About Nectar Desk

Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics.

Nectar Desk allows users to set up separate call queues; customize business hours, messages and hold music; and configure IVR functions. Calls can be recorded, forwarded to other phones and routed using skills-based routing.

Nectar Desk provides managers with agent analytics tools, which allow them to check in on key agent metrics such as average handling time, missed call ratio and agent statuses. This information can help call centers assess agent performance and manage their staffing. Managers can also use call monitoring, barging an...


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4 Reviews of Nectar Desk

Overall rating

4.00 / 5 stars

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May 2018

YURI from VirtualStaff365

Company Size: 11-50 employees

Industry: Outsourcing/Offshoring

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Using NectarDesk to call our clients from overseas has been a fantastic experience to us!

Pros

It's very user-friendly and very efficient. Calls are all recorded so you have the ability to review and listen to them for quality purposes.

Cons

Nothing significant at the moment. Area of improvement: Maybe a little longer period of time to be set in the system before the user interface page gets expired when the user is idle? Just my thought. :)

October 2018

Nikos from Wind Hellas

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

The best call center software I have ever used

Pros

I can easily set working hours, separate queues and music tones. The environment is intuitive and easy to use and make adjustments. Also, the prices are affordable.

Cons

There is nothing negative for this great software according my opinion.

July 2020

Damaris from ERG

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

Awful experience

Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through. We tested this many times standing next to users that were not on calls. When this is reported they cant come up with solutions. 2.Support cant figure out what causes any of the technical issues. Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers. 3.They don't offer refunds, the first 2 months we had more connectivity issues than ever, regardless of us being unable to successfully use their service and it affecting our business greatly. 4.When you call they only transfer you to the sales agent, if he/she isn't available no one helped, I had to wait for call backs. 5.They begged us to transfer our toll free number, they promised to match the Vonage price of $20.00 unlimited toll free a month. We agreed with this condition. Then they charged us over $500.00 dollars a month! We had to go through the trouble of porting it just to port it out again. When we asked why they unexpectedly did this they just repeated "why do you have problem, its in the agreement", after our phone and email conversations?! 6.They are charging over $500.00 to give us our call recordings in one download.

Pros

The sign up transition was fairly easy. They are quick at communicating. Afterwords its a nightmare. Their support team attempts to help resolve the issues, however they don't provide solutions.

Cons

Their VOIP system times out every 5 seconds, even during calls therefore dropping ours calls. When trying to make the next call we have to refresh their website. Callers cant reach you, we have to constantly refresh the website every 5 seconds, daily. The connectivity is very bad, at times we cant hear the callers or they cant hear us. There are days are unable to use their service, the calls drop one after another when we try to make outbound calls.

Reasons for Choosing Nectar Desk

We wanted a service that offered live customer assistance for emergencies, the customer service agents are available however they didn't provide solutions to the persistent issues all our agents are having so they let us down. In short we feel that they over charged us because we are leaving and they are taking advantage of us. We simply cant to offer our customers good quality service if we stay with them due to all the interrupted calls.

February 2016

Kathie from Jojoba supply

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

Way better than expected

Altogether I am happy that I found these guys. I've been burned before but they knew what they were doing and helped me through the process. At first it was a little bit hard for me to figure out and I had some issues but the support I got from these guys was second to none. Within minutes I was talking to a human and they actually solved my issue without making me feel stupid. I would recommend checking them out to anyone.

Response from Nectar Desk

Replied February 2016

Thanks Kathie for your review. We appreciate your business :)