Kixie PowerCall vs MiCloud Connect

Kixie PowerCall has 221 reviews and a rating of 4.67 / 5 stars vs MiCloud Connect which has 254 reviews and a rating of 4.2 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.67 / 5 (221)
4.2 / 5 (254)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
September 23, 2022
July 8, 2022
Pros/Cons
  • Pros

  • Ease of use and connection to Contacts. The simplicity of setup and a fantastic support team.
  • I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
  • Cons

  • The limited minutes plan is reasonably priced but only allows for 300 minutes a month, which is not a lot if you are making calls every day.
  • It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account.
  • Pros

  • The user client is easy to use and looks great. The system has been rock solid and I love the architecture with resiliency and cheap redundancy built in from the ground up.
  • Loved the reports it generates, lots of informations and is customizeable to get the info that you are needing.
  • Cons

  • I hate the fact that it goes through the internet, because if your internet goes out, you lose your phone, or if your phones goes out, you lose your other programs.
  • I have tried to chat several times and either the agents don't know how to solve the problem or I keep getting kicked off the chat.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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