About Monster VoIP

Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers streamline client interactions by leveraging various communication tools such as business phone systems, messaging and video conferencing. Using the auto attendant feature, enterprises can manage calls, configure music-on-hold and automatically route incoming calls to available agents.

Monster VoIP provides multilingual mobile applications for iOS and Android devices, which can be utilized by businesses to make audio/video calls, store new contacts in a built-in database and utilize pre-defined provider lists to add new accounts. Managers can use the screen sharing functionality to conduct online presentations and hold virtual meetin...


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Supported Operating System(s):

Web browser (OS agnostic)

39 Reviews of Monster VoIP

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(28)

28

4 stars

(11)

11

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 39 results

February 2019

Brian M. from Freeman & Barrett CPAs PA

Verified Reviewer

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Monster Voip used in a CPA Firm

MV-Business Voip has been great. Transition was smooth, customer support is able to fix issues fast, and the quality of the VoIP service is outstanding.

Pros

The transition to the software / voip service was easy. Monster Voip handled everything and it was a very smooth transition. The software is very easy to use which is helpful for last minute changes to our office schedule. Changes can be made anywhere you have internet access. Our staff really likes the ability to text clients from the software. Our clients receive the incoming text from our office number and not a personal cell phone number. Very convenient.

Cons

The confirmation page for faxing from Instant-fax.com serves its purpose, however we would prefer the confirmation have the ability to come as a .pdf document rather than an image in an email.

Response from Monster VoIP

Replied December 2019

Hi Brian, Thanks so much for the detailed feedback!

February 2020

Michael from Dean Supply Company

Company Size: 51-200 employees

Industry: Wholesale

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

The Most Underrated VOIP Service On The Internet

I thought the entire experience was more than I had expected. MV actually sent their lead technician from Los Angeles to Cleveland to help with our go live and get everything right. While there were a few issues that took a little longer to get sorted out, they got the job done. The times that I have had to reach out to support were always easy experiences that resulted in quick answers.

Pros

I love the mobile app. It has made my life so much easier. No more having to run back to my desk or deal with missed phone calls. I can also operate out of the office like I'm in the office. Most people might not even realize that I'm not in the office.

Cons

My only complaint is regarding the paging. MV was able to tie in an overhead page to the over the phone page using a paging bridge. However, that paging bridge acts like its own user. Meaning each time someone makes a page, it populates the phone as a missed call. MV was able to program that those missed calls do not show up as notifications each time. But if you look in the history, you will see a huge amount of missed calls from the paging bridge. It's not horrible, just annoying.

Reasons for Choosing Monster VoIP

I've always felt that VOIP should be easy and uncomplicated. A phone system should not feel like you are trying to operate The International Space Station. My initial conversation with one of the co-founders of the company was what I was looking for. They had all of the options I was looking for and didn't feel like they were over-promising. He wasn't trying to make the sale that day. I believe it took 3 months before we were ready to pull the trigger from the initial conversation. The phone model options, functionality, and the overall cost were also large influencing factors.

Reasons for Switching to Monster VoIP

We were at the end of our contract and I was looking for a more affordable solution.

November 2020

Jessy from Creatos Inc.

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

November 2020

Wonderful Service once it is setup but can take forever to get it setup.

Long initial setup which put the schedule of everything planned behind. Repeated going back and forth to actually be able to get it setup before being able to actually use it because nothing is automated on the initial setup side of things. Once we had the service we noticed plenty of missing features that we were looking forward to and features that wasn't as clear as it was originally stated. There is no such feature for a number with no features attached either which would be a easy sale for anyone but they only offer their service with all the features attached. Waiting on support to respond back about issues and inquires takes forever at times. We actually still have a bunch of inquiries/issues that still to this day have not been answered or resolved for example a simple one is their mobile app. We haven't received a resolution regarding this issue since we signed up which was more then a couple months ago.

Pros

Quality service. Little to no issues during use of service.

Cons

Services and features are all manual setup by MV-Business VoIP and not automatic. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs.

Reasons for Choosing Monster VoIP

Because their details made it appear as the best option leaving out many key details that should be listed. One major detail being it can take a while for the initial setup as it is all done manually by their staff when ever they end up deciding to call you. I ended up having to call in just to get my stuff started because I wasn't hearing from anyone which honestly shouldn't ever be the case because they should be fairly efficient at their response and setup time if they are going to do everything manually.

Reasons for Switching to Monster VoIP

For better features and services but we may be going back to our old provider or on the search again.

November 2020

Kelsie from LOJB

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

MonsterVoip - User Friendly

Very pleasant, can't complain.

Pros

Everything is very user friendly. Once your MonsterVoip IT Tech walks you through your setup, dashboard etc. everything is pretty easy to figure out how to use on your own. If not the manual is a great reference. Customer Service/IT Contact are very responsive and extremely helpful. I will send an email to have something updated and will receive a response within the hour which is usually followed by a call to confirm that everything is working the way it should.

Cons

I can honestly say that I don't really dislike anything with the software. I suppose going from a regular landline to internet was a change. For example, if the internet is down, the phones will not work. But that has nothing to do with MonsterVoip itself.

Response from Monster VoIP

Replied November 2020

Thanks so much for the feedback and we are delighted you are happy with Monster VoIP!

May 2020

Dash from Monster Technology. LLC

Company Size: 51-200 employees

Industry: Business Supplies and Equipment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Best Phone system

Great service and great support when needed.

Pros

The Salesforce integration makes things more efficient for me with the clic2call and call logging.

Cons

I wish they had call transcription to log notes in my crm.

Reasons for Switching to Monster VoIP

RingCentral Support was horrible and they are very expensive

Response from Monster VoIP

Replied June 2020

Thanks so much for your feedback!