About Monster VoIP

Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers streamline client interactions by leveraging various communication tools such as business phone systems, messaging and video conferencing. Using the auto attendant feature, enterprises can manage calls, configure music-on-hold and automatically route incoming calls to available agents.

Monster VoIP provides multilingual mobile applications for iOS and Android devices, which can be utilized by businesses to make audio/video calls, store new contacts in a built-in database and utilize pre-defined provider lists to add new accounts. Managers can use the screen sharing functionality to conduct online presentations and hold virtual meetin...


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Supported Operating System(s):

Web browser (OS agnostic)

30 Reviews of Monster VoIP

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

January 2020

Justin from Cloud Creations, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Best VoIP Software in Los Angeles!

Very professional, knowledgeable, responsive - my emails were answered within an hour or two consistently. The pricing was straightforward and transparent, I never felt pressured to rush our decision (but I should have made it faster!). They worked with us on our budget, which was something over providers weren't open to doing.

Pros

I loved the ease of use, and easy deployment. We shouldn't have waited so long to make the switch. Monster uses the newest voip technology, so our sales teams were thrilled with the change. The ability to use it everywhere - desk, computer, cell, makes life so much easier. We're not tied down to one spot, or have to give our customers multiple numbers to reach us at. The autoattendant and call hunting are especially useful as sometimes we have to route our calls between teams when we're overloaded with calls.

Cons

I have nothing negative to say about it, it's fantastic all the way around.

Response from Monster VoIP

Replied January 2020

Hi Justin, Thanks for the feedback and we are glad your team is enjoying their new phone system.

February 2020

Michael from Dean Supply Company

Verified Reviewer

Company Size: 51-200 employees

Industry: Wholesale

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

The Most Underrated VOIP Service On The Internet

I thought the entire experience was more than I had expected. MV actually sent their lead technician from Los Angeles to Cleveland to help with our go live and get everything right. While there were a few issues that took a little longer to get sorted out, they got the job done. The times that I have had to reach out to support were always easy experiences that resulted in quick answers.

Pros

I love the mobile app. It has made my life so much easier. No more having to run back to my desk or deal with missed phone calls. I can also operate out of the office like I'm in the office. Most people might not even realize that I'm not in the office.

Cons

My only complaint is regarding the paging. MV was able to tie in an overhead page to the over the phone page using a paging bridge. However, that paging bridge acts like its own user. Meaning each time someone makes a page, it populates the phone as a missed call. MV was able to program that those missed calls do not show up as notifications each time. But if you look in the history, you will see a huge amount of missed calls from the paging bridge. It's not horrible, just annoying.

Reasons for Choosing Monster VoIP

I've always felt that VOIP should be easy and uncomplicated. A phone system should not feel like you are trying to operate The International Space Station. My initial conversation with one of the co-founders of the company was what I was looking for. They had all of the options I was looking for and didn't feel like they were over-promising. He wasn't trying to make the sale that day. I believe it took 3 months before we were ready to pull the trigger from the initial conversation. The phone model options, functionality, and the overall cost were also large influencing factors.

December 2019

Teri from Green Cover Seed

Verified Reviewer

Company Size: 11-50 employees

Industry: Farming

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

December 2019

I don't spend a lot of time using the phone system.

Pros

There are a lot of extensions that can be added to it.

Cons

I haven't been able to figure out how to recall somebody if I transfer them to another extension if that person isn't at the phone to answer it.

Response from Monster VoIP

Replied December 2019

Hello Teri, Thanks so much for your feedback. We will have someone reach out to you and help you will viewing your call history or using the call pick up feature. You can always contact support at 877-818-9696 or Help@monstervoip.com .

December 2019

sandra from Farmers Insurance

Verified Reviewer

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

3.0

December 2019

Good customer service support

We are pleased with the service, although sometimes it fails to work, they have good technical support

Pros

System is easy to use, functions are fast

Cons

Sometimes connection fails and we can't send fax

Response from Monster VoIP

Replied December 2019

Hello Sandra, Thank you for your feedback. We are glad you are happy overall. We did look into your account and it looks like the issue you had was related to your internet service and not our system.

January 2020

Vera from CABS Heating & Air Conditioning

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

They have it all

We've been using MVOIP for years now and love it. They really have the best prices as well as instant support and all the features you can ever need.

Pros

Easy to use, has all the needed features. Support is reliable.

Cons

Sometimes there are quirks to be worked out, but it has never set us back for too long.

Reasons for Choosing Monster VoIP

Cost

Response from Monster VoIP

Replied January 2020

Hi Vera, Thanks for your support as one of our fantastic customers.