happened during the call.

Pros

The biggest pro is the seamless integration. It just connects quickly and works beautifully. Additionally, I love the built in CRM caller ID feature.

Cons

There is not much to not like about kixie. The reason is because it is a very focused product. Its not trying to do too much. It does what is says and does it well.

Review Source: Capterra
 

Loic from Eat Club
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

Fantastic VOIP solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

Quick and easy setup, consistent quality, and very good customer service make this a delightful solution.

Review Source: Capterra
 

Amber from Keller Williams, Western MT
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

Kixie and their support team are Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At first there were some kinks in getting the system to match our needs and/or expectations but with the help of the customer service team we were able to problem solve and make it all come together.

Pros

The ability to use our contactually program with kixie.

Cons

If you are using many programs at one time it can slow the kixie program down.

Advice to Others

If you use a multi system or many programs I would talk to the support team about adding zoiper to your system.

Review Source: Capterra
 

Ben from Pinpoint Intelligence
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Kixie helps make our systems work together

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team is very reactive to your needs and works to solve the issues right away. Especially Alex. Tickets are not closed until issues are solved, and you can always get a live person on the phone with almost no wait during regular business hours.

Pros

We moved because it connects to out CRM.

Cons

There have been some bugs in the API with the CRM, but that could have been on the CRM side. It was fixed with Kixie's help

Review Source: Capterra
 

Kyle from N/a

August 2016

August 2016

Alex the Man

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

I would refer business but only to Alex Man;
I am in sales and understand what we all have to do to make the deal happen. Alex spent hrs with my collegue Maura and gave it his all to make the product work. Even though we didn't go with you I still hold Alex in high regards and anytime I hear a convo involving phone systems he is my go to person.

Review Source: Capterra
 

Jerry from Integrated Life and Financial Planning LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There have been some tweaks needed to get things optimize, but Alex Mann has been excellent to work with. He is easy to talk with, and very committed to making things work properly!

Pros

It integration with my contact manager so I can 1-click dial the phone from my contact record, and record the call as well. The recording is stored with the notes of the call. Awesome!

Cons

We have had some challenges in set up and maintenance. However, as stated above, Alex Mann has been an great resource and have always been able to get things working properly! He is a life saver!

Review Source: Capterra

  Response: Kixie Web, Kixie Web, Inc.

Date: August 2016

August 2016

 

Thanks so much for the feedback! Our customers mean the world to us and we will continue to build features to help you sell more effectively!

 

Adam from Tredlite

July 2015

July 2015

Simple, Easy, Effective

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to set up/use, definitively helped me my team manage our phone calls. Played a major role in the increased efficiency of my sales department and the success of my business. In terms of implementing the service, Kixie talked us through the process step by step- really went out of their way to make sure we could use their service to the best of our abilities. Very reasonable price for a very exceptional service.

Review Source: Capterra

  Response: Kixie Web, Kixie Web, Inc.

Date: July 2015

July 2015

 

Thanks for the review Adam! We appreciate your kind words, glad you like the product.

 

Valentin

January 2017

January 2017

Product Quality
Quality
Source: GetApp