uContact Software


 

uContact is a call center solution offering on-premise and cloud-based deployments. It is suitable for call centers of all sizes and helps users manage sales and customer service across various channels. Primary features include automatic call distribution (ACD), interactive voice response (IVR), PBX, progressive and predictive dialers, web chat, real-time monitoring and analytics.

Other features include call recording, quality management and social-media integrations. Gamification features include a visual game interface with scores based on employee activity and achievement badges. Text messaging, click to call and voice broadcast features are also offered.

Separate modules include uContact Designer, which allows users to create workflows through a visual interface; uContact Forms, which can be used to design forms for collections, customer service and surveys; and uContact Reports, which provides pre-designed and customizable report templates.

uContact is available with monthly subscription pricing. Support is provided via email, over the phone and through video tutorials.

 

uContact - Client form
 
  • uContact - Client form
    Client form
  • uContact - Chat
    Chat
  • uContact - Gamification interface
    Gamification interface
  • uContact - Supervisor dashboard
    Supervisor dashboard
  • uContact - Agent monitoring
    Agent monitoring
Supported Operating System(s):
Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

13 Reviews of uContact

Showing 1-13 of 13

 

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Lars from ERP+Lars
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Great system to work with callbacks and integration's are an amazing addon to this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gamification, callbacks way up, great support, very awesome after setup.

Pros

Gamification, our instance allows competition worldwide, less management team needed when people compete! We have integrated google forms and sheets within the crm of this product to streamline the ease of development of new campaigns. if you need an integrator for this call 3056000984

Cons

Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

Review Source: Capterra
 

Johann from Grupo Gente
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Really good solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are having several issues with previous contact center solution providers until we start using uContact. The platform is used in several countries with very good results.

Pros

Great support team

Cons

No

Advice to Others

very good deploy time

Review Source: Capterra
 

Diego from Universidad de Montevideo

December 2016

December 2016

User friendly and excellent functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are satisfied with uContact in terms of features and support.
The implementation was fast and the usability was great.
Pros: Support
Cons: Highly recommended.

Pros

Support

Cons

Highly Recommended.

Review Source: Capterra
 

Mauricy from ERJ Consultoria Empresarial
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

The ideal solution for support of growth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

Pros

Modern and flexible business form.

Cons

None.

Advice to Others

If your company needs an efficient and effective solution to fuel your CRM or giving the market a greater range of relationship channels see the Integra.

Review Source: Capterra
 

Mariela from Servicios Premium S.A
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Powerful and Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use Solution and that's really important for our agents. Also, it allows us to define and manage really complex workflows for our IVR.
Great integration with other solutions.

Pros

Great integration with other solutions.

Cons

Nothing

Advice to Others

Solid product backed by good support.

Review Source: Capterra
 

Andres from Teledoce
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.

Pros
As a broadcaster, we have very specific requirements, which were covered and customized by the Integra team. For example, it helped us improve our communications during the broadcast of the Elections.

Cons
No.

Advice to Buyers
I would recommend this to any colleagues that are in need of a similar or flexible solution.

Pros

The team and solution

Review Source: Capterra
 

Luis from CPATU
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Powerful solution and easy to integrate with other solutions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We manage millions of calls using uContact and I highlight the stability of the solution.
The tools to create complex workflows are really complete and allow a simple integration with other platforms.

Pros

Awesome technical support.

Cons

No.

Advice to Others

For the product and the team behind I strongly recommend uContact.

Review Source: Capterra
 

Jose from Cantamar S.A.
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Complete, reliable and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I highly recommend uContact for any type of Contact Center.
Integra CCS team really understand our needs and work as a team they developed a custom solution for our operation.
Pros
The start up was very easy and the system is very user friendly and reliable.
Cons
N/A

Advice to Buyers
Great product!!!

Pros

The start up was very easy and the system is very user friendly and reliable.

Cons

N/A

Advice to Others

Great product!!!

Review Source: Capterra
 

Pablo from Urufarma S.A.
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Reliable and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The transition from one system to another was very simple and without any problem. uContact works very well and the Integra development team has always been very receptive to new ideas.

Pros

Stability and continuous evolution

Cons

-

Advice to Others

Strongly recommend the solution.

Review Source: Capterra
 

Jaime from Belmont Business Group
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Powerful product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used this product both for a customer's contact center application as our hosted pbx. Its reliable, robust and easy to use. Customer care is superb and fast. Great Job.

Pros

Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.

Cons

There is a learning curve to understand the configuration of the flows.

Advice to Others

Product is very cost effective.

Review Source: Capterra
 

Diego from Microfinanzas del Uruguay S.A.

November 2016

November 2016

Great product and customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The solution is extremely easy to use and allows and is a true all in one multichannel solution.

I highly recommend uContact for financial institutions.

Review Source: Capterra
 

Ivan from Saab Telecom
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Excellent App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience. Now we have a real all in one toll.

Pros

The real time interface and easy to admin

Cons

there is none. All we use we like

Advice to Others

Keep working as now

Review Source: Capterra
 

Diego from TuTasa.com

August 2016

August 2016

TuTasa.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are actually usingo ucontact for our contact center. Our contact center team uses quite a lot of the product's features and are fascinated with the product. The support team answers back our queries and doubts in no time.

Pros

Ease of use, support, features.

Cons

Some graph colours are counter intuitive.

Advice to Others

R&D team is very receptive. If you happen to have some ideas of new features you should contact them.

Review Source: Capterra