# uContact Software Reviews, Demo & Pricing - 2026 > Review of uContact Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/ucontact-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / uContact Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/ucontact-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/ucontact-profile/alternatives/) # uContact 2026: Benefits, Features & Pricing Wondering if uContact is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview uContact 4.5 [(81)](https://www.softwareadvice.com/call-center/ucontact-profile/reviews/) Pricing Starting at $59.99 per month ### About uContact uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. This beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions. Jump to uContact and reinvent yourself. Wondering if uContact is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## uContact User Interface ## Popular uContact Alternatives Main Product uContact 4.5 [(81)](https://www.softwareadvice.com/call-center/ucontact-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.50Value for money - 4.68Customer support - 4.52Functionality Pricing Starting at $59.99 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(391)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.52Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## uContact Pricing and Plans Starting price: $59.99 per month Free Trial Free Version Basic $59.99 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## uContact Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of uContact Activity Dashboard Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications Answering Machine Detection API Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Center Management Call Conferencing Call Disposition Call List Management Call Reporting Call Scheduling Call Tracking Call Transfer Call Whispering Campaign Management Campaign Specific Caller ID Chatbot Chat/Messaging Collaboration Tools Computer Telephony Integration Contact Database Customer Database Customizable Reports Email Management FCC Compliance FTC Compliance Inbound Call Center Lead Capture Lead Management List Management Live Chat Manual Dialer Monitoring Multi-Channel Communication Multi-Channel Management Multiple Scripts Online Voice Transmission Outbound Call Center Phone Key Input Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting & Statistics Social Media Integration Survey/Poll Management Text to Speech Video Conferencing Voice Customization Voice Mail VoIP Connection Workflow Management ## uContact Integrations Freshsales Integration rated undefined from -1 review monday.com Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review See all 10 integrations ## uContact User Reviews Overall Rating 4.5 Ratings Breakdown 5 60% 4 31% 3 6% 2 2% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.5 Customer support 4.7 Functionality 4.5 VR Verified Reviewer Financial Services 51-200 employees Used daily for less than 2 years Reviewed June 2023 uContact x Net2Phone 4 uContact, by allowing our customer outreach via various channels to be centralized in one location, has greatly improved our Contact Center experience and made it possible to connect with many new and returning customers. As the company and uContact x Net2Phone continues to grow, I believe that we'll be able to accomplish many more feats as the years go by. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: uContact customization of not only the IVR but also forms, reports, bots, bot functionality, social media integration and database makes it one of the best telephony software out there. By giving the admin the ability to customize these aspects provides endless possibility of creativity to suit whatever cutomer needs may arise. Cons: Some additional tutorial and more indept breakdown of the Workflow would be an big pro. Vendor Response Great feedback. We appreciate it. Replied June 2023 Read More SL Shamika L. Verified reviewer Fund-Raising 51-200 employees Used daily for less than 2 years Reviewed June 2023 uContact Usage 4 When utilizing uContact there is little to no hassle, like any computer software there are occasional glitches however those can be quickly addressed, and the support team is always on standby, quick to respond. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: I appreciate that it allows for contact with customers through various communication methods. Cons: The occasional glitches may be a bit inconvenient at times. Vendor Response Shamika, thank you very much for your comments about uContact! Replied June 2023 Read More AB Anis B. Verified reviewer Financial Services 51-200 employees Used daily for less than 12 months Review source Reviewed July 2019 Ucontact review - Abowen 3 Ratings Breakdown 3 Ease of use 3 Functionality Pros: Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another. Cons: The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful. Vendor Response Great feedback, Anis. We appreciate it. Replied June 2020 Read More VR Verified Reviewer 1001-5000 employees Used daily for less than 2 years Review source Reviewed May 2018 A high quality, easy to use program that's a fantastic addition to our current workflow. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results. Cons: While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience. Read More VC Vanesa C. Used daily for more than 2 years Review source Reviewed April 2018 Great product and customer support 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: "The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. " Cons: For now we have no cons. Vendor Response Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments! Replied July 2020 Read More JV Juan Martin V. Verified reviewer Newspapers 201-500 employees Used daily for more than 2 years Review source Reviewed September 2020 Excelent option for remote work 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool. Cons: The software is really good, don´t have any complains. Vendor Response Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier Replied September 2020 Read More MP Mauricy P. Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed December 2016 The ideal solution for support of growth 5 Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Modern and flexible business form. Cons: None. Vendor Response Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments! Replied July 2020 Read More AL Andres L. Media Production 201-500 employees Used daily for more than 2 years Review source Reviewed November 2016 Great Experience 5 Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation. Pros As a broadcaster, we have very specific requirements, which were covered and customized by the Integra team. For example, it helped us improve our communications during the broadcast of the Elections. Cons No. Advice to Buyers I would recommend this to any colleagues that are in need of a similar or flexible solution. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The team and solution Read More JL Johann L. Verified reviewer Banking 1001-5000 employees Used daily for more than 2 years Review source Reviewed December 2016 Really good solution 5 We are having several issues with previous contact center solution providers until we start using uContact. The platform is used in several countries with very good results. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Great support team Cons: No Vendor Response Johann, we're glad to learn you found uContact the perfect solution for your Contact Center. Thank you very much for your comments! Replied July 2020 Read More JL Jose L. Hospital & Health Care 201-500 employees Used daily for more than 2 years Review source Reviewed November 2016 Complete, reliable and easy to use 5 I highly recommend uContact for any type of Contact Center. Integra CCS team really understand our needs and work as a team they developed a custom solution for our operation. Pros The start up was very easy and the system is very user friendly and reliable. Cons N/A Advice to Buyers Great product!!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The start up was very easy and the system is very user friendly and reliable. Cons: N/A Read More Showing 1 - 10 of 81 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/ucontact-profile/reviews/) ## uContact Popular Comparisons [Ringover vs uContact](https://www.softwareadvice.com/voip/ringover-profile/vs/ucontact/)[Convoso vs uContact](https://www.softwareadvice.com/voip/safesoft-contact-profile/vs/ucontact/)[DialedIn CCaaS vs uContact](https://www.softwareadvice.com/call-center/chasedata-profile/vs/ucontact/)[Readymode vs uContact](https://www.softwareadvice.com/compare/34514-ucontact/vs/171343-Readymode/)[LiveAgent vs uContact](https://www.softwareadvice.com/crm/liveagent-profile/vs/ucontact/)[Nextiva vs uContact](https://www.softwareadvice.com/compare/2683-Nextiva/vs/34514-ucontact/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/ucontact-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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