Kixie PowerCall Software


 

Kixie PowerCall is a cloud-based interactive voice response (IVR) solution that helps users automate their sales processes. It can also be deployed on-premise.

Kixie PowerCall offers users one-click dialing, call recording, call history, call coaching and reporting features, all of which are designed to improve sales calls. It also provides a real-time sales leaderboard module.

The customer relationship management (CRM) module of the solution provides activity logging, call recording, deal details, call analytics and lead creation capabilities.

The phone feature allows users to make calls throughout the world, customize call routes, set up IVR, transfer calls between agents, manage extensions and manage voicemail. It also provides functionality that helps agents to receive calls remotely on their mobile phones.

Kixie PowerCall offers integration with applications like Contactually, Zendesk, Nutshell, Signpost, Pipedrive, Slack and more.

Kixie PowerCall is available on a monthly subscription basis that includes support via email.

 

Kixie PowerCall - Call report
 
  • Kixie PowerCall - Call report
    Call report
  • Kixie PowerCall - Outbound call
    Outbound call
  • Kixie PowerCall - User profile
    User profile
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

25 Reviews of Kixie PowerCall

 

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Software Advice Reviews (2)
More Reviews (23)

Showing 1-2 of 2

Jason from BloomNation
Specialty: Marketing Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Shout-out to the Kixie Team for Being an Integral Part of My Business!

Ease-of-use

Functionality

Product Quality

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Value for Money

Sign up for the trial to get a sense of how it works since it’s free for 7 days and takes two seconds to setup. Kixie integrates great with my CRM, saves me ton of time, helps keep me organized, and eliminates manual logging tasks. Like I said before, I can’t even remember what it feels like to make calls before using Kixie.

I dial 100 customers a day to grow lead generation and create interest for our sales team. I constantly track my call reporting which keeps me focused on reaching the dial numbers and average call duration. This is huge in making me stay competitive with my team so I always reach my sales goals.

Pros

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts.

Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down.

Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit.

Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Cons

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Review Source
 
 

Joseph from Excel Web
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Bugs and Pricing

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Functionality

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Value for Money

Make sure you do your trial because half the features they advertise don't work.

Pros

This company has a feature called local presence that is great in concept. However, their billing implementation does not align with what their site advertises.

Cons

This company is very expensive. The software is very buggy. They want annual contracts paid in advance for features the site says are month to month.

Review Source
 
 
 
Showing 1-20 of 23

Simon Peter from 1800EzyShades Pty Ltd

May 2018

May 2018

I am more productive than ever with the easy to use functions such as VM dop.

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Increase in productivity, clear great sounding calls.

Pros

The click to call function, and the crystal clear voice and sound quality are the best. Being able to text a customer and chat in real time makes person to person selling a breeze.

Cons

There is potential for more automation, it is very hands on and sometimes the inbound functions are not as smooth as I would like

Review Source: Capterra
 


April 2018

April 2018

Powerful Web Dialer and CRM integrator

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Pros

Kixie allows you to make call on the fly! They offer a super easy web based click to call functionality that allows you to dial, voice drop and power dial in your CRM of choice. Plus all inbound calls are properly tracked and routed to the right agent on call.

Cons

The pricing is affordable but pushes the limit with the per minute calling. But they recently added an unlimited minute feature.

Review Source: Capterra
 

Prachi from Cheetah Technologies, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Very Simple & user Friendly software

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Pros

Easy access & clean tracking system. we could see the dialer timings very efficiently without much efforts. Easy tool to track the team's performance

Cons

As of now, there is nothing which has troubled us, it is really a good & easy software. Nothing to hate about it

Review Source: Capterra
 

Rowdie Mitch from Hill Productions & Media Group, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Saved us a ton of money for a simple trackable dialer

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Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Pros

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Cons

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Review Source: Capterra
 

maria angela from restaurant cheetah
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

kixie is very easy to use, the buttons are easy to understand and it makes your work even faster....

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this gave me a lot of sales results. and it is very convenient to use. it is very accessible. especially the features that you can integrate the leads directly to kixie dialer. that is awesome!! it is very helpful.

Pros

The software is not resulting to any error messages or unlike other dialer that sometimes you need to close and relaunch the application before it works. this is different. it is really a new version as you will never ever encounter any problems using it. ot is really advisable and recommended to hard working sales people.

Cons

it does not have any sms capability. it is great but even better if you can put an sms capability because sometimes we need sms too even at work.

Review Source: Capterra
 

Anthony from Priority Debt Relief
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

This system has improved my contact and connect rates by 300%

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I saw an immediate increase in my connect ratio when using the local presence dialing, never used it before at other companies. Great System.

Pros

I like the fact that I can call using local presence. This has Improved my connect rate to clients. Also it is overall easy system to handle. I don't have to switch screens to send sms or check voicemail. This has improved my efficiency exponentially.

Review Source: Capterra
 

Jorge from Arancione
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

I really like how these guys take care of the client. The app is awesome and CS is outstanding

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Speed and automatic sync

Pros

Well basically I like four main things.

1- One is the integration that has with the CRM. It really works automatically. Once you hang up the information is recorded in the CRM. In other apps I found that there is a lag between this and not allways the information is sync with the right contact. There you become more worried for doing this than for making your calls.

2- The customer service is outstanding. We have to make some changes in order to work in my market. The Customer support never left me alone and they treat me as a million dollar bill.

3.- The quality of the call is awesome. My clients did not notice a difference calling from a traditional phone line.

4.- Pricing structure. They have a plan in which you know exactly how much you are going to pay right from the start.

Cons

Is not something I don't like. If you could add in the beginnig of a voice mail the name of the person you are calling and add this to the recording voice mail would be awesome.

Review Source: Capterra
 

Jake from TailoredQuotes

February 2018

February 2018

Dropped calls & frustrated agent

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Pros

The support staff is committed to customer happiness, his support with the software is much needed and he gets five stars for it.

Cons

Dropped calls, so complicated to do a 3-way call or a transfer and most of the time the call will drop. The power list dialer is in beta, but it's useless.

Review Source: Capterra
 

Mark from LuceMedia

April 2017

April 2017

Kixie is Great

Ease-of-use

Functionality

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Value for Money

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I like the Kixie connection to our CRM - Pipedrive - make the call and the info plus a recording automatically appear in PipeDrive. Good stuff.

The other thing that is not a feature - but is a service. The quality and speed of customer support. These guys respond very rapidly and will work until the problem is solved. Rare to find that in the service industry today.

Pros

I like the connection to our CRM - Pipedrive - make the call and the info plus a recording automatically appear in PipeDrive. Good stuff.

The other thing that is not a feature - but is a service is the quality and speed of customer support. These guys respond very rapidly and will work until the problem is solved. Rare to find that in the service industry today.

Advice to Others

If you are looking for a PC based calling tool - then Kixie is the answer

Review Source: Capterra
 

Matt from ELEVEN19

March 2017

March 2017

Great experience with the Kixie team

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Support

Oftentimes, working with a vendor on communication services is a frustrating experience. Not so with Kixie! The support team go out of their way to ensure their customers' satisfaction. Excellent service!

Review Source: Capterra
 

Daniel from Experior

January 2017

January 2017

Great software

Ease-of-use

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Kixie offer a fantastic product, being web based it allows me to work from multiple locations.
Kixie's integration with Pipedrive offers a seamless experience helping boost productivity. and sales workflow.

Review Source: Capterra
 

Christian from SilverCove Health Insurance Inc

September 2016

September 2016

Great experience using Kixie

Ease-of-use

Functionality

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Value for Money

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We've used Kixie for over a year and it was instrumental in helping launch our insurance startup. Alex, our AM, was always helpful and responsive. I would recommend Kixie to any startup!

Review Source: Capterra
 

Luke from Access Direct LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

works great with Contactually CRM, not perfect but a work in progress, great customer svc by ph!

Ease-of-use

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Great Value, makes the work day go much quicker and efficiently, local presence numbers are huge help at getting through to clients, and the ability to specify caller ID name.

Pros

Streamlined, lots of features

Cons

still a work in progress, but good quick response customer service makes it all worth while

Advice to Others

keep taking the feedback you receive and further enhance the product based on user feedback, txt messaging would be great

Review Source: Capterra
 

Ronan from Kickstagram
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Kixie Kicks A$$

Ease-of-use

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Kixie has the best customer service and product. Calls are clear and when I cant figure something out they are there to help me out!

Pros

Customer Service and Clarity on the Phone

Cons

Nothing

Advice to Others

Buy It!!

Review Source: Capterra
 

Doreen from SilverCove Health Insurance, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Awsome folks to do business with!

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Support

Not matter what, Alex or Jeff got back to me on questions and should I have an issue. Typically it was user error, not KIXIE. Always professional, courtesy was at the top of their list, and of course it inly took 1 phone call to make things easier.

Pros

The flexibility and ease of use.

Cons

I ooved everything about it.

Advice to Others

Keep up the good work.

Review Source: Capterra
 

Khaled from Medely
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Kixie is a must for our Sales team!

Ease-of-use

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Customer Support

Value for Money

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We use pipedrive to track our sales but that only went so far. We added kixie and the integration was absolutely seamless. Now we have the ability to listen in on sales calls our team did to be able to tweak our message as well as get real customer reaction to the pitches. Now we dont have to rely on memory with regards to what happened during the call.

Pros

The biggest pro is the seamless integration. It just connects quickly and works beautifully. Additionally, I love the built in CRM caller ID feature.

Cons

There is not much to not like about kixie. The reason is because it is a very focused product. Its not trying to do too much. It does what is says and does it well.

Review Source: Capterra
 

Loic from Eat Club
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

Fantastic VOIP solution

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Quick and easy setup, consistent quality, and very good customer service make this a delightful solution.

Review Source: Capterra
 

Amber from Keller Williams, Western MT
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

Kixie and their support team are Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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At first there were some kinks in getting the system to match our needs and/or expectations but with the help of the customer service team we were able to problem solve and make it all come together.

Pros

The ability to use our contactually program with kixie.

Cons

If you are using many programs at one time it can slow the kixie program down.

Advice to Others

If you use a multi system or many programs I would talk to the support team about adding zoiper to your system.

Review Source: Capterra
 

Ben from Pinpoint Intelligence
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Kixie helps make our systems work together

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The team is very reactive to your needs and works to solve the issues right away. Especially Alex. Tickets are not closed until issues are solved, and you can always get a live person on the phone with almost no wait during regular business hours.

Pros

We moved because it connects to out CRM.

Cons

There have been some bugs in the API with the CRM, but that could have been on the CRM side. It was fixed with Kixie's help

Review Source: Capterra
 

Kyle from N/a

August 2016

August 2016

Alex the Man

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I would refer business but only to Alex Man;
I am in sales and understand what we all have to do to make the deal happen. Alex spent hrs with my collegue Maura and gave it his all to make the product work. Even though we didn't go with you I still hold Alex in high regards and anytime I hear a convo involving phone systems he is my go to person.

Review Source: Capterra
 
 
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