Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics.

Nectar Desk allows users to set up separate call queues; customize business hours, messages and hold music; and configure IVR functions. Calls can be recorded, forwarded to other phones and routed using skills-based routing.

Nectar Desk provides managers with agent analytics tools, which allow them to check in on key agent metrics such as average handling time, missed call ratio and agent statuses. This information can help call centers assess agent performance and manage their staffing. Managers can also use call monitoring, barging and whispering to assist agents. Nectar Desk also integrates with customer relationship management (CRM) platforms.

Pricing is per user per month. Support is available online, via email and over the phone.



3 Reviews of Nectar Desk

Overall rating

5.0 / 5 stars

Showing 1 - 3 of 3 reviews

October 2018

Nikos from Wind Hellas

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

The best call center software I have ever used

Pros

I can easily set working hours, separate queues and music tones. The environment is intuitive and easy to use and make adjustments. Also, the prices are affordable.

Cons

There is nothing negative for this great software according my opinion.

May 2018

YURI from VirtualStaff365

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Using NectarDesk to call our clients from overseas has been a fantastic experience to us!

Pros

It's very user-friendly and very efficient. Calls are all recorded so you have the ability to review and listen to them for quality purposes.

Cons

Nothing significant at the moment. Area of improvement: Maybe a little longer period of time to be set in the system before the user interface page gets expired when the user is idle? Just my thought. :)

February 2016

Kathie from Jojoba supply

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2016

Way better than expected

Altogether I am happy that I found these guys. I've been burned before but they knew what they were doing and helped me through the process. At first it was a little bit hard for me to figure out and I had some issues but the support I got from these guys was second to none. Within minutes I was talking to a human and they actually solved my issue without making me feel stupid. I would recommend checking them out to anyone.

Response from Nectar Desk of Nectar Desk

Replied February 2016

Thanks Kathie for your review. We appreciate your business :)