This software is so easy to use and saves hours of time sifting through calls.

It will give staff confidence in their abilities whilst supporting them in areas they may require support and training.

Undeniable value on par with big competitors, for a fraction of the cost.

The transcripts of the calls is poor and was a key function that was purchased.

From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way.

My experience with Refract has been superb. The customer service is excellent, nothing is too much trouble.

From a customer service point of view the level of support from our account manager has been superb.

Pretty intuitive overall and a fun way for trainees to practice positioning, differentiating, objection handling and more. Excellent tool if you are training folks in other time zones.

The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how.

UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing.

A tool to guarantee transformation on sales calls.

The excellent team behind it to support you and provide the help needed to re-think your sales approach.

The platform is brilliant and easy to use. I'm updated regularly on new features etc, which all  help me offer much more to my clients and enables me to stand out from the crowd.

Refract improves the effectiveness of coaching and allows me to quickly hear the challenges of the reps.

Ease of use, the platform is simply constructed to ensure that uptake from users is fast and easy to manage.

Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording).

I struggle with the accuracy of the script that goes with the audios as often it is quite inaccurate.

Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative.

Product continues to improve. Above all though, allowed us to create process & score people on their ability to work it when it comes to sales & success team conversations.

Rich, rich data from your calls, enabling your coaches to get a true insight into what's happening in your sales teams.

The help I received from CSR. The product was easy to use.

The system has been great so far for sharing exact moments of calls both ways between my team and me.

The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers.

So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business.

I normally don't do reviews on any company but I wanted to take a moment here because this has been a long standing business relationship and the team at calltools are very good to work with.

The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times.

Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own.

Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best.

Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field.

A truly effective piece of software that gets the job done.

Nothing at all whatsoever was wrong with this dialer.

I cannot think of anything bad tp say in all honesty.

Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

I find its very user friendly and provides many options to implement for calling / tracking etc.

Great price, high quality phone calls, call recording, easy to use. It's like mojo dialer and callrail built into one only the price is better and you can send and receive calls, texts, voicemails.

The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.

Just reach them it's the best thing you can do for your company's future.

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company.

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities.

US Dollar

Refract is a cloud-based software that helps businesses monitor sales calls and demos to identify revenue defining interactions. The call explorer allows supervisors to search through call data based on specific content or insights. 


Refract enables sales representatives to record and analyze calls to identify top performers and benchmark revenue-generating strategies. Managers can use AI-enabled call reports to gain insights into agent performance and share time-stamped coaching feedback and quality analysis or grading forms. Additionally, the triggered learning module lets team leaders automatically send video tutorials, knowledge and tips documents and relevant links to assist agents during sales calls.


Refract facilitates integration with several third-party CRM, call dialers, call recording systems and video conferencing platforms, including HubSpot, Salesforce and RingCentral. Pricing is available on request and support is extended via live chat, phone and email.



LongDescription

Commenting/Notes

Real Time Analytics

Call Tagging

Performance Management

Call Recording

Customizable Fields

Collaboration Tools

Content Library

Assignment Management

Sales Trend Analysis

On-Demand Recording

Data Import/Export

Call List Management

File Transfer

Graphical Data Presentation

Assessment Management

Recording

Audio / Video Conferencing

Statistical Analysis

Performance Metrics

Training Management

Built-in Course Authoring

Role-Based Permissions

Learning Paths/Tracks

Event Triggered Actions

Activity Dashboard

Correlation Analysis

Dashboard

Goal Setting/Tracking

Scheduled Recording

Feedback Management

Call Transcription

Tagging

Gamification

Archiving & Retention

Onboarding

Campaign Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Refract

In Person

Live Online

Webinars

Documentation

Videos

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers.

CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. 


Unleash the full potential of your contact center today with CallTools.

Refract vs CallTools

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