Nextiva Call Center

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Ratings & Reviews

Overall Rating

4.35 / 5 (236)

4.08 / 5 (214)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

August 5, 2020

July 27, 2020

Pros/Cons

  • Pros

  • Awesome App!! I regularly call clients in UK, USA, Australia and India and the call clarity is excellent and the cost is extremely low! Keeper up the good work!!

  • The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

  • Cons

  • Nextiva only had a few hit or miss moments in which case operations were suspended during heavy traffic times. Other than that, it is a great service they provide.

  • NextOS is not a cheap system. It’s great but it will cost in both money and the teams time to get set up.

  • Pros

  • Voice Quality is very good, it has very minimal call drops, Cost effective.

  • Easy to use, has good voice quality even in low bandwidth. Mobile app is amazing works on 3g, lte and on WiFi. Messaging features is a good add-on. Configuration is quite easy.

  • Cons

  • I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

  • It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it.

Product Demo & Pricing

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Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

3 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots