About uContact

uContact is a call center solution offering on-premise and cloud-based deployments. It is suitable for call centers of all sizes and helps users manage sales and customer service across various channels. Primary features include automatic call distribution (ACD), interactive voice response (IVR), PBX, progressive and predictive dialers, web chat, real-time monitoring and analytics.

Other features include call recording, quality management and social-media integrations. Gamification features include a visual game interface with scores based on employee activity and achievement badges. Text messaging, click to call and voice broadcast features are also offered.

Separate modules include uContact Designer, which allows users to create workflows through a ...


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Supported Operating System(s):

Web browser (OS agnostic)

26 Reviews of uContact

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(3)

3

3 stars

(2)

2

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

April 2018

Juan Carlos from Logrand Group

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Amazingly complete product, great Price, and the best service.

Pros

After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

Cons

Response from Integra CCS

Replied July 2020

Juan Carlos, thank you very much for your comments about uContact!

April 2018

Vanesa from Inforcheck

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Great product and customer support

Pros

"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

Cons

For now we have no cons.

Response from Integra CCS

Replied July 2020

Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments!

July 2019

Anis from Quickstop Personal Finance Center

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

July 2019

Ucontact review - Abowen

Pros

Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.

Cons

The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful.

Response from Integra CCS

Replied June 2020

Great feedback, Anis. We appreciate it.

September 2020

Juan Martin from El País

Company Size: 201-500 employees

Industry: Newspapers

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Excelent option for remote work

Pros

During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool.

Cons

The software is really good, don´t have any complains.

Response from Integra CCS

Replied September 2020

Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier

December 2016

Mauricy from ERJ Consultoria Empresarial

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

The ideal solution for support of growth

Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

Pros

Modern and flexible business form.

Cons

None.

Response from Integra CCS

Replied July 2020

Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments!