uContact software


uContact is a call center solution offering on-premise and cloud-based deployments. It is suitable for call centers of all sizes and helps users manage sales and customer service across various channels. Primary features include automatic call distribution (ACD), interactive voice response (IVR), PBX, progressive and predictive dialers, web chat, real-time monitoring and analytics.

Other features include call recording, quality management and social-media integrations. Gamification features include a visual game interface with scores based on employee activity and achievement badges. Text messaging, click to call and voice broadcast features are also offered.

Separate modules include uContact Designer, which allows users to create workflows through a visual interface; uContact Forms, which can be used to design forms for collections, customer service and surveys; and uContact Reports, which provides pre-designed and customizable report templates.

uContact is available with monthly subscription pricing. Support is provided via email, over the phone and through video tutorials.

Supported Operating System(s):
Windows 7 , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

20 Reviews of uContact

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  • Marco from Logrand Group

    Number of employees: 1,001-5,000 employees

    June 2018

    very easy to use and train personnel in its use. We have all the callcenter under control.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter.

    Cons

    Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    May 2018

    A high quality, easy to use program that's a fantastic addition to our current workflow.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results.

    Cons

    While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Vanesa from Inforcheck

    April 2018

    Great product and customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    "The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

    Cons

    For now we have no cons.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Juan Carlos from Logrand Group

    Number of employees: 1,001-5,000 employees

    April 2018

    Amazingly complete product, great Price, and the best service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pros

    After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features.
    I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

    Cons

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lars from ERP+Lars

    Number of employees: 201-500 employees

    July 2017

    Great system to work with callbacks and integration's are an amazing addon to this product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Gamification, callbacks way up, great support, very awesome after setup.

    Pros

    Gamification, our instance allows competition worldwide, less management team needed when people compete! We have integrated google forms and sheets within the crm of this product to streamline the ease of development of new campaigns. if you need an integrator for this call 3056000984

    Cons

    Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

    Review Source: Capterra
  • Johann from Grupo Gente

    Number of employees: 1,001-5,000 employees

    December 2016

    Really good solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are having several issues with previous contact center solution providers until we start using uContact. The platform is used in several countries with very good results.

    Pros

    Great support team

    Cons

    No

    Review Source: Capterra
  • Diego from Universidad de Montevideo

    December 2016

    User friendly and excellent functionality.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great. Pros: Support Cons: Highly recommended.

    Pros

    Support

    Cons

    Highly Recommended.

    Review Source: Capterra
  • Mauricy from ERJ Consultoria Empresarial

    Number of employees: 2-10 employees

    December 2016

    The ideal solution for support of growth

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

    Pros

    Modern and flexible business form.

    Cons

    None.

    Review Source: Capterra
  • Mariela from Servicios Premium S.A

    Number of employees: 51-200 employees

    December 2016

    Powerful and Effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to use Solution and that's really important for our agents. Also, it allows us to define and manage really complex workflows for our IVR. Great integration with other solutions.

    Pros

    Great integration with other solutions.

    Cons

    Nothing

    Review Source: Capterra
  • Fabrizio from BDR & Asoc. ABOGADOS.

    December 2016

    A complete solution for collections!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Just one solution to manage all the business. Easy to Use. Great solution to collection agencies. uContact provide us a complete solution to manage our debt recovery business, with a custom solution and reporting for our customers.

    Review Source: Capterra
  • Andres from Teledoce

    Number of employees: 201-500 employees

    November 2016

    Great Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation. Pros As a broadcaster, we have very specific requirements, which were covered and customized by the Integra team. For example, it helped us improve our communications during the broadcast of the Elections. Cons No. Advice to Buyers I would recommend this to any colleagues that are in need of a similar or flexible solution.

    Pros

    The team and solution

    Review Source: Capterra
  • Luis from CPATU

    Number of employees: 51-200 employees

    November 2016

    Powerful solution and easy to integrate with other solutions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We manage millions of calls using uContact and I highlight the stability of the solution. The tools to create complex workflows are really complete and allow a simple integration with other platforms.

    Pros

    Awesome technical support.

    Cons

    No.

    Review Source: Capterra
  • Jose from Cantamar S.A.

    Number of employees: 201-500 employees

    November 2016

    Complete, reliable and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I highly recommend uContact for any type of Contact Center. Integra CCS team really understand our needs and work as a team they developed a custom solution for our operation. Pros The start up was very easy and the system is very user friendly and reliable. Cons N/A Advice to Buyers Great product!!!

    Pros

    The start up was very easy and the system is very user friendly and reliable.

    Cons

    N/A

    Review Source: Capterra
  • Pablo from Urufarma S.A.

    Number of employees: 201-500 employees

    November 2016

    Reliable and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The transition from one system to another was very simple and without any problem. uContact works very well and the Integra development team has always been very receptive to new ideas.

    Pros

    Stability and continuous evolution

    Cons

    -

    Review Source: Capterra
  • Jaime from Belmont Business Group

    Number of employees: 2-10 employees

    November 2016

    Powerful product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have used this product both for a customer's contact center application as our hosted pbx. Its reliable, robust and easy to use. Customer care is superb and fast. Great Job.

    Pros

    Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.

    Cons

    There is a learning curve to understand the configuration of the flows.

    Review Source: Capterra
  • Diego from Microfinanzas del Uruguay S.A.

    November 2016

    Great product and customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.

    Review Source: Capterra
  • Ivan from Saab Telecom

    Number of employees: 2-10 employees

    September 2016

    Excellent App

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience. Now we have a real all in one toll.

    Pros

    The real time interface and easy to admin

    Cons

    there is none. All we use we like

    Review Source: Capterra
  • JIMENA from MUÑOZ AGUIRRE Y ASOCIADOS SRL

    August 2016

    Great product!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pros

    Great product. The user experience for agents and supervisors is really simple and intuitive. We have an excellent experience with uContact, improving productivity by 50%.
    The system is extremely easy to use and much more complete that other expensive platforms

    Review Source: Capterra
  • Diego from TuTasa.com

    August 2016

    TuTasa.com

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are actually usingo ucontact for our contact center. Our contact center team uses quite a lot of the product's features and are fascinated with the product. The support team answers back our queries and doubts in no time.

    Pros

    Ease of use, support, features.

    Cons

    Some graph colours are counter intuitive.

    Review Source: Capterra
  • Number of employees: 11-50 employees

    June 2018

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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