UniVoIP

RATING:

4.7

(20)

About UniVoIP

Cloud Voice for Microsoft Teams from UniVoIP Why Use Microsoft Teams as a Phone System? ● You already have M365, so maximize your existing Microsoft investment - and cut costs drastically. ●True Unified Communications - business calling, collaboration, chat, and video, all on one seamless app. With Cloud Voice for Microsoft Teams, you get Native Voice calling within the Teams client, with no learning curve or complexity, and no need for 3rd-party equipment or plug-ins. ●Future-proof your technology. New features are being added to Teams continuously, with no forklift upgrades needed. What are the Benefits of Microsoft Teams as a Phone System? ●Utilize a cost-effective Cloud Voice solution to connect to the PSTN and use Teams for external calling. ●Eliminate the nee...

UniVoIP Pricing

Average pricing provided. May vary based on org size, etc..

Starting price: 

$7.00 per month

Free trial: 

Available

Free version: 

Available

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UniVoIP Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for UniVoIP

1 - 5 of 20 Reviews

Joy

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2016

UNIVOIP is the way to go

As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient!

PROS

The online interface is FANTASTIC! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/

CONS

The look of it feels a little "1998" but that doesn't cause any issues with the functionality.

Vendor Response

Hi Joy, thank you for reviewing UniVoIP! We are happy that your overall experience with us has met your standards. With regard to a "1998" look and feel, our research and development team continues to work towards bringing our technology into the next generation and beyond. We are always updating our platforms, and customer feedback allows us to optimize user interfaces based on customer preference. Any suggestions you have, please send them to marketing@univoip.com. We'd love to hear from you!

Replied January 2020

Patrick

2-10 employees

Used more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed October 2018

Dishonest lying and deceitful.

I could go on forever about how dishonest and even their accounting people know that what they do is dishonest and have to apologize for their antics. Go anywhere else and it will be better service. Spectrum people are really slow but tell the truth and don't try to rip you off. Intermedia will treat you great and not slip in contract extensions that you never heard of before. Just run from this place.

PROS

Quick response and nice employees. When you call in everyone is nice and helpful. If they could just keep their word it would help swallow their exorbitant costs and poor quality lines.

CONS

Univiop spends their time lying, and working to trick you with their contracts. They will send you and email and give you information and then do the opposite. When they didn't like what I had to say on the phone, they actually cut off my phone service. Really that happened. My 10/10 line was at best maybe 4/5. Maybe once at 2:00am some off day we got 9/9.

Vendor Response

Patrick, We are very glad we were able to rectify the situation you experienced and are very happy you are still with UniVoIP. We appreciate your continued business.

Replied August 2022

Kyle

51-200 employees

Used daily for more than 2 years

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed June 2017

Terrible Customer Service

PROS

Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do.

CONS

Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having.

Vendor Response

Hi Kyle, thank you for your input. We regret to hear that your experience with us was not up to your standards. It is a priority for us that our products and services deliver guaranteed outcomes for our customers at the industry's most competitive pricing, and we are sorry that it was not your experience. Furthermore, our customer support team's goal is to provide the most comprehensive customer support experience possible, and on average receives a 4.9 out of 5 customer service rating. With that said, we are very sorry your experience with our team falls outside of our norm, and we'd like to see how we can make that up to you. Please contact us at 855-864-8647 to further discuss.

Replied January 2020

Lauren

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Always there for us

We don't do anything particularly complicated with our office phone system, but we have needed their customer support on a number of occasions due to connectivity issues (not UniVoIP's fault in any of the cases) and they have always been very responsive and reliable. They seem to have low turnover and good, reliable people. Never once have we had a less than stellar experience from their customer service team.

PROS

What we most appreciate about UniVoIP is the ease of use and the support we get.

Vendor Response

Thank you for your feedback Lauren. Our Support Team remains here to assist should any future issues arise. We're glad you've had a great experience with UniVoIP!

Replied August 2022

Jae

Non-Profit Organization Management, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2016

Software Support

Excellent support team, my agency could not have made the transition so easily and successfully without the one on one support! Great value for the money this software has cut our communication/vendor costs in half. The onbaording can be a bit intimidating if you are not familiar with the Cloud system, but Poch, Chris and their staff at Univoip assisted us with an onsite visit and spoke with us several times about our plan and need and how we can best make it work for the budget that we had to work with. The product is really a very good product. I was surprised, not knowing what to expect from a Cloud based phone system. But we are very happy! We can stay in communication wherever we are and the system allows us to set up phone communication in our satellite offices through out the city. Just the phone and the internet; that's it. No additional fees! That is great for a non profit!~

PROS

Everything

CONS

That the receptionist can't connect her phone to a handset system that allows her to move from her desk or office with a phone in my hand so she can answer calls without being at her desk.

Vendor Response

Hi Jae, your feedback is greatly appreciated! Mobility is one of the most enticing aspects of our solutions, and we can definitely take a look at your receptionist's handset/mobile device set up to ensure that business calls can be made and received from anywhere, at any time and on any device. Please call us at 877-660-6677 so that we can help you with this configuration!

Replied January 2020