Operations1

RATING:

4.5

(20)

About Operations1

Operations1 ist the leading Connected Worker Platform for the industry. The B2B software company cioplenu GmbH delivers a cloud platform for employee-led production processes. The solution provides intuitive worker guidance and connects the organization in manufacturing companies. Customers such as Bosch, Daimler Truck, ThyssenKrupp, Trumpf or Stabilo benefit with Operations1 from increased productivity, enhanced quality and higher machine availability. At its core, the modular solution uses digital documents such as work instructions and checklists for process guidance and is used in a wide range of application areas such as maintenance, quality inspection, HSSE, audits and in manufacturing and assembly processes. Around the document core, planning, analysis, and inc...
Interactive checklist: Creation via drag & drop, mobile use online and offline, and real-time analytics
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Operations1 Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Operations1

1 - 5 of 20 Reviews

User Profile

Lukas

Verified reviewer

Education Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Easy implementation of digital workflows

We are using cioplenu for our learning system assembly, quality and training processes.

PROS

The cioplenu software is very easy to implement and has the necessary features we need to transform our workflows to a cloud-based platform. No unnecessary features that mess up the user interface.

CONS

Some sorting and multi-language features were difficult to use, but the issues got fixed really fast in the latest update.

Reasons for switching to Operations1

Modularization

Vendor Response

Thank you for your review, Mr. Merkel! We are glad you appreciate the intuitive software design and easy implementation.

Replied February 2021

User Profile

Bartłomiej

Verified reviewer

Automotive, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Overall summary

PROS

It easy and user friendly software, a lot of functions available, still growing. It is easy to use, clear with a lot of functions for the interaction between person who is writing the instruction and with person who is conducting the instruction.

CONS

I am missing a dark mode, also integration with Android system could be better, but IOs is working smoothly. Sometimes to much of the updates, to frequent.

Vendor Response

Thank you for your kind review and our collaboration for many years alredy. We are happy you like the usability, quality and features of the software. We value continuous improvement not only for operational processes at our clients but also within our software. Therefore, we are happy to provide continuous updates of our software. Yet, we have recently introduced feature flags in order to provide functionality updates based on customers preferences. I hope this will help you going forward.

Replied March 2021

Jürgen

Automotive, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2021

Review CIOPLENU SHU

state of the art working instructions overview of tasks

PROS

Easy to generate working instructions with pictures and films HTML-based system

CONS

optional features cost extra money and that is not satisfactory

Vendor Response

Thank you for your review. With our modular pricing model, we aim for the most suitable offering for our clients, meaning they only pay for what they use. Therefore, certain functions that also drive the value of the software even further come along with a separate price tag. We are looking forward to continue our long lasting collaboration.

Replied March 2021

User Profile

Cyril

Verified reviewer

Mechanical or Industrial Engineering, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Short and easy implementation

PROS

The success plan created together with the Customer Success Manager from Cioplenu was a good help to keep the implementation on track. Cioplenu is a Product which was replacing old Paper forms and therefore there was no pressure from anywhere to change current situation. But we were able to be on our schedule and successfully rolled out the application.

CONS

There is actually nothing I don't like. Some concurrent user with read only rights would be nice instead of only named user.

Vendor Response

Many thanks for your kind review. We are looking forward to continue our long-term collaboration

Replied March 2021

Holger

Machinery, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Easier checklists and documentation

Great support. Quick answers to all kinds of questions. Direct support from permanent employees. Use of the existing skills and the existing wealth of experience.

PROS

For us, the cioplenu software offers the advantage that checklists can be completed anywhere, regardless the device. Updates can be carried out easily and without great effort. The document versioning works fully automatic. In addition, cioplenu enables us to simplify photo documentation.

CONS

It may appear confusing in the beginning. However, the use of structure classes quickly makes this initial lack of clarity better.

Reason for choosing Operations1

The introductory phase and the comparison with a competitor product were very convincing.