# VCC Live Software Reviews, Demo & Pricing - 2026 > Review of VCC Live Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/vcc-live-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / VCC Live Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/vcc-live-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/vcc-live-profile/alternatives/) # VCC Live 2026: Benefits, Features & Pricing Wondering if VCC Live is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview VCC Live 4.7 [(27)](https://www.softwareadvice.com/call-center/vcc-live-profile/reviews/) Pricing Starting at $60.00 per month ### About VCC Live VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more. VCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered. VCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications. VCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone. Wondering if VCC Live is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## VCC Live User Interface ## Popular VCC Live Alternatives Main Product VCC Live 4.7 [(27)](https://www.softwareadvice.com/call-center/vcc-live-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.69Value for money - 4.65Customer support - 4.63Functionality Pricing Starting at $60.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Call Center Studio](https://www.softwareadvice.com/call-center/call-center-studio-profile/) 4.5 [(47)](https://www.softwareadvice.com/call-center/call-center-studio-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.72Value for money - 4.77Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [BeInContact](https://www.softwareadvice.com/crm/beincontact-profile/) 4.4 [(14)](https://www.softwareadvice.com/crm/beincontact-profile/#reviews) Ratings Breakdown - 4.36Ease of use - 3.89Value for money - 4.29Customer support - 4.0Functionality Pricing Starting at €38.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(877)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price ## VCC Live Pricing and Plans Starting price: $60.00 per month Free Trial Free Version Standard $60.00 per user, per month Plan includes: - Automated E-Mails - Campaign Management - E-Mail Support - Internal Chat - Management - Outbound and Inbound Calls - Predictive Dialer - Reports and Statistics - Robinson List Handling - Telecommunications Services Read More Professional $85.00 per user, per month Plan includes: - API - Automated E-Mails - Automatic Machine Voice Detection - Campaign Management - Dashboards - E-Mail Support - Expanded Data - Handling - Intelligent IVR - Internal Chat Read More Multichannel $105.00 per user, per month Plan includes: - API - Automatic Machine Voice Detection - Campaign Management - Consultant - Customer Care Email Handling - Dashboards - Dynamic SMS & Email Templates - Expanded Data - Facebook Messenger Integration - Handling Read More Premium Pricing available upon request Plan includes: - API - Automatic Machine Voice Detection - Campaign Management - Consultant - Customer Care Email Handling - Dashboards - Dynamic SMS & Email Templates - Expanded Data - Facebook Messenger Integration - Handling Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## VCC Live Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of VCC Live Agent Interface Alerts/Escalation Alerts/Notifications API Archiving & Retention Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Call Center Management Call Scheduling Call Transfer Campaign Management Campaign Specific Caller ID Chat/Messaging Collaboration Tools Computer Telephony Integration Customizable Reports Email Management FCC Compliance FTC Compliance Inbound Call Center Interaction Tracking Lead Management List Management Live Chat Manual Dialer Monitoring Multi-Channel Communication Multiple Scripts On-Demand Recording Outbound Call Center Phone Key Input Predictive Dialer Progressive Dialer Quality Management Reporting & Statistics SMS Messaging Social Media Integration Survey/Poll Management Text to Speech Voice Customization Voice Mail VoIP Connection ## VCC Live Integrations Zapier Integration rated undefined from -1 review Worldpay for Enterprise Integration rated undefined from -1 review Salesforce Marketing Cloud Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review ## VCC Live User Reviews Overall Rating 4.7 Ratings Breakdown 5 70% 4 26% 3 4% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.7 Customer support 4.7 Functionality 4.6 Tamas N. Verified reviewer Used daily for more than 2 years Review source Reviewed April 2018 Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents. 4 Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC. Cons: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well. Read More MM Milan M. Verified reviewer Financial Services 2-10 employees Used daily for more than 2 years Review source Reviewed October 2022 Contact center of the financial institution 5 We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use, intuitive user interface, lightning-fast support Cons: Setting up some functions is a bit more complicated, but technical support will always help here Read More Amber B. Verified reviewer Health, Wellness and Fitness 10000+ employees Used daily for more than 2 years Review source Reviewed April 2019 VCC review 3 Ratings Breakdown 3 Ease of use 3 Functionality Pros: Easy to learn and use in a call center setting. Cons: Connectivity is sometimes spotty and software can freeze or crash easily. Read More Antonio C. Verified reviewer 51-200 employees Used daily for more than 2 years Review source Reviewed April 2018 Excellent solution for distributed call center operations and home agents 4 Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales Cons: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module. Read More Sarai Z. Verified reviewer Used daily for less than 12 months Review source Reviewed May 2018 Perfect call center solution, best customer care and technical support. 5 Simple to install, simple to use and get perfect experience and functionality. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect. Cons: For Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics. Read More Krisztina D. Verified reviewer Used daily for more than 2 years Review source Reviewed June 2018 We got exactly what we wanted. 5 We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system. Cons: We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module. Read More Bojan G. Verified reviewer Outsourcing/ Offshoring 11-50 employees Used daily for more than 2 years Review source Reviewed April 2018 Great CRM software that does the job at a reasonable price with great customer service 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use - both for the admin and agents Extensive reporting options Value for money Responsive customer service Cons: Line quality issues - not fault of the software Too many updates Overall the software has no issues, nothing more to add Read More ÁM Ádám M. Verified reviewer Consumer Services 51-200 employees Used daily for more than 2 years Review source Reviewed August 2021 The best software on the market 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: It's easy to use, the helpdesk team very helpful. You can find everything in this software, what you need for a callcenter. Cons: Expensive software and sometimes you can experience server problems. Read More AD Attila D. Financial Services 1001-5000 employees Used daily for less than 2 years Review source Reviewed October 2018 VCC Live Review 4 A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business. I would recommend it everyone still using on-premise solutions! Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: User friendly, easy to learn Always evolving, new functionalities add to business value More visibility in reports and monitoring than before Flexible compared to our previous system, highly customizable: Script editor is one of the best I've seen IVR editor is very ergonomical Cons: Does not always support business logic Some report interfaces miss some filters which would come handy in some cases Minor functionalities (on nice to have level) are missing, but will be developed, hopefully! Read More VR Verified Reviewer Insurance 51-200 employees Used daily for more than 2 years Review source Reviewed February 2018 The most suitable telco tool for CCs ever 5 Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: Easy to use Easy to access it from anywhere in the world Easily managable for Admins and Supervisors Cons: Lack of event notifications (Change and update logs) Weak customer service Too much updates in short period of time Read More Showing 1 - 10 of 27 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/vcc-live-profile/reviews/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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